Customerly features: tier-by-tier list (2026)
Per-seat live chat with capped AI conversations included; overage is $0.45 per AI conversation.
Core capabilities (5)
*Aura’s Already Solving 71% of Support Volume
Let Aura manage your ticket volume, answer at scale, and keep human agents out of repetitive loops.
Source · core
Fast Answers or Informed Escalation
Trust Aura for instant, accurate replies. Should uncertainty arise, it escalates to a human with clear context.
Source · core
One Platform. Every Touchpoint
Use Customerly to turn user actions into perfectly timed campaigns, follow-ups, and feedback loops.
Source · core
Save thousands per month, deliver replies in seconds
Save thousands per month, deliver replies in seconds, and scale 24/7 all without enterprise pricing.
Source · core
An interaction is any customer engagement like a
An interaction is any customer engagement like a new conversation, sent email or survey response.
Source · core
AI features (8)
Some of the businesses that choose Customerly
Carola Success Manager at TeamSystem TeamSystem WATCH ON How to Automate Customer Service with AI: A Success Story with TeamSystem Whenever we would launch a new feature we would get spikes of 2-3x the average ticket size and our team couldn’t handle them.
Source · ai
AI that understands and acts on customer intents
More than just a chatbot. Aura is your task-completing, always-on teammate — ready to escalate when needed, but built to deliver autonomously.
Source · ai
Streamline Operations With AI Missions
Teach Aura to handle tasks from churn reduction to refund processing, ensuring consistent, accurate action.
Source · ai
Accomplish More With Our AI-driven Help Desk
Enhance team performance using a unified help desk that links your inbox and help center.
Source · ai
How Aura AI Outperforms Chatbots
Always Learning Learns continuously from knowledge base and canned responses. More than just support From intent to action, Aura takes action on your team’s behalf. Smart Escalation Smart enough to call in a human when things get tricky.
Source · ai
Customerly Blog
Your hub for insights on AI Customer Service, Customer Success, AI, SaaS and more. Discover tutorials, tips, and industry trends to fuel your growth.
Source · ai
Customerly combines AI, live chat, and automation so
Customerly combines AI, live chat, and automation so your team can deliver instant, human-like support.
Source · ai automation
Add-ons that Grow with You
Supercharge your support with advanced AI tools and customer engagement features. AI Companion Empower your team with time-saving, AI-driven productivity tools.
Source · ai
Automation and workflows (1)
Integrate with your stack
Easily integrate Customerly with your existing tech stack using our comprehensive APIs, SDKs, and webhooks for a unified workflow.
Source · automation webhooks
Reporting and analytics (1)
Aura Insights with Conversation topics
Capture immediate in-app feedback to quickly adapt and respond to your users' preferences.
Source · reporting
See Customerly pricing in detail
This page lists what Customerly does. For per-seat math, tier comparison, and the full hidden-fee list, see the Customerly pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate Customerly.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Customerly include?
This page tracks 15 verified Customerly features across 4 categories, sourced from Customerly's official site.
Which tier do I need for Customerly?
Customerly's feature availability varies by plan. Compare the public Customerly tiers, calculator, and hidden fees on the Customerly pricing page.
How does Customerly compare on features to alternatives?
Buyers commonly compare Customerly against Intercom, Crisp, Help Scout. Each alternative's feature page is linked below where we cover it.