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LiveAgent

LiveAgent pricing: tiers, seat costs, and hidden fees

Short answer

Per-agent omnichannel helpdesk. Each social channel and knowledge base bills as a separate $19-39 add-on.

Last verified: 2026-05-17 Model: agent/month Official pricing

Public pricing tiers

TierMonthlyAnnual monthly equivalentNotes
Small business $19 agent/month $15 agent/month Ticketing, live chat, basic automations
Medium business $35 agent/month $29 agent/month Call center, departments, SLAs
Large business $59 agent/month $49 agent/month Advanced reports, audit log, custom roles
Enterprise $85 agent/month $69 agent/month Dedicated account manager, white-glove onboarding

LiveAgent cost calculator

$150 / month

For 10 seats on Small business, current public pricing implies $150 per month when annual pricing is available, or $190 month-to-month.

Hidden fees and quote risks

  • Each social channel (Facebook, X, Viber, Telegram, WhatsApp): $39/month
  • Instagram: $39/month plus $19/month Facebook prerequisite
  • Additional knowledge base: $19/month each
  • Branding removal: $19/month
  • Time tracking add-on: $19/month

Enterprise notes

Enterprise tier sold at $69 per agent annually with named AM; expect line items for every social channel and KB beyond the first.

Closest alternatives

FreshdeskZendeskKayako

Sources

Pricing changes frequently. Confirm directly with the vendor before purchase.

Frequently asked questions

How much does LiveAgent cost?

LiveAgent pricing depends on its Per-agent helpdesk with paid channel add-ons. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.

What is the main hidden fee risk for LiveAgent?

Each social channel (Facebook, X, Viber, Telegram, WhatsApp): $39/month

Which LiveAgent alternatives should buyers compare?

Freshdesk, Zendesk, Kayako are the closest alternatives most procurement teams compare against LiveAgent.