Tidio features: tier-by-tier list (2026)
Live chat plus Lyro AI bots priced by billable conversation count. Branding removal and AI sessions sold separately.
Core capabilities (28)
Live Chat
Offer a clear route for customer questions and provide immediate answers through a lightweight live chat widget.
Source · core
Ticketing
Shorten your time to resolution and boost customer satisfaction with a smart ticketing system. Manage, assign, prioritize, and reply to customers requests in one place.
Source · core
Order Management (for Shopify)
Use in-build Shopify actions during conversations. Preview carts, recommend products, see your customers' order history, and manage orders without leaving the chat window.
Source · core
Customization
Adjust the look and feel of your Tidio widget to your branding to create a seamless experience. colors Background color & picture Set custom colors and profile pictures. position_bottom_right Widget position Position your Tidio widget on the right or left side
Source · core
Departments
Redirect customers to the right person or department in your team so you can resolve customer problems faster. group_add Grouping Split your operators in multiple departments. alt_route Automated ticket routing Speed up your response time by automatically rout
Source · core
Speed up your replies by previewing what users
Speed up your replies by previewing what users write before they hit the "send" button and preparing your answer.
Source · core
Send your customers to a dedicated chat window
Send your customers to a dedicated chat window instead of talking with them through the widget.
Source · core
Send supported files via chat: .jpg .jpeg .png
Send supported files via chat: .jpg .jpeg .png .txt .rtf .xlsx .docx .pdf .gif, and videos.
Source · core
Add tags and contact details to customer profiles
Add tags and contact details to customer profiles so you can personalize your conversations and improve customer experience.
Source · core
Add multiple languages to your widget and use
Add multiple languages to your widget and use special characters when talking to international customers in their native languages.
Source · core
Speed up your response time by automatically directing
Speed up your response time by automatically directing new chats to available operators.
Source · core
Inform customers that you re not available and
Inform customers that you re not available and collect their email addresses to contact them later.
Source · core
Turn chats and emails into tickets so it
Turn chats and emails into tickets so it s easier for your team to understand context.
Source · core
Workflows help you automate repetitive support actions like
Workflows help you automate repetitive support actions like closing tickets without customer response, sending customized auto-replies, and more.
Source · core automation
Reply to Instagram DMs and Story reactions either
Reply to Instagram DMs and Story reactions either manually or using automated Flows.
Source · core
Cancel orders, change shipping addresses, and offer refunds
Cancel orders, change shipping addresses, and offer refunds directly from the chat window.
Source · core
Limit the access your operators have to selected
Limit the access your operators have to selected sections/features of your Tidio panel.
Source · core
Add multiple languages to your widget and your
Add multiple languages to your widget and your welcome messeges will be displayed in the visitor’s default browser language.
Source · core
Allow users to choose the department they want
Allow users to choose the department they want to contact via conversation Flows.
Source · core
Proactive automations that convert
Capture more leads, close more sales and book more calls even when you’re offline. Use Flows and Lyro Smart Actions to make sure no opportunity is ever missed.
Source · core automation
Tidio Resolution Rate Guarantee
We’re slightly obsessed by resolution rates. It’s why our 67% rate is the highest in the industry. And why if we don’t lift yours to at least 50%, you’ll get your money back.
Source · core
1. Add Lyro without technical knowledge
Keep your current setup. Add Lyro to your stack and instantly raise your support quality.
Source · core
3. Scale with the full suite
Optimize every part of your service with Tidio’s complete suite, giving customers fast, authentic help and equipping your agents with the tools they need.
Source · core
Scale customer service without sacrificing customer trust or
Scale customer service without sacrificing customer trust or authenticity. Whether you want to improve support quality or automate up to 67% of conversations Tidio keeps support fast, reliable, and human.
Source · core
Calculate your costs based on your monthly usage needs
Billable conversations Live conversations and tickets for your team 50 50 100 250 400 600 800 1 000 1 500 2 000 More 50 Billable conversations / mo. 50 Billable conversations / mo. 100 Billable conversations / mo. 250 Billable conversations / mo. 400 Billable
Source · core
Compare plans
Monthly Annually ( 2 months free ) Starter Handle all customer conversations in one tool.
Source · core
Will I pay for unwanted conversations
No. A conversation is only billed as a Billable conversation once you reply using Tidio or proactively initiate a conversation with your visitor.
Source · core
Can I send live chat messages
Yes. The Customer Service plans enable you to proactively engage your website visitors through the live chat widget.
Source · core
AI features (24)
Lyro AI Agent
Reclaim up to 67% of your team's time by answering common questions and performing recurring tasks with a truly conversational AI.
Source · ai
Lyro AI Agent can handle tasks—like order updates
Lyro AI Agent can handle tasks—like order updates or lead qualification—without human assistance.
Source · ai
Lyro connects to your store inventory
Lyro connects to your store inventory. It pulls your entire product catalog in real-time to provide accurate, helpful recommendations based on what you actually sell.
Source · ai real-time
Lyro AI scans incoming emails and solves common
Lyro AI scans incoming emails and solves common problems in seconds, giving your team more time to focus on high-priority tasks.
Source · ai
Add Lyro AI Agent to your website with a few clicks
Add Lyro AI Agent to your website with a few clicks. Share links to your support content to feed it with your data, and the AI is good to go.
Source · ai
Lyro AI Agent answers customers using only your
Lyro AI Agent answers customers using only your support knowledge to minimize hallucinations.
Source · ai
Lyro AI Agent uses your support content to
Lyro AI Agent uses your support content to answer customers in dozens of languages, including English, Spanish, French, Portuguese, and German.
