Kayako features: tier-by-tier list (2026)
Kayako now anchors pricing on a $1 per resolved ticket AI Agent. The full Kayako One platform is custom-quoted only.
Core capabilities (12)
Viber website compromise
[ edit ] In July 2013, Viber 's online help desk, hosted by Kayako, was hacked and defaced by the Syrian Electronic Army . [ 12 ] Viber determined that the compromise was related to a compromise of an individual's account password, and not a security v
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ESW Capital acquisition
[ edit ] On 14 February 2018, Kayako announced that it had been acquired by ESW Capital , a private equity firm based in Austin, Texas that owns Trilogy (company) [ 14 ] to "further invest in creating a unified support experience centered around an int
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Kayako is a customer service software company based
Kayako is a customer service software company based in London, United Kingdom . Kayako builds customer service and help desk software which businesses use to talk to and support their customers.
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Kayako was cited as a direct competitor in
Kayako was cited as a direct competitor in Zendesk 's (another help desk software company listed on the New York Stock Exchange ) S-1 IPO filing with the Securities Exchange Commission .
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In July 2013, Viber 's online help desk
In July 2013, Viber 's online help desk, hosted by Kayako, was hacked and defaced by the Syrian Electronic Army .
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How Resolution Pricing Works
You only pay when Kay actually resolves the issue. Simple, transparent, results-based. 1
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Kay Resolves with Action
Kay understands the issue and takes real action to fix it: refund, exchange, account update, and more. 3
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You Pay $1
Only when the ticket is fully resolved. No charge for escalations or partial resolutions. What counts as a resolution?
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Kay processes refunds, creates accounts, sends return labels
Kay processes refunds, creates accounts, sends return labels, and resolves issues end-to-end. No seat fees. No setup fees.
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Process refunds • Create accounts • Send labels
Process refunds • Create accounts • Send labels • Update orders • Reset passwords • and anything else
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A resolution is when Kay solves the customer's
A resolution is when Kay solves the customer's issue without human agent involvement—whether by taking action or providing an answer they confirm solves their problem.
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"Kayako cut our ticket age from 18 hours
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface.
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AI features (4)
Watch Kay Resolve a Real Issue
This isn't a scripted deflection. It's Kay taking real action to resolve an exchange request end-to-end. Resolved in 2m 14s Kay AI Support Agent I ordered the wrong size shoes. Can I exchange them? Sure! I see your order for the white runners in size 10.
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Need the Full Platform
Kayako One includes everything you need to run modern customer support—with Kay's $1/resolution AI always included. Kayako One Full helpdesk platform with AI built in. White-glove onboarding gets your team fully set up.
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Ready for an AI Agent That Actually Works
Talk to a Pricing Expert Request a Demo SOC 2 Compliant Enterprise-grade Security 300+ Companies Trust Us
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Full helpdesk platform with AI built in
Full helpdesk platform with AI built in. White-glove onboarding gets your team fully set up.
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Integrations (1)
Kay plugs into your systems and takes real action
Connect Kay to your tools. It handles the rest. Kay Slack Stripe Shopify Zendesk Salesforce Twilio Your API HubSpot Process refunds • Create accounts • Send labels • Update orders • Reset passwords • and anything else If your system has an API, Kay can use it.
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See Kayako pricing in detail
This page lists what Kayako does. For per-seat math, tier comparison, and the full hidden-fee list, see the Kayako pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate Kayako.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Kayako include?
This page tracks 17 verified Kayako features across 3 categories, sourced from Kayako's official site and Wikipedia.
Which tier do I need for Kayako?
Kayako's feature availability varies by plan. Compare the public Kayako tiers, calculator, and hidden fees on the Kayako pricing page.
How does Kayako compare on features to alternatives?
Buyers commonly compare Kayako against Zendesk, Help Scout, Freshdesk. Each alternative's feature page is linked below where we cover it.