Customerly

Customerly pricing: tiers, seat costs, and hidden fees

Short answer

Per-seat live chat with capped AI conversations included; overage is $0.45 per AI conversation.

Last verified: 2026-05-17 Model: seat/month Official pricing

Public pricing tiers

TierMonthlyAnnual monthly equivalentNotes

Core $19 seat/month $16 seat/month 10 AI conversations included

Growth $69 seat/month $59 seat/month 20 AI conversations, automations

Ultimate $99 seat/month $84 seat/month 50 AI conversations, advanced reporting

Customerly cost calculator

For 10 seats on Core, current public pricing implies $160 per month when annual pricing is available, or $190 month-to-month.

Sample stack cost at named team sizes

Customerly monthly cost projection by team size, based on public per-seat pricing.
Tier	10 seats / month	25 seats / month	50 seats / month
Core	$160	$400	$800
Growth	$590	$1,475	$2,950
Ultimate	$840	$2,100	$4,200

Math: per-seat tiers multiplied by seat count. Flat-fee tiers stay constant. Does not include add-ons, support tiers, implementation, or usage overages.

Hidden fees and quote risks

AI conversation overage: $0.45 per conversation
Interactions billed from $0.00099 each
Annual billing equals two months off

Enterprise notes

No public enterprise tier; large deployments quoted on AI volume and seat count.

Closest alternatives

IntercomCrispHelp Scout

Sources

Official Customerly pricing page

Pricing changes frequently. Confirm directly with the vendor before purchase.

Frequently asked questions

How much does Customerly cost?

Customerly pricing depends on its Per-seat live chat with metered AI conversations. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.

What is the main hidden fee risk for Customerly?

AI conversation overage: $0.45 per conversation

Which Customerly alternatives should buyers compare?

Intercom, Crisp, Help Scout are the closest alternatives most procurement teams compare against Customerly.