Source · ai
Lyro AI Agent answers customers on all your
Lyro AI Agent answers customers on all your live communication channels - live chat, WhatsApp, Instagram, and Messenger.
Source · ai
Lyro AI Agent redirects customers who ask for
Lyro AI Agent redirects customers who ask for information outside its knowledge to your support department.
Source · ai
Lyro AI Agent understands context and asks clarifying
Lyro AI Agent understands context and asks clarifying questions when necessary, making the conversations feel natural.
Source · ai
See how Lyro AI Agent responds to customer
See how Lyro AI Agent responds to customer questions based on the data you shared and update its knowledge base accordingly.
Source · ai
Update Lyro AI Agent’s knowledge base so it
Update Lyro AI Agent’s knowledge base so it adapts its responses based on the new data in an instant.
Source · ai
Track Lyro AI Agent’s conversations in real-time and
Track Lyro AI Agent’s conversations in real-time and jump in to take over the conversation whenever you want.
Source · ai real-time
Get a list of the questions Lyro AI
Get a list of the questions Lyro AI Agent didn’t answer so you can update its knowledge base.
Source · ai
AI agent that customers actually love
Train Lyro AI Agent on verified data sources to make sure all his responses are reliable and helpful. Get actionable suggestions what should be improved to increase Lyro CSAT and effectiveness.
Source · ai
The help desk your team deserves
Turn messy workflows into organized support. Streamline customer service with intuitive intuitive interface, smart AI features and native integrations.
Source · ai automation integrations
... you’d never risk AI damaging customer trust
Meet Lyro AI, the trustworthy AI agent that provides conversational and reliable answers in your brand voice.
Source · ai
One platform. Endless ways to improve customer service
90% of repetitive tasks handled by Lyro AI Agent 25% increase in qualified leads with Live Chat $66K+ in revenue generated by Lyro AI Agent 70% increase in self-service resolution 27% increase in conversion rates 30% CSAT increase 89% resolution rate with Lyro
Source · ai
2. Integrate deeper
Want to a custom-fit agent? Integrate Lyro with your systems using REST APIs, webhooks, JS actions, or Model Context Protocol (MCP). Add custom guidance or hire profesional services team that will improve it’s performance for you.
Source · ai webhooks
Most AI agents overpromise and underdeliver
Most AI agents overpromise and underdeliver. Tidio is a reliable alternative aligned with your team and goals.
Source · ai
More automation, less effort with customer service add-ons
Lyro AI Agent Solve up to 67% of customer problems with Lyro - the AI agent. Automatically answer common questions and perform recurring tasks so your team can focus on growing your business.
Source · ai automation
What’s the difference between Flows and Lyro AI Agent
Flows Can be used as a marketing automation tool that converts visitors into paying customers or boosts their order value Perfect for answering simple, pre-defined questions.
Source · ai automation
Higher quota is available on Plus and Premium plans
Higher quota is available on Plus and Premium plans. For more than 2 000 billable conversations, 1 000 Lyro AI conversations or 100 000 visitors reached wth Flows, please contact us for a custom plan.
Source · ai
Solve up to 67% of customer problems with
Solve up to 67% of customer problems with Lyro - the AI agent. Automatically answer common questions and perform recurring tasks so your team can focus on growing your business.
Source · ai
Automation and workflows (2)
... You Don’t Want To Replace Your Real Team With Robots
Make your customer service agents more skilled, not redundant. Automate boring tasks, so they can provide better care for priority customers and develop more technical skills. checklist Workflow organization query_stats Smart automation ballot Support task aut
Source · automation
Increase conversions by 26% with contextual Flows
Increase conversions by 26% with contextual Flows. Boost your lead gen and sales funnels with Flows - no-code conversion paths that trigger at crucial moments in the customer journey.
Source · automation
Collaboration (3)
See all your website visitors and the pages
See all your website visitors and the pages they re browsing in real-time. Offer custom advice based on their activity.
Source · collab real-time
Will I pay for multiple messages within one conversation
A conversation that receives a response by a human agent or is initiated by a human agent will only be counted as one Billable conversation regardless of how many messages are sent or received on the thread.
Source · collab
Can I add Tidio live chat to more than one website/store
Yes, you can add Tidio to multiple sites and/or stores. Please note, however, that the live chat widget will share all the appearance and behavior settings across all your websites/stores.
Source · collab
Reporting and analytics (2)
Communication Channels
Handle messages from all your communication channels in a single dashboard. Learn more about Communication Channels chevron_right chat_bubble Live Chat Answer customers quickly when they're browsing your website. mail Email Connect multiple email inboxes
Source · reporting dashboard
See how your team tackles various subjects
See how your team tackles various subjects. Track and analyze specific topics to gain valuable insights.
Source · reporting
Administration (1)
Can I change my subscription anytime I want
Yes, you can. You can downgrade or upgrade your subscription at any time. Please note that any subscription changes will come into effect at the start of your next billing cycle meaning that you will keep your premium features until the end of the existing cyc
Source · admin
See Tidio pricing in detail
This page lists what Tidio does. For per-seat math, tier comparison, and the full hidden-fee list, see the Tidio pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate Tidio.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Tidio include?
This page tracks 60 verified Tidio features across 6 categories, sourced from Tidio's official site.
Which tier do I need for Tidio?
Tidio's feature availability varies by plan. Compare the public Tidio tiers, calculator, and hidden fees on the Tidio pricing page.
How does Tidio compare on features to alternatives?
Buyers commonly compare Tidio against Crisp, Intercom, LiveChat. Each alternative's feature page is linked below where we cover it.