Gorgias vs LiveAgent pricing: which is cheaper for your team?
Gorgias's cheapest paid tier (Starter) lists at $8.33/tickets/month, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Gorgias pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Starter | $10 | $8.33 | 50 tickets/month | Overage: $0.40 per extra ticket |
| Basic | $50 | $41.67 | 300 tickets/month | Up to 500 users, basic automations |
| Pro | $300 | $250 | 2,000 tickets/month | Revenue analytics, Shopify customer sidebar |
| Advanced | $750 | $625 | 5,000 tickets/month | Up to 750 users, dedicated success manager |
LiveAgent pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Small business | $19 | $15 | agent/month | Ticketing, live chat, basic automations |
| Medium business | $35 | $29 | agent/month | Call center, departments, SLAs |
| Large business | $59 | $49 | agent/month | Advanced reports, audit log, custom roles |
| Enterprise | $85 | $69 | agent/month | Dedicated account manager, white-glove onboarding |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Gorgias | LiveAgent |
|---|---|---|
| Billing model | tickets/month | agent/month |
| Pricing model | Ticket-volume helpdesk for ecommerce with AI metering | Per-agent helpdesk with paid channel add-ons |
| Cheapest paid tier | Starter at $8.33/50 tickets/month | Small business at $15/agent/month |
| Mid-tier benchmark | Pro at $250/2,000 tickets/month | Large business at $49/agent/month |
| Total paid tiers published | 4 | 4 |
| Last verified | 2026-05-17 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | Gorgias Starter |
| Most pricing tiers (room to grow) | Gorgias (4 tiers) |
| Predictable per-seat billing | Neither (both flat/usage) |
| Most recently verified pricing | Gorgias |
Choose Gorgias when
- Ecommerce helpdesk priced by ticket allowance instead of seats.
- Entry tier (Starter) at $8.33/50 tickets/month is your budget ceiling.
- Enterprise tier is custom-priced based on ticket volume, seats, and AI usage; AI resolutions can exceed core subscription cost.
Choose LiveAgent when
- Per-agent omnichannel helpdesk.
- Entry tier (Small business) at $15/agent/month is your budget ceiling.
- Enterprise tier sold at $69 per agent annually with named AM; expect line items for every social channel and KB beyond the first.
Switching considerations
Watch the hidden fees on both sides. Gorgias: Ticket overages: $36-$40 per 100 tickets above plan limit LiveAgent: Each social channel (Facebook, X, Viber, Telegram, WhatsApp): $39/month Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Gorgias or LiveAgent?
At entry tier and 10 seats on annual billing: Gorgias Starter comes to $8/mo; LiveAgent Small business comes to $150/mo. Gorgias is the cheaper entry-tier choice at this team size.
Does Gorgias have more pricing tiers than LiveAgent?
Both publish 4 paid tiers. The mid-tier benchmark is Pro for Gorgias and Large business for LiveAgent.
Which pricing was verified more recently?
Gorgias's pricing was last verified 2026-05-17; LiveAgent's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.