LiveAgent features: tier-by-tier list (2026)
Per-agent omnichannel helpdesk. Each social channel and knowledge base bills as a separate $19-39 add-on.
Core capabilities (83)
Ticketing system features
LiveAgent's ticketing system brings together essential ticketing feature elements such as mass actio...
Source · core
Agent Collision Detection
Prevent multiple agents from working on the same ticket with LiveAgent's Agent Collision Detection. ...
Source · core
Automated Ticket Distribution
Automated ticket distribution in LiveAgent assigns help desk tickets to agents based on predefined r...
Source · core
Canned Messages (Macros)
Boost efficiency with LiveAgent's canned messages! Save time answering FAQs across channels with pre...
Source · core
Contact Fields
LiveAgent's contact fields store detailed information about contacts, like name, email, and job posi...
Source · core
Contact Form Gallery
Explore LiveAgent's Contact Form Gallery to add customizable forms on your website.
Source · core
Contact Forms
LiveAgent offers customizable contact forms to enhance customer engagement on websites.
Source · core
Contacts
Help desk contacts in LiveAgent store essential customer information for personalized marketing and ...
Source · core
Departments
Help desk departments organize help desks by grouping specialized agents to handle specific queries,...
Source · core
Email forwarding
Email forwarding in LiveAgent connects different email providers to your help desk for seamless tick...
Source · core
Email Notifications
Stay informed with LiveAgent's email notifications. Never miss replies or new tickets by activating ...
Source · core
Email templates
Email templates are customizable preformatted structures for marketing, sales, and info emails, avai...
Source · core
Hybrid ticket stream
Discover the Hybrid Ticket Stream feature by LiveAgent, a must-have for efficient customer support. ...
Source · core
Mass actions
Discover how LiveAgent's mass actions feature boosts efficiency for your support team by allowing bu...
Source · core
Merge Tickets
Combine duplicate tickets effortlessly with LiveAgent's Merge Tickets feature. Streamline support, s...
Source · core
Multiple ticket tabs
Discover LiveAgent's multiple ticket tabs feature, enabling agents to handle multiple customer queri...
Source · core
Online ticket history (URL)
Access LiveAgent's online ticket history for easy retrieval of past tickets via email links.
Source · core
Predefined answers
Boost customer support efficiency with LiveAgent's predefined answers! Create longer, customizable r...
Source · core
Responsibility
LiveAgent's responsibility feature assigns and tracks support ticket ownership, automating transfers...
Source · core
Search & Replace
LiveAgent's Search & Replace feature enhances helpdesk security by automatically masking sensitive d...
Source · core
Service Level Agreement (SLA)
Learn about Service Level Agreements (SLAs) and their role in defining customer expectations and pro...
Source · core
SPAM filters
Spam filters detect and block unsolicited and malware-laden emails using algorithms and various filt...
Source · core
Split Tickets
Split tickets in LiveAgent allow users to duplicate and assign tickets with multiple issues to diffe...
Source · core
Ticket Export
Effortlessly export tickets into HTML, PDF, or CSV with LiveAgent's powerful export feature.
Source · core
Ticket fields
LiveAgent's custom ticket fields enhance customer support by storing essential data, speeding respon...
Source · core
Time rules
Time rules in LiveAgent are time-based automation tools for tasks like help desk clean-up and email ...
Source · core automation
Time tracking
Discover how LiveAgent's time tracking feature can enhance productivity and efficiency for your team...
Source · core
To Solve Button
The To Solve Button in LiveAgent alerts agents to high-priority, unresolved tickets tied to SLAs.
Source · core
WYSIWYG editor
The WYSIWYG editor in LiveAgent allows easy content formatting for emails, templates, and knowledge ...
Source · core
Companies
LiveAgent's companies feature helps organize and store company information in your help desk.
Source · core
Agent Ranking
LiveAgent's Agent Ranking feature enables customer feedback on support interactions, helping identif...
