Gorgias vs Customerly pricing: which is cheaper for your team?
Gorgias's cheapest paid tier (Starter) lists at $8.33/tickets/month, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Gorgias pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Starter | $10 | $8.33 | 50 tickets/month | Overage: $0.40 per extra ticket |
| Basic | $50 | $41.67 | 300 tickets/month | Up to 500 users, basic automations |
| Pro | $300 | $250 | 2,000 tickets/month | Revenue analytics, Shopify customer sidebar |
| Advanced | $750 | $625 | 5,000 tickets/month | Up to 750 users, dedicated success manager |
Customerly pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Core | $19 | $16 | seat/month | 10 AI conversations included |
| Growth | $69 | $59 | seat/month | 20 AI conversations, automations |
| Ultimate | $99 | $84 | seat/month | 50 AI conversations, advanced reporting |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Gorgias | Customerly |
|---|---|---|
| Billing model | tickets/month | seat/month |
| Pricing model | Ticket-volume helpdesk for ecommerce with AI metering | Per-seat live chat with metered AI conversations |
| Cheapest paid tier | Starter at $8.33/50 tickets/month | Core at $16/seat/month |
| Mid-tier benchmark | Pro at $250/2,000 tickets/month | Growth at $59/seat/month |
| Total paid tiers published | 4 | 3 |
| Last verified | 2026-05-17 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | Gorgias Starter |
| Most pricing tiers (room to grow) | Gorgias (4 tiers) |
| Predictable per-seat billing | Customerly |
| Most recently verified pricing | Gorgias |
Choose Gorgias when
- Ecommerce helpdesk priced by ticket allowance instead of seats.
- Entry tier (Starter) at $8.33/50 tickets/month is your budget ceiling.
- Enterprise tier is custom-priced based on ticket volume, seats, and AI usage; AI resolutions can exceed core subscription cost.
Choose Customerly when
- Per-seat live chat with capped AI conversations included; overage is $0.
- Entry tier (Core) at $16/seat/month is your budget ceiling.
- No public enterprise tier; large deployments quoted on AI volume and seat count.
Switching considerations
Watch the hidden fees on both sides. Gorgias: Ticket overages: $36-$40 per 100 tickets above plan limit Customerly: AI conversation overage: $0.45 per conversation Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Gorgias or Customerly?
At entry tier and 10 seats on annual billing: Gorgias Starter comes to $8/mo; Customerly Core comes to $160/mo. Gorgias is the cheaper entry-tier choice at this team size.
Does Gorgias have more pricing tiers than Customerly?
Gorgias publishes more paid tiers (4 vs 3). More tiers usually means more granular ways to grow without re-platforming.
Which pricing was verified more recently?
Gorgias's pricing was last verified 2026-05-17; Customerly's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.