Smartsupp features: tier-by-tier list (2026)
Live chat with Mira AI add-on priced by conversation count. Annual billing knocks roughly 30% off list rates.
Core capabilities (21)
Chatbots
Automate all or part of customer interactions, even after working hours. Handle advance inquiries for your team and decide when the customer needs to talk with live agent.
Source · core
Lead Generation
Never miss an opportunity. Capture leads 24/7, ready for your sales team to close the deal.
Source · core
Boost your online sales in 3 steps
Increase your conversion rate, upsell, and cross-sell by following these powerful strategies. 1 Engage Don't wait for customers to reach you. Notify them of exciting news. Up to 240 new leads every day.
Source · core
Featuring – a powerful chat widget
Live Chatting Chatbot flows Engage visitors Lead generation Customizable Widget A user-friendly chat widget for seamless communication will be appreciated by your agents and customers.
Source · core
It's not just us saying it , our customers say it loudly
It's not just us saying it, our customers have spoken loud and clear. Live chat is great, because I can communicate with customers in real time. Dominique C.
Source · core
Works great on all major platforms
Use our out-of-the-box integrations on e-commerce platforms and website builders 80+ other platform integrations See all platforms
Source · core integrations
Handling it alone? Solo
For solo entrepreneurs. Be available across channels. $ 24 $ 17 / billed annually Start your 14-day trial 1 operator Unlimited conversations Connect your email accounts to reply to emails directly from Smartsupp. ">All channels + Email (3×) Reach out to custom
Source · core
Growing a team? Plus
The ultimate growth plan, powered by automation. $ 35 $ 25 / billed annually Start your 14-day trial 3 operators Unlimited conversations Connect your email accounts to reply to emails directly from Smartsupp. ">All channels + Email (10×) Create complex chatbot
Source · core automation
Larger team? Expert
Built for high-volume customer support and larger teams. $ 117 $ 83 / billed annually Start your 14-day trial 5+ operators (upgradable) Unlimited conversations Connect your email accounts to reply to emails directly from Smartsupp. ">All channels + Email (50×)
Source · core
Compare plans
Operators Add more operators to your account, handover conversations to other operators and route chats to specialists for efficient customer support.'> <a href="https://help.smartsupp.com/en/articles/12648781-agents-general-settings">Add more operators</a> to
Source · core
Advanced team features
Block visitor block (and unblock) visitors who send you spam.'> Easily <a href="https://help.smartsupp.com/en_US/block-visitor" target="_blank" rel="noopener">block (and unblock)</a> visitors who send you spam.
Source · core
Automated workflows & messages
Automation Templates Save time building automations with our ready-made templates. They help you automate replies to frequently asked questions, collect new leads, and increase revenue. Automatic Messages Reach out to customers with a simple welcome message.
Source · core automation
Customization
Custom chat box colors Set colors of chat box to match your website design.'> <a href="https://help.smartsupp.com/en_US/chatbox/chat-box-setting#changing-color" target="_blank" rel="noopener">Set colors of chat box</a> to match your website design.
Source · core
Integrations & Channels
E-commerce platform integrations integrate with platforms such as Wordpress, WooCommerce, Prestashop, and more with just one click.'> Easily <a href="https://www.smartsupp.com/integrations/" target="_blank" rel="noopener">integrate with platforms</a> such as W
Source · core integrations
Services
Help center Help Center , openly accessible on the Smartsupp website, offers a detailed description of Smartsupp features along with numerous useful tips.'> Our self-service <a href="https://help.smartsupp.com/en_US/" target="_blank" rel="noopener">Help Center
Source · core
Knowledge
Website scrape Mira reads your site and learns from it automatically. Up to 20 pages.
Source · core
They love us
"Great tool for communication with customers" Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
Source · core
Learn how to get started with Smartsupp, everything
Learn how to get started with Smartsupp, everything from creating an account to handling conversations.
Source · core
Connect your WhatsApp, Facebook, and email inbox to
Connect your WhatsApp, Facebook, and email inbox to use Smartsupp as a multichannel solution.
Source · core
Learn how to effectively automate communication with your
Learn how to effectively automate communication with your website visitors and customers.
Source · core
Learn how to personalize your chatbox, so that
Learn how to personalize your chatbox, so that it is perfectly suited to your website.
Source · core
AI features (8)
AI Engage
AI-driven engagement at the right moment. Automate tailoring messages for higher conversions.
Source · ai
Shopping Assistant
Meet Smartsupp Mira AI, your own shopping assistant that learns your business and improves customer satisfaction by providing instant assistance, product recommendation, support and advice.
Source · ai
Combine AI automation with human expertise
Combine AI automation with human expertise. Answer instantly around the clock, and step in personally when it matters.
Source · ai automation
Just exploring? Free
Test how customer support works. $ 0 $ 0 Get Started Free 1 operator 25 conversations per month Limited 14-day history Live chat, WhatsApp, Messenger Multichannel: Live chat WhatsApp Messenger Available add-ons and extras: AI Agent
Source · ai
For a single website Mira AI Agent
AI Agent handles first-line support automatically. $ 20 $ 16 100 conversations / month billed annually Try for Free 10 free conversations. Complete onboarding for 25 more Two thirds of customers need help outside business hours.
Source · ai
For multiple websites Unlimited AI Agents
More capacity and customisation for growing teams. 35 Built for growing businesses One AI agent for each division, market or language.
Source · ai
Core features
Number of AI agents Get an independent AI Agent for each market, like your French or German store, or B2B division. 1 AI agent Unlimited AI Agents Conversations / month Each unique chat session counts as one conversation. Upgrade anytime.
Source · ai
Learn how to create an AI shopping assistant
Learn how to create an AI shopping assistant, how to train it, add product files, and measure customer satisfaction.
Source · ai
Integrations (1)
Basic features
Live chat Use live chat for your website or online store. It helps you to boost your sales and connect with your customers in real-time. Contact hub A central place where all your gathered contacts are stored. File sharing document sharing .
Source · integrations real-time
Collaboration (2)
Reporting and analytics (2)
Choose a right solution that fits your business
Manage customer interactions and team performance. Discover features to streamline operations and boost satisfaction. All replies in one place Unify all messages into a single dashboard. Say goodbye to switching platforms.
Source · reporting dashboard
Learn how to effectively work with the Dashboard
Learn how to effectively work with the Dashboard to save you time and resources.
Source · reporting dashboard
See Smartsupp pricing in detail
This page lists what Smartsupp does. For per-seat math, tier comparison, and the full hidden-fee list, see the Smartsupp pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate Smartsupp.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Smartsupp include?
This page tracks 34 verified Smartsupp features across 5 categories, sourced from Smartsupp's official site.
Which tier do I need for Smartsupp?
Smartsupp's feature availability varies by plan. Compare the public Smartsupp tiers, calculator, and hidden fees on the Smartsupp pricing page.
How does Smartsupp compare on features to alternatives?
Buyers commonly compare Smartsupp against Tidio, Crisp, JivoChat. Each alternative's feature page is linked below where we cover it.