Source · core
Contact Groups
Segment your customers effortlessly with LiveAgent's contact groups. Enhance marketing, prioritize r...
Source · core
Attachments
LiveAgent enhances communication with attachments in emails, chats, forms, and knowledge bases.
Source · core
Copy & Paste Images
LiveAgent's Copy & Paste feature lets you easily integrate images into email tickets, enhancing comm...
Source · core
GIFs in Tickets
Enhance ticket responses with animated GIFs via LiveAgent's Giphy integration. Easily search and ins...
Source · core integrations
Chat Button Animations
Animate chat buttons with LiveAgent to boost engagement and sales. Customize with various effects an...
Source · core
Chat Button
Enhance customer service with LiveAgent's customizable chat button. Direct inquiries, enable offline...
Source · core
Chat Button Gallery
LiveAgent's Chat Button Gallery offers a variety of predefined live chat button styles for easy webs...
Source · core
Chat Distribution
Enhance agent efficiency with LiveAgent's automatic chat distribution. Choose from various routing o...
Source · core
Chat History
LiveAgent's Chat history feature enhances customer service by storing previous communications, enabl...
Source · core
Chat Invitation Gallery
LiveAgent's Chat Invitation Gallery lets you engage website visitors with customizable chat invitati...
Source · core
Chat window docking
Chat window docking lets chat buttons be docked to a website's side for better customer experience a...
Source · core
Max queue length
Improve customer satisfaction with LiveAgent's max queue length feature. Manage agent shifts, reduce...
Source · core
Proactive Chat Invitations
Boost ROI by 105% with LiveAgent's multilingual, customizable proactive chat invitations.
Source · core
Website Visitor Tracking
LiveAgent's website visitor tracking feature lets you see the URL your customer is on during chats, ...
Source · core
Call center features
LiveAgent's call center streamlines operations with features like automatic call distribution, recor...
Source · core
Automatic Callback
LiveAgent's automatic callback feature enhances customer satisfaction by allowing callers to request...
Source · core
Call Button
LiveAgent's call buttons enable easy in-browser calls, enhancing the customer experience by reducing...
Source · core
Call Detail Records
Call detail records (CDRs) capture metadata about phone interactions in contact centers.
Source · core
Call device scheduling
LiveAgent's Call Device Scheduling automates agents' call availability by allowing them to set speci...
Source · core
Call routing
Call routing, or Automated Call Distribution (ACD), automatically directs incoming calls to specific...
Source · core
Call transfers
LiveAgent's attended call transfers enhance customer satisfaction by ensuring calls are efficiently ...
Source · core
Internal calls
Enhance team collaboration with LiveAgent's Internal Calls. Make free voice calls with colleagues di...
Source · core
IVR (Interactive Voice Response)
Effortlessly manage calls with LiveAgent's customizable IVR system. Improve customer satisfaction, r...
Source · core
Softphones
LiveAgent's hosted call center software supports softphones for VoIP calls from devices, enhancing c...
Source · core
Supported call devices
LiveAgent supports various call devices such as headsets, browsers, mobile apps, and hardware phones...
Source · core
Unlimited call recordings
LiveAgent's Unlimited Call Recordings feature stores all calls securely for legal, training, or supp...
Source · core
Agent ranking overview
LiveAgent's Agent Ranking feature lets customers rate their interactions with support agents, helpin...
Source · core
Tag Reports
LiveAgent's Tag Reports enhance support workflows by using tags to categorize tickets and create cus...
Source · core automation
Gamification features
Gamification in customer service boosts agent engagement, productivity, and collaboration through re...
Source · core
Rewards & Badges
Boost productivity with LiveAgent's gamification using rewards and badges. Assign customizable badge...
Source · core
Multilingual support features
Boost customer service with LiveAgent's multilingual support in 43 languages, customizable widgets, ...
Source · core
Language adaptable widgets
Set up multilingual Chat, Contact, or feedback widgets with LiveAgent to support customers in multip...
