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Freshdesk

Freshdesk pricing: tiers, seat costs, and hidden fees

Short answer

Freshworks ticketing platform priced per agent with AI sessions metered separately. Watch Freddy AI overages.

Last verified: 2026-05-17 Model: agent/month Official pricing

Public pricing tiers

TierMonthlyAnnual monthly equivalentNotes
Free $0 up to 2 agents $0 up to 2 agents Ticketing, knowledge base, 24x5 support; no credit card
Growth $19 agent/month $19 agent/month $228/year per agent; automations and collision detection
Pro $55 agent/month $55 agent/month $660/year per agent; custom roles, multilingual KB
Enterprise $89 agent/month $89 agent/month $1,068/year per agent; audit log, sandbox, skill-based routing

Freshdesk cost calculator

$190 / month

For 10 seats on Growth, current public pricing implies $190 per month when annual pricing is available, or $190 month-to-month.

Hidden fees and quote risks

  • Freddy AI Agent: first 500 sessions free, then $49 per 100 sessions
  • Freddy AI Copilot priced separately per agent
  • Connector App Tasks consumed by pre-built integrations

Enterprise notes

Enterprise plan publishes a per-agent rate but custom contracts apply for large fleets; AI session bundles negotiated separately.

Closest alternatives

ZendeskHelp ScoutZoho Desk

Sources

Pricing changes frequently. Confirm directly with the vendor before purchase.

Frequently asked questions

How much does Freshdesk cost?

Freshdesk pricing depends on its Per-agent helpdesk pricing with AI add-ons. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.

What is the main hidden fee risk for Freshdesk?

Freddy AI Agent: first 500 sessions free, then $49 per 100 sessions

Which Freshdesk alternatives should buyers compare?

Zendesk, Help Scout, Zoho Desk are the closest alternatives most procurement teams compare against Freshdesk.