Freshchat pricing: tiers, seat costs, and hidden fees
Freshworks live chat priced per agent. Freddy AI Agent sessions and Freshcaller voice are stacked add-ons.
Public pricing tiers
Freshchat cost calculator
For 10 seats on Growth, current public pricing implies $190 per month when annual pricing is available, or $190 month-to-month.
Hidden fees and quote risks
- Freddy AI Agent: 500 sessions free, then $49 per 100 sessions
- Freddy AI Copilot: $29 per agent/month billed annually
- Freshcaller voice add-on: $15-$69 per agent/month by tier
Enterprise notes
Enterprise lists at $79 per agent annually with custom roles; voice and AI usually negotiated as part of a CX Suite deal.
Closest alternatives
Sources
Pricing changes frequently. Confirm directly with the vendor before purchase.
Frequently asked questions
How much does Freshchat cost?
Freshchat pricing depends on its Per-agent messaging with metered AI sessions. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.
What is the main hidden fee risk for Freshchat?
Freddy AI Agent: 500 sessions free, then $49 per 100 sessions
Which Freshchat alternatives should buyers compare?
Intercom, Tidio, Chatwoot are the closest alternatives most procurement teams compare against Freshchat.