Source · core
Customer portal features
LiveAgent's customer portal offers features like a knowledge base, feedback forum, and ticket submis...
Source · core
Customer Forum
Discover how LiveAgent's customer forums boost satisfaction and productivity with internal and publi...
Source · core
Feedback & Suggestions
LiveAgent's Feedback & Suggestions feature allows customers to provide feedback and ideas via a user...
Source · core
Internal Knowledge Base
Boost team efficiency with LiveAgent's Internal Knowledge Base! Organize company info, guides, & new...
Source · core
Multi Knowledge Base
Create multiple customer portals with unique design and content using LiveAgent's Multi Knowledge Ba...
Source · core
WYSIWYG editor for articles
Create professional knowledge base articles with LiveAgent's WYSIWYG editor, featuring easy-to-use f...
Source · core
Help Desk Security features
LiveAgent's help desk security ensures customer protection through IP bans, 2-step verification, HTT...
Source · core
2-Step Verification
Secure your LiveAgent account with 2-Step Verification using Google Authenticator for extra security...
Source · core
Ban IPs
LiveAgent's Ban IPs feature blocks specific visitor IPs to prevent them from disrupting interactions...
Source · core
Multiple data centers
LiveAgent offers multiple data centers worldwide, ensuring optimal server access and data security. ...
Source · core
Web Contact Cards Features
Web contact cards are browser extensions by LiveAgent that display contact info for people and busin...
Source · core
Click to Email
Click-to-email links enable easy email communication between website visitors and businesses by open...
Source · core
Computer Telephony Integration
Computer Telephony Integration (CTI) links desktops and phones, enhancing call center efficiency.
Source · core integrations
Email marketing
LiveAgent offers email marketing tools to boost customer engagement and sales through personalized c...
Source · core
Migration plugins
Easily migrate your data to LiveAgent with our plugins, transferring tickets, contacts, agents, and ...
Source · core
Project management
Jumpstart your project management with LiveAgent's project management capabilities and integrations....
Source · core integrations
Take a tour of LiveAgent
Discover all the powerful features that make LiveAgent the perfect customer service solution.
Source · core
The leader in help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
Source · core
Start with a 30-day free trial
Start with a 30-day free trial . No credit card required. Upgrade, downgrade, or cancel anytime.
Source · core
Learn how CS Apparel Group, one of the
Learn how CS Apparel Group, one of the largest sports and fashion retailers in Czech Republic and Slovakia, improved support speed by 75% with LiveAgent.
Source · core
AI features (7)
AI Features for Customer Support
Automate support with LiveAgent's AI Chatbot & Answer Assistant. Boost productivity, response speed ...
Source · ai
AI Answer Improver
Empower your support with LiveAgent's AI Answer Improver—refine, extend, or simplify replies instant...
Source · ai
AI Chatbot
LiveAgent's AI-powered chatbot automates customer interactions, improves response times, and reduces...
Source · ai
AI Autoresponder
Transform your customer support efficiency with LiveAgent's AI Autoresponder, an intelligent automat...
Source · ai
AI Answer Composer
Transform customer support with LiveAgent AI Answer Composer—generate perfect, context-aware replies...
Source · ai
AI Human Handover
LiveAgent's AI Human Handover feature enables seamless transitions from chatbot to human agents.
Source · ai
How M4Markets Delivers AI-Powered Support with LiveAgent
Discover how M4Markets reduced agent workload and boosted international engagement 80% with LiveAgent's AI chatbot and automation. 80% increase in engagement across international regions 24/7 instant support with LiveAgent AI chatbot Read story
Source · ai automation
Integrations (1)
Help Desk Integrations
Boost workflow efficiency with LiveAgent's help desk integrations like Slack, Zapier, and API. Autom...
Source · integrations api automation
Collaboration (6)
Live Chat Features
LiveAgent's live chat software enhances customer service with real-time communication, customizable ...
Source · collab real-time
Internal Chat
Boost team collaboration with LiveAgent's internal chat! Share instant messages, attachments, and ti...
