Freshsales features: tier-by-tier list (2026)
Free tier for up to 3 users is genuinely usable. Freddy AI session packs can become a meaningful add-on cost at scale.
Core capabilities (19)
A seamless, scalable platform, built for everyone
Secure, easy to use, and endlessly extendable, the Freshworks Platform is built to power your business. Create, connect, customize, and innovate–all with the Freshworks Platform.
Source · core
Customize endlessly
Create custom workflows and applications to meet your unique business needs. Set up custom objects , automate workflows, and build powerful apps fast.
Source · core automation
Platform integrations
Integrate Freshworks products with cloud and on-premise enterprise applications—with minimal complexity—for faster time to value and higher productivity.
Source · core integrations
Marketplace
Extend and customize easily with 1,200+ public apps and a vast partner base. View apps
Source · core
Messaging
Easily help users on the channels they choose with native messaging integrations.
Source · core integrations
Developer portal
Build secure, scalable apps and integrations fast with Freshworks Platform’s modern tools and resources.
Source · core integrations
Unified data
Leverage data from customer context and behavior to deliver personalized experiences.
Source · core
Developers, empowered
Rich APIs, a UI design library, and the robust tools dev teams love. The Freshworks Platform brings together everything developers need to build with speed and efficiency.
Source · core
Customize and unify easily
The Freshworks Platform helps you customize, extend, and unify digital experiences across functions.
Source · core
Blue Nile: A customer story
Blue Nile delivers fast ticket resolutions thanks to easily accessible custom apps.
Source · core
Modernize your ITSM with the Freshworks Platform
The Freshworks Platform supercharges your IT service management with enterprise-grade services.
Source · core
Explore the possibilities
Discover how the Freshworks Platform can help you build great things Get apps Request demo
Source · core
Customize, extend, and unify experiences for your growing
Customize, extend, and unify experiences for your growing business with the Freshworks Platform.
Source · core
Configure, Price, Quote
Generate branded documents like invoices, quotes, onboarding documents, and contracts.
Source · core
Free plan
$0 for 3 users The free plan is designed for small teams of up to 3 users just starting out to manage customer data efficiently.
Source · core
What types of payment do you accept
1. Visa, Mastercard, Discover, and American Express credit cards are accepted across currencies (American Express and Discover cards are not accepted for INR currency). 2.
Source · core
Have any other questions
If you have questions about Freshsales or the signup process, please email us at [email protected] and we will be glad to answer all your questions.
Source · core
Tailored for startups and SMBs seeking efficient pipeline
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
Source · core
The free plan is designed for small teams
The free plan is designed for small teams of up to 3 users just starting out to manage customer data efficiently.
Source · core
AI features (4)
Freddy AI
Elevate AI experiences across functions with Freddy AI Agent, Freddy AI Copilot, and Freddy AI Insights.
Source · ai
Freddy AI Agent
Buy additional Freddy AI agent session packs to engage with customers across channels seamlessly Learn more
Source · ai
Do I get free AI agent sessions
We offer 500 sessions with all paid plans to try out chatbots. This is limited to once per account.
Source · ai
Ideal for growing & mid-sized businesses requiring advanced
Ideal for growing & mid-sized businesses requiring advanced capabilities and AI assistance
Source · ai
Integrations (1)
Extend effortlessly
Scale fast with a marketplace of more than 1,200 apps. Harness native integrations to connect with ease. Join the developer community to build on great ideas.
Source · integrations
Collaboration (1)
Get sales and marketing on the same page
Bring everything together in one complete CRM solution with a single source of truth for each customer’s journey. Share context, customize communications, and drive revenue together.
Source · collab
Reporting and analytics (2)
Work seamlessly
The Freshworks Platform is built to grow, so you’ll always have a secure, unified experience. Gather actionable insights across apps. Simplify admin tasks .
Source · reporting
Custom objects
Tailor our products to your business, simplify your workflows, and get deeper insights.
Source · reporting automation
Administration (1)
Freshworks admin center
Power governance and productivity with robust security and unified administration.
Source · admin
See Freshsales pricing in detail
This page lists what Freshsales does. For per-seat math, tier comparison, and the full hidden-fee list, see the Freshsales pricing breakdown.
Closest alternatives
Other sales crm tools buyers shortlist when they evaluate Freshsales.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Freshsales include?
This page tracks 28 verified Freshsales features across 6 categories, sourced from Freshsales's official site.
Which tier do I need for Freshsales?
Freshsales's feature availability varies by plan. Compare the public Freshsales tiers, calculator, and hidden fees on the Freshsales pricing page.
How does Freshsales compare on features to alternatives?
Buyers commonly compare Freshsales against HubSpot, Pipedrive, Zoho CRM. Each alternative's feature page is linked below where we cover it.