Zoho CRM features: tier-by-tier list (2026)
Aggressively priced CRM with deep customization. Prices vary by region and local taxes (VAT, GST) stack on top.
Core capabilities (35)
Build apps
Create custom apps to address your business needs—anything from a to-do-list app to a bot that can access GitHub repositories.
Source · core
Build integrations
Break data silos by integrating third-party tools with one another or with Zoho.
Source · core integrations
Build extensions
Get more done from your Zoho apps by extending its capabilities. You can also craft unique, custom functionalities for your business on top of Zoho.
Source · core
Build industry solutions
Develop highly customized vertical systems to meet the needs of a specific industry using industry language.
Source · core
Interested in monetizing your solutions
Join our Marketplace partner program to list and sell your solutions on Zoho Marketplace.
Source · core
White label apps
Rebrand Zoho to reflect your brand identity. Ideal for independent software vendors (ISVs), solution developers, and consultants who require a faster time to market.
Source · core
An integration platform that enables you to connect
An integration platform that enables you to connect business apps with hundreds of cloud applications without the need to code.
Source · core integrations
A full-stack development platform to build, test, host
A full-stack development platform to build, test, host, deploy, and optimize solutions.
Source · core
Integrate your PBX or contact center with Zoho
Integrate your PBX or contact center with Zoho. Become a PhoneBridge partner to access Zoho PhoneBridge APIs that can help you swiftly build your integration.
Source · core integrations
Build integrations for Zoho using any programming language
Build integrations for Zoho using any programming language and infrastructure. Extract or input data in an XML or JSON format between Zoho and third-party apps.
Source · core integrations
Discover and interact with others who build with
Discover and interact with others who build with Zoho’s tools and platforms. Ask or answer questions, read about the latest updates, and more.
Source · core
Organization vs. Team levels in Zoho CRM
Data in Zoho CRM is organized into data modules, and your CRM users are granted access to the modules relevant to them.
Source · core
Org modules
contain data closely tied to your sales processes. The users who work on these modules are org users , and they have full-scale CRM access. This license is ideal for sales reps, sales managers, presales teams, and central CRM admins.
Source · core
Team modules
contain niche data particular to specific teams that support the sales process at various stages. The users who work on these modules are team users . Outside of their team modules, they only have partial access to CRM data and functionality.
Source · core
Organization modules
What team users can do What team users cannot do What team users can do View and add notes, tags, attachments to records in up to 10 org modules Get view-only access to Zoho integration tabs View and create public custom views Interact with other users in Feed
Source · core integrations
Want to try team users
If you are a new user, you can sign up for a free trial of Zoho CRM and add team users from the Setup page. If you are an existing customer, or you're making your first purchase, you can buy team user licenses from the Add-ons page of the Zoho Store.
Source · core
The following table provides a short overview of
The following table provides a short overview of what team users can (and cannot) do in both types of modules
Source · core
Note: These features are available within team modules
Note: These features are available within team modules, but can only be accessed by fully licensed users
Source · core
Note: Teamspaces, team modules, and team users are
Note: Teamspaces, team modules, and team users are available only in the new CRM For Everyone UI .
Source · core
Local taxes (VAT, GST, etc.) will be charged
Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.
Source · core
Simple CRM for small businesses moving from spreadsheets
Simple CRM for small businesses moving from spreadsheets to manage their sales pipeline.
Source · core
Stop the circus
You've seen the chaos. Now see how Zoho WorkDrive brings order to everyday work with one platform to organize files, find information faster, and collaborate securely.
Source · core
Pricing that scales with your business
Pay monthly Pay yearly (Save 18%) STARTER /user/month billed annually Starting with 3 users Get Started Storage starts at 1 TB/Team Get 1 TB of team storage for up to 10 users.
Source · core
Always available
Stay connected with all your information. Work from wherever you are with Zoho WorkDrive. Zoho WorkDrive for your smartphone and tablet. Back up your team files offline. Always synced and always available.
Source · core
Integrate Zoho WorkDrive with thousands of apps
Create custom workflows to streamline information across all your business apps.
Source · core automation
Ready to move your team to Zoho WorkDrive
SIGN UP FOR FREE Privacy Policy Update We have made some changes to our privacy policies to make it easier for you to understand our practices. Please make sure to read our terms before you agree to download Zoho WorkDrive Sync.
Source · core
"WorkDrive is a big data solution because, by
"WorkDrive is a big data solution because, by focusing on teams, it gives a greater push to meet the organizational and corporate objectives.
Source · core
Whether legal, financial, or something else entirely, Zoho
Whether legal, financial, or something else entirely, Zoho WorkDrive helps companies perform business functions by breaking down content silos and bringing everyone's work under one roof.
Source · core
"Beautiful file system, exhaustive APIs, and [a system]
"Beautiful file system, exhaustive APIs, and [a system] that is absolutely safe and secure."
