LiveChat features: tier-by-tier list (2026)

Core capabilities (18)

Chat tools

Message sneak-peek Canned responses Chat tags Rich messages File sharing Chat archives Inactivity messages Notifications Chat transfer Chat ratings

Source · core

Messaging channels

Chat widget Facebook Instagram for Business SMS Email In-chat voice, video & screen-sharing WhatsApp Business Chat page Apple Messages for Business

Source · core

Customer engagement

Targeted messages Eye-catchers Chat buttons Routing rules Availability Chat assignment Chat history Chat transcripts

Source · core

Asynchronous Communication

Add LiveChat® to your website and change how you communicate, for good. events#send">Read more

Source · core

LiveChat® desktop applications

Never miss an opportunity to connect. Smooth interface, powerful features, customizable notifications Starts automatically when you turn on your computer Runs quietly in the background while you work Integrates with your favorite CRMs, ecommerce platforms, pro

Source · core

LiveChat® mobile apps

Provide superb customer service anytime and anywhere. A powerful set of features designed for your phone Effortless messaging on mobile keyboards Leave your computer without the fear of missing out on a potential sale Whether at your workplace, home office, or

Source · core

LiveChat® web app

Have your own customer service center up and running in seconds. Ready to go in seconds.

Source · core

SMS text messages inside LiveChat

Integrate 2way with your LiveChat to receive and reply to text messages from different channels. loading...

Source · core

Discuss your problems on a video instead of chatting

Some cases are difficult to solve via chat. Sometimes customers prefers to show the problem on their screen instead of describing it. loading...

Source · core

All key performance metrics in one place

With all the data in one table, you can easily compare agents without having to jump between reports and set up filters over and over again. loading...

Source · core

Coach agents in real time with flexible automations

Develop and automate checklists along with helpful reminders for agents that are triggered by chat events. loading...

Source · core automation

Private TODOs

Create and manage your TODOs and Notes directly in LiveChat, connecting them with your customers and chats. loading...

Source · core

Chat Notes

Check conversations with your customer and see if there are any notes left by your teammates! loading...

Source · core

Create surveys containing questions to customers

Do you want to know your customer's opinion on a particular topic? Surveys allow you to get an answer to every important question. loading...

Source · core

Simple but effective

SneakPeak lets transform the links you send into a visual preview that includes an image, headline and short description. loading...

Source · core

Display your products in chat, have tailored talks

Display your products in chat, have tailored talks with customers, and make checkout simple.

Source · core

Integrate your LiveChat with Facebook Messenger and have

Integrate your LiveChat with Facebook Messenger and have your Facebook and website communication in one place - for free.

Source · core

Organizations use LiveChat as a single point of

Organizations use LiveChat as a single point of contact to manage customer service and online sales activities with a single program.

Source · core

AI features (5)

Try LiveChat® now for free

events#send"> Sign up free Free 14-day trial AI-driven features No credit card required

Source · ai

Leverage AI and enjoy hassle-free support

Provide detailed messages on the spot, reduce reply time, and improve customer communication. events#send">Read more

Source · ai

Get more out of LiveChat with Text products

HelpDesk Support customers with complete ticketing system. events#send">Go to HelpDesk ChatBot Create your own bot and automate customer service with AI. events#send">Go to ChatBot KnowledgeBase Help your customers and support teams at the same time. events#se

Source · ai

LiveChat is just the start

LiveChat is just the start. Unlock the full AI-powered support suite with Text platform. events#send" > Try Text

Source · ai

LiveChat is an AI customer service software with

LiveChat is an AI customer service software with chatbot , online chat , help desk software , and web analytics capabilities.

Source · ai

Integrations (7)

KnowledgeBase for LiveChat

Works with LiveChat Integrate LiveChat with KnowledgeBase and empower your support with self-service

Source · integrations

Facebook Messenger

Works with LiveChat Integrate your LiveChat with Facebook Messenger and have your Facebook and website communication in one place - for free.

Source · integrations

WhatsApp Business

Works with LiveChat Manage your chats with WhatsApp customers in the LiveChat app

Source · integrations

HelpDesk

Works with LiveChat Integrate LiveChat with HelpDesk and manage all customer messages in one place

Source · integrations

Telegram for Business

Works with LiveChat Turn Telegram into a powerful support, sales, and marketing channel.

Source · integrations

LiveChat for WordPress

Works with LiveChat Chat with website visitors and increase customer satisfaction.

Source · integrations

Mailchimp

Works with LiveChat Convert leads into customers by sending personalized marketing after the chat

Source · integrations

Automation and workflows (1)

200+ Integrations

Improve your workflow by connecting LiveChat® with apps you use every day. Create a personalized hub to manage all your customer interactions. events#send">Visit Marketplace

Source · automation integrations

Collaboration (4)

WhatsApp inside LiveChat? We’ve got you covered

Add a new communication channel used by over 2 billion monthly active users. loading...

Source · collab

Effortless translation on both ends of the conversation

Simply install the app and start chatting with real-time translations automatically displayed in the chat. loading...

Source · collab real-time

Research and reception

[ edit ] Reviewing LiveChat's usefulness for online learning in 2020, psychologist Jaclyn Broadbent said "LiveChat occurs as a real-time conversation, it can be time-consuming for staff and disruptive to other tasks." However, using it has resulted in reduced

Source · collab real-time

Reviewing LiveChat's usefulness for online learning in 2020

Reviewing LiveChat's usefulness for online learning in 2020, psychologist Jaclyn Broadbent said "LiveChat occurs as a real-time conversation, it can be time-consuming for staff and disruptive to other tasks." However, using it has resulted in reduced communica

Source · collab real-time

Reporting and analytics (2)

Reports & analytics

Data summary Chat reports Data export Agent reports Customer reports Ecommerce reports Filters Dashboard

Source · reporting dashboard

Since 2014 LiveChat has been publishing Customer Service

Since 2014 LiveChat has been publishing Customer Service Report - an annual study of customer satisfaction and analysis of online business communication trends.

Source · reporting

Mobile (3)

Download the LiveChat® application for any device

Desktop app LiveChat® for Mac events#send">Download Desktop app LiveChat® for Windows events#send">Download Mobile app LiveChat® for iOS events#send">Go to App Store Mobile app LiveChat® for Android events#send">Go to Google Play Web app LiveChat® on the Web e

Source · mobile

Provide rapid customer support on the go

player-youtube#pause"> modal#show"> modal#close"> Five star quality for your business Thousands of managers, business owners and customer service agents rated their experience with LiveChat®.

Source · mobile

Thousands of managers, business owners and customer service

Thousands of managers, business owners and customer service agents rated their experience with LiveChat®.

Source · mobile

See LiveChat pricing in detail

This page lists what LiveChat does. For per-seat math, tier comparison, and the full hidden-fee list, see the LiveChat pricing breakdown.

LiveChat pricing → Get price alerts

Closest alternatives

Other customer support tools buyers shortlist when they evaluate LiveChat.

Olark features Customer support

Tidio features Customer support

LiveAgent features Customer support

Sources

Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.

Frequently asked questions

What features does LiveChat include?

This page tracks 40 verified LiveChat features across 7 categories, sourced from LiveChat's official site and Wikipedia.

Which tier do I need for LiveChat?

LiveChat's feature availability varies by plan. Compare the public LiveChat tiers, calculator, and hidden fees on the LiveChat pricing page.

How does LiveChat compare on features to alternatives?

Buyers commonly compare LiveChat against Olark, Tidio, LiveAgent. Each alternative's feature page is linked below where we cover it.