Jitbit Helpdesk vs Chatwoot pricing: which is cheaper for your team?
Chatwoot's cheapest paid tier (Startups) lists at $19/agent/month, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Jitbit Helpdesk pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Freelancer | $29 | $24.92 | workspace/month | 1 agent, unlimited tickets |
| Startup | $69 | $58.25 | workspace/month | 4 agents included |
| Company | $129 | $108.25 | workspace/month | 7 agents included |
| Enterprise | $249 | $208.25 | workspace/month | 9 agents; $29 each extra agent |
Chatwoot pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Hacker | $0 | $0 | agent/month | Limited to 2 agents and 500 conversations/month |
| Startups | $19 | $19 | agent/month | $228/year per agent, 300 Captain AI credits/mo |
| Business | $39 | $39 | agent/month | $468/year per agent, 500 Captain AI credits/mo |
| Enterprise | $99 | $99 | agent/month | $1,188/year per agent, 800 credits, 3-year retention |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Jitbit Helpdesk | Chatwoot |
|---|---|---|
| Billing model | workspace/month | agent/month |
| Pricing model | Flat per-month with included agent seats | Per-agent SaaS with open-source self-host option |
| Cheapest paid tier | Freelancer at $24.92/workspace/month | Startups at $19/agent/month |
| Mid-tier benchmark | Company at $108.25/workspace/month | Business at $39/agent/month |
| Total paid tiers published | 4 | 3 |
| Last verified | 2026-05-17 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | Chatwoot Startups |
| Most pricing tiers (room to grow) | Jitbit Helpdesk (4 tiers) |
| Predictable per-seat billing | Neither (both flat/usage) |
| Most recently verified pricing | Jitbit Helpdesk |
Choose Jitbit Helpdesk when
- Flat-fee SaaS helpdesk with included agent counts.
- Entry tier (Freelancer) at $24.92/workspace/month is your budget ceiling.
- Public Enterprise SaaS tier is $208-$249/month; on-prem license is a perpetual one-time fee with optional support renewal.
Choose Chatwoot when
- Open-source omnichannel inbox.
- Entry tier (Startups) at $19/agent/month is your budget ceiling.
- Enterprise tier covers SSO, audit log, and longer retention; self-hosted Enterprise license available on request.
Switching considerations
Watch the hidden fees on both sides. Jitbit Helpdesk: Enterprise plan charges $29/month per agent beyond the included 9 Chatwoot: Captain AI credit overage: $20 per 1,000 credits Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Jitbit Helpdesk or Chatwoot?
At entry tier and 10 seats on annual billing: Jitbit Helpdesk Freelancer comes to $25/mo; Chatwoot Startups comes to $190/mo. Chatwoot is the cheaper entry-tier choice at this team size.
Does Jitbit Helpdesk have more pricing tiers than Chatwoot?
Jitbit Helpdesk publishes more paid tiers (4 vs 3). More tiers usually means more granular ways to grow without re-platforming.
Which pricing was verified more recently?
Jitbit Helpdesk's pricing was last verified 2026-05-17; Chatwoot's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.