Jitbit Helpdesk vs LiveAgent pricing: which is cheaper for your team?
LiveAgent's cheapest paid tier (Small business) lists at $15/agent/month, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Jitbit Helpdesk pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Freelancer | $29 | $24.92 | workspace/month | 1 agent, unlimited tickets |
| Startup | $69 | $58.25 | workspace/month | 4 agents included |
| Company | $129 | $108.25 | workspace/month | 7 agents included |
| Enterprise | $249 | $208.25 | workspace/month | 9 agents; $29 each extra agent |
LiveAgent pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Small business | $19 | $15 | agent/month | Ticketing, live chat, basic automations |
| Medium business | $35 | $29 | agent/month | Call center, departments, SLAs |
| Large business | $59 | $49 | agent/month | Advanced reports, audit log, custom roles |
| Enterprise | $85 | $69 | agent/month | Dedicated account manager, white-glove onboarding |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Jitbit Helpdesk | LiveAgent |
|---|---|---|
| Billing model | workspace/month | agent/month |
| Pricing model | Flat per-month with included agent seats | Per-agent helpdesk with paid channel add-ons |
| Cheapest paid tier | Freelancer at $24.92/workspace/month | Small business at $15/agent/month |
| Mid-tier benchmark | Company at $108.25/workspace/month | Large business at $49/agent/month |
| Total paid tiers published | 4 | 4 |
| Last verified | 2026-05-17 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | LiveAgent Small business |
| Most pricing tiers (room to grow) | Jitbit Helpdesk (4 tiers) |
| Predictable per-seat billing | Neither (both flat/usage) |
| Most recently verified pricing | Jitbit Helpdesk |
Choose Jitbit Helpdesk when
- Flat-fee SaaS helpdesk with included agent counts.
- Entry tier (Freelancer) at $24.92/workspace/month is your budget ceiling.
- Public Enterprise SaaS tier is $208-$249/month; on-prem license is a perpetual one-time fee with optional support renewal.
Choose LiveAgent when
- Per-agent omnichannel helpdesk.
- Entry tier (Small business) at $15/agent/month is your budget ceiling.
- Enterprise tier sold at $69 per agent annually with named AM; expect line items for every social channel and KB beyond the first.
Switching considerations
Watch the hidden fees on both sides. Jitbit Helpdesk: Enterprise plan charges $29/month per agent beyond the included 9 LiveAgent: Each social channel (Facebook, X, Viber, Telegram, WhatsApp): $39/month Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Jitbit Helpdesk or LiveAgent?
At entry tier and 10 seats on annual billing: Jitbit Helpdesk Freelancer comes to $25/mo; LiveAgent Small business comes to $150/mo. LiveAgent is the cheaper entry-tier choice at this team size.
Does Jitbit Helpdesk have more pricing tiers than LiveAgent?
Both publish 4 paid tiers. The mid-tier benchmark is Company for Jitbit Helpdesk and Large business for LiveAgent.
Which pricing was verified more recently?
Jitbit Helpdesk's pricing was last verified 2026-05-17; LiveAgent's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.