Source · collab
Real-time Chat
LiveAgent's real-time chat tool enhances customer interaction with instant responses, boosting satis...
Source · collab real-time
Real-time typing view
Speed up your live chat with real-time typing view. See what customers are typing before they send m...
Source · collab real-time
Agent availability
Monitor your agents' availability in real-time with LiveAgent's comprehensive reporting tools.
Source · collab real-time
Click-to-call and click-to-dial buttons
Enable seamless communication with LiveAgent's click-to-call feature, allowing real-time in-browser ...
Source · collab real-time
Reporting and analytics (13)
Ticket/Customer insights (CRM)
LiveAgent's CRM tool offers ticket/customer insights by storing customer data, past interactions, an...
Source · reporting
Universal inbox
LiveAgent's universal inbox centralizes emails, calls, social media, and chats into one dashboard, b...
Source · reporting dashboard
Chat Embedded Tracking
LiveAgent's chat embedded tracking lets businesses track live chat conversions in Google Analytics, ...
Source · reporting
Chats Overview
LiveAgent's Chats Overview feature offers insights into website visitors, including their location a...
Source · reporting
Online Visitors
Track website visitors in real-time with LiveAgent's Online Visitors feature. View visitor activitie...
Source · reporting real-time
Customer service reports features
Customer service reports offer insights into performance, improvement areas, and top-performing depa...
Source · reporting
Agent Report
Get detailed insights into agent performance with LiveAgent's Agent report. Track work time, tickets...
Source · reporting
Channel report
LiveAgent's Channel Report provides insights into customer communication channels like email, live c...
Source · reporting
Department Report
Department reports in LiveAgent allow organizations to allocate tickets and assign agents to various...
Source · reporting
Performance report
Monitor and boost your support team's performance with LiveAgent's customizable reports, charts, and...
Source · reporting
SLA Log Report
LiveAgent's SLA Log Report tracks fulfilled and missed SLAs, sortable by various parameters and expo...
Source · reporting
Time Report
LiveAgent's time tracking tool enhances team productivity by monitoring ticket resolution time and p...
Source · reporting
Benchmarks and leaderboards
Track and enhance customer support with LiveAgent's benchmarks and leaderboards.
Source · reporting
Security and compliance (7)
Audit Log
Audit logs track support agents' activities to enhance performance and customer service.
Source · security audit log
Business hours
Learn about the importance of setting business hours for SLA compliance, avoiding penalties, and enh...
Source · security
Custom roles
Custom roles in LiveAgent enable the creation of tailored agent roles with specific permissions, enh...
Source · security permissions
SLA compliance report
Monitor and track your team's SLA compliance with LiveAgent's reports. Set SLA levels, rules, and ex...
Source · security
HTTPS Encryption
LiveAgent uses HTTPS encryption to secure all browser communication, including chat and email.
Source · security
Password Validator and Audit Log
Ensure strong passwords and track changes with LiveAgent's Password Validator & Audit Log.
Source · security audit log
Single Sign-On (SSO)
Single Sign-On (SSO) allows secure access to multiple systems with one login. Set up SSO in LiveAgen...
Source · security sso
Mobile (1)
Mobile help desk apps
Stay connected on the go with LiveAgent's mobile help desk apps for Android and iOS. Plans start at ...
Source · mobile
See LiveAgent pricing in detail
This page lists what LiveAgent does. For per-seat math, tier comparison, and the full hidden-fee list, see the LiveAgent pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate LiveAgent.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does LiveAgent include?
This page tracks 118 verified LiveAgent features across 7 categories, sourced from LiveAgent's official site.
Which tier do I need for LiveAgent?
LiveAgent's feature availability varies by plan. Compare the public LiveAgent tiers, calculator, and hidden fees on the LiveAgent pricing page.
How does LiveAgent compare on features to alternatives?
Buyers commonly compare LiveAgent against Freshdesk, Zendesk, Kayako. Each alternative's feature page is linked below where we cover it.