Freshdesk features: tier-by-tier list (2026)
Freshworks ticketing platform priced per agent with AI sessions metered separately. Watch Freddy AI overages.
Core capabilities (16)
A seamless, scalable platform, built for everyone
Secure, easy to use, and endlessly extendable, the Freshworks Platform is built to power your business. Create, connect, customize, and innovate–all with the Freshworks Platform.
Source · core
Customize endlessly
Create custom workflows and applications to meet your unique business needs. Set up custom objects , automate workflows, and build powerful apps fast.
Source · core automation
Platform integrations
Integrate Freshworks products with cloud and on-premise enterprise applications—with minimal complexity—for faster time to value and higher productivity.
Source · core integrations
Marketplace
Extend and customize easily with 1,200+ public apps and a vast partner base. View apps
Source · core
Messaging
Easily help users on the channels they choose with native messaging integrations.
Source · core integrations
Developer portal
Build secure, scalable apps and integrations fast with Freshworks Platform’s modern tools and resources.
Source · core integrations
Unified data
Leverage data from customer context and behavior to deliver personalized experiences.
Source · core
Developers, empowered
Rich APIs, a UI design library, and the robust tools dev teams love. The Freshworks Platform brings together everything developers need to build with speed and efficiency.
Source · core
Customize and unify easily
The Freshworks Platform helps you customize, extend, and unify digital experiences across functions.
Source · core
Blue Nile: A customer story
Blue Nile delivers fast ticket resolutions thanks to easily accessible custom apps.
Source · core
Modernize your ITSM with the Freshworks Platform
The Freshworks Platform supercharges your IT service management with enterprise-grade services.
Source · core
Explore the possibilities
Discover how the Freshworks Platform can help you build great things Get apps Request demo
Source · core
Customize, extend, and unify experiences for your growing
Customize, extend, and unify experiences for your growing business with the Freshworks Platform.
Source · core
Can I upgrade or downgrade my subscription
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term.
Source · core
Do you have any cancellation fees
No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want, but your cancellation will come into effect only after the end of your term.
Source · core
What types of payment do you accept
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone.
Source · core
AI features (3)
Freddy AI
Elevate AI experiences across functions with Freddy AI Agent, Freddy AI Copilot, and Freddy AI Insights.
Source · ai
Do I need to purchase Freddy AI Copilot for all agents
No, Freddy AI Copilot can be purchased and assigned to any number of agents of your choice.
Source · ai
Do I get free Freddy AI Agent sessions on any plan
We offer 500 sessions with Pro and Enterprise plans to try out Freddy AI agents. This is limited to once per account.
Source · ai
Integrations (1)
Extend effortlessly
Scale fast with a marketplace of more than 1,200 apps. Harness native integrations to connect with ease. Join the developer community to build on great ideas.
Source · integrations
Reporting and analytics (2)
Work seamlessly
The Freshworks Platform is built to grow, so you’ll always have a secure, unified experience. Gather actionable insights across apps. Simplify admin tasks .
Source · reporting
Custom objects
Tailor our products to your business, simplify your workflows, and get deeper insights.
Source · reporting automation
Administration (1)
Freshworks admin center
Power governance and productivity with robust security and unified administration.
Source · admin
See Freshdesk pricing in detail
This page lists what Freshdesk does. For per-seat math, tier comparison, and the full hidden-fee list, see the Freshdesk pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate Freshdesk.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Freshdesk include?
This page tracks 23 verified Freshdesk features across 5 categories, sourced from Freshdesk's official site.
Which tier do I need for Freshdesk?
Freshdesk's feature availability varies by plan. Compare the public Freshdesk tiers, calculator, and hidden fees on the Freshdesk pricing page.
How does Freshdesk compare on features to alternatives?
Buyers commonly compare Freshdesk against Zendesk, Help Scout, Zoho Desk. Each alternative's feature page is linked below where we cover it.