Gorgias vs Kayako pricing: which is cheaper for your team?
Kayako's cheapest paid tier (Kay AI Agent) lists at $1/resolved ticket, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Gorgias pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Starter | $10 | $8.33 | 50 tickets/month | Overage: $0.40 per extra ticket |
| Basic | $50 | $41.67 | 300 tickets/month | Up to 500 users, basic automations |
| Pro | $300 | $250 | 2,000 tickets/month | Revenue analytics, Shopify customer sidebar |
| Advanced | $750 | $625 | 5,000 tickets/month | Up to 750 users, dedicated success manager |
Kayako pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Kay AI Agent | $1 | $1 | per resolved ticket | Pay-per-resolution, no seat or setup fee |
| Kayako One Platform | $1 | $1 | per resolved ticket + custom platform | Unified inbox + ticketing + KB + chat; custom annual contract |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Gorgias | Kayako |
|---|---|---|
| Billing model | tickets/month | resolved ticket |
| Pricing model | Ticket-volume helpdesk for ecommerce with AI metering | Per-resolution AI agent plus custom-quoted platform |
| Cheapest paid tier | Starter at $8.33/50 tickets/month | Kay AI Agent at $1/per resolved ticket |
| Mid-tier benchmark | Pro at $250/2,000 tickets/month | Kayako One Platform at $1/per resolved ticket + custom platform |
| Total paid tiers published | 4 | 2 |
| Last verified | 2026-05-17 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | Kayako Kay AI Agent |
| Most pricing tiers (room to grow) | Gorgias (4 tiers) |
| Predictable per-seat billing | Neither (both flat/usage) |
| Most recently verified pricing | Gorgias |
Choose Gorgias when
- Ecommerce helpdesk priced by ticket allowance instead of seats.
- Entry tier (Starter) at $8.33/50 tickets/month is your budget ceiling.
- Enterprise tier is custom-priced based on ticket volume, seats, and AI usage; AI resolutions can exceed core subscription cost.
Choose Kayako when
- Kayako now anchors pricing on a $1 per resolved ticket AI Agent.
- Entry tier (Kay AI Agent) at $1/per resolved ticket is your budget ceiling.
- Enterprise buyers contract for Kayako One with negotiated resolution caps, SSO, and onboarding bundled.
Switching considerations
Watch the hidden fees on both sides. Gorgias: Ticket overages: $36-$40 per 100 tickets above plan limit Kayako: Kayako One platform is sales-led so per-seat costs are not public Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Gorgias or Kayako?
At entry tier and 10 seats on annual billing: Gorgias Starter comes to $8/mo; Kayako Kay AI Agent comes to $1/mo. Kayako is the cheaper entry-tier choice at this team size.
Does Gorgias have more pricing tiers than Kayako?
Gorgias publishes more paid tiers (4 vs 2). More tiers usually means more granular ways to grow without re-platforming.
Which pricing was verified more recently?
Gorgias's pricing was last verified 2026-05-17; Kayako's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.