Source · core
No matter the size or goals of your
No matter the size or goals of your business, Zoho WorkDrive can help your team work together better and stay productive.
Source · core
"We were looking for a centralized file repository
"We were looking for a centralized file repository with enterprise-grade security, which Zoho WorkDrive has [provided]."
Source · core
A modern presentation tool that lets you craft
A modern presentation tool that lets you craft stunning slides with elegant animations and interactive elements to captivate any audience.
Source · core
We have made some changes to our privacy
We have made some changes to our privacy policies to make it easier for you to understand our practices. Please make sure to read our terms before you agree to download Zoho WorkDrive Sync.
Source · core
If you experience issues with the download link
If you experience issues with the download link above, try our alternative download link.
Source · core
WorkDrive Sync currently does not support 32 bit
WorkDrive Sync currently does not support 32 bit for Linux OS. Please check this page for all supported OS versions.
Source · core
AI features (12)
Build AI agents and agentic actions
Design AI agents that understand your business context, talk to your data, and take action across Zoho and third-party apps.
Source · ai
< Choose the tool that best fits your needs / >
No Code Low Code Pro Code Apps Creator Catalyst Integrations Flow Sigma Creator Catalyst PhoneBridge Zoho Api Zoho APIs Extensions Sigma Industry Solutions Vertical Studio Agents AI Agents Agentic Actions MCP
Source · ai api integrations
< The developer toolbox / >
No code Flow An integration platform that enables you to connect business apps with hundreds of cloud applications without the need to code. Learn more AI Agents Create and deploy ready-to-use AI agents that work inside Zoho apps.
Source · ai integrations
Transform your ideas into solutions
Transform your ideas into solutions. Explore developer tools, platforms, and AI solutions to create apps, integrations, extensions, and autonomous agents for your business.
Source · ai integrations
Zoho Developer helps you build custom apps, integrate
Zoho Developer helps you build custom apps, integrate systems, and create industry-specific solutions, enhanced with AI to automate work, orchestrate workflows, and deliver smarter, personalized experiences across your business apps.
Source · ai automation
Create and deploy ready-to-use AI agents that work
Create and deploy ready-to-use AI agents that work inside Zoho apps. Supports prompt-based creation and includes 1000+ tools from 50+ apps.
Source · ai
Turn natural language into real business outcomes by
Turn natural language into real business outcomes by building agent-driven actions across your apps that connect LLMs like GPT or Claude to Zoho’s APIs, data, and actions, giving AI agents the context and control they need to execute real work.
Source · ai
Create, customize, and deploy AI agents across Zoho apps
Create, customize, and deploy AI agents across Zoho apps. Supercharge your productivity with agents that work 24x7.
Source · ai
Zoho Office Suite
From real-time collaboration to AI-driven insights, this intelligent office suite brings your entire workflow under one roof. Writer A clean, intelligent word processor that helps you write, refine, and automate—effortlessly.
Source · ai automation real-time
Centralize your files, collaborate in real time, and
Centralize your files, collaborate in real time, and automate workflows— all in one secure, AI-powered platform.
Source · ai automation
A clean, intelligent word processor that helps you
A clean, intelligent word processor that helps you write, refine, and automate—effortlessly.
Source · ai
A sleek spreadsheet app built for collaborative number
A sleek spreadsheet app built for collaborative number crunching and data organization—supercharged with AI and smart summarization.
Source · ai
Integrations (1)
Sigma is an extension development platform where developers
Sigma is an extension development platform where developers can build and host extensions for various Zoho applications.
Source · integrations
Security and compliance (2)
Administration (1)
A low-code cloud platform that domain experts can
A low-code cloud platform that domain experts can leverage to build industry-specific cloud solutions.
Source · admin
Mobile (1)
Zoho CRM Free Edition
Leads, deals, workflows, reports, and a mobile app — your complete CRM starter kit. Free forever for 3 users. Start Free Simple CRM for small businesses moving from spreadsheets to manage their sales pipeline.
Source · mobile automation
See Zoho CRM pricing in detail
This page lists what Zoho CRM does. For per-seat math, tier comparison, and the full hidden-fee list, see the Zoho CRM pricing breakdown.
Closest alternatives
Other sales crm tools buyers shortlist when they evaluate Zoho CRM.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Zoho CRM include?
This page tracks 52 verified Zoho CRM features across 6 categories, sourced from Zoho CRM's official site.
Which tier do I need for Zoho CRM?
Zoho CRM's feature availability varies by plan. Compare the public Zoho CRM tiers, calculator, and hidden fees on the Zoho CRM pricing page.
How does Zoho CRM compare on features to alternatives?
Buyers commonly compare Zoho CRM against HubSpot, Pipedrive, Freshsales. Each alternative's feature page is linked below where we cover it.