Kommo features: tier-by-tier list (2026)
Messaging-first CRM (WhatsApp, Instagram). The 6-month minimum commitment is the biggest catch; all team members must be on the same tier.
Core capabilities (49)
Private integration
This is the simplest type of integration: an integration provides additional features within a single Kommo account.
Source · core integrations
Public integration
If you are developing an integration that could be useful for all Kommo users, you can publish it in Kommo Marketplace. However, integrations of this type must pass the moderation process.
Source · core integrations
Web Sdk
WEB SDK allows you to modify Kommo interface by introducing custom scripts and styles or creating widgets.
Source · core
Salesbot
It is a tool you can use to create custom scenarios for automated operations with users via messengers.
Source · core
Digital Pipeline
It is a powerful automation tool that comes with its own constructor. The constructor enables you to set up automatic system reactions for events such as lead stage changes and website visits.
Source · core automation
We aim to offer a wide range of
We aim to offer a wide range of possibilities for integrating with various services and systems.
Source · core
Developing your own widgets and integrations is not
Developing your own widgets and integrations is not as difficult as it may seem at first glance.
Source · core integrations
For instance, a developer/partner may create a unique
For instance, a developer/partner may create a unique feature that only one company/account needs, such as a webform on a website or an integration with unique client software.
Source · core integrations
Private integrations can include a widget that works
Private integrations can include a widget that works only in the account where the integration was created.
Source · core integrations
As developing such integrations is a complex process
As developing such integrations is a complex process, we provide technical accounts for integrators of public integrations where they can communicate with our support and testing team.
Source · core integrations
Public integrations can include widgets that work within
Public integrations can include widgets that work within the Kommo interface. These integrations can be installed on an external website using the Button on the Site.
Source · core integrations
Any user with administrator rights can create private
Any user with administrator rights can create private integrations. The integration will be assigned to the account where it was created.
Source · core integrations
Upload from your internal accounting system and display
Upload from your internal accounting system and display additional information about a contact
Source · core
Allow your company’s employees to send a request
Allow your company’s employees to send a request to the accounting department to form a payment directly from the lead card
Source · core
If you are the developer of a third-party
If you are the developer of a third-party service (such as messengers or VoIP), you can give Kommo clients the opportunity to use your service by publishing a public integration and making it more transparent and easy, etc.
Source · core integrations
We provide a custom SalesBot language and visual
We provide a custom SalesBot language and visual editor to create automated scenarios for communicating with users.
Source · core
Check your email
We’ve emailed you instructions for resetting your password. Don't forget to check your spam folder. < Back to log in
Source · core
Create new password
Password Password of at least 8 characters Show Hide Confirm password Show Hide Change password
Source · core
2-Step Verification
Enter the 6-digit code we sent to Enter one of the 6-digit one-time codes you saved when setting up 2-step verification For your security, please enter a second one-time code to confirm it’s really you Confirm < Back to log in Didn’t receive a code?
Source · core
Start your 14-day trial
You’ll get full access to all features and 10GB storage. No credit card required.
Source · core
Create your account
Email Full name Password Password of at least 8 characters Show Hide Create an account By signing up, you agree to our Terms of Service and Privacy Policy
Source · core
Can I pay for Kommo monthly
Monthly payment is not currently available. The minimum subscription period is 6 months.
Source · core
Are there additional costs
Kommo does not charge any mandatory extra fees. Your plan price covers all core features included in your subscription.
Source · core
If I cancel my subscription, can I get a refund
Yes, you can request a refund for the period you haven’t used yet. Simply chat with our customer support team in your account or email us at [email protected].
Source · core
Which features are available during my trial
During the 14-day trial period, you get full access to all Kommo’s features. The only restriction is that media storage is limited to 10GB.
Source · core
Can I add users to my account for free
You can add both paid and free users. Paid members can move freely through your Kommo account, using any account features that you have given them access to use.
Source · core
Which plan lets me connect and use messenger apps
You only need a Base plan to integrate all your messengers and more than 100 other integrations on our marketplace.
Source · core integrations
What currency can I pay in
We bill in USD only, but you may be able to find an official partner who resells Kommo in your currency.
Source · core
Generate & capture leads
Messenger apps Chat with clients in popular apps like WhatsApp without leaving Kommo Live chat Exchange an unlimited number of messages with your website visitors for free Email (2-way sync) Connect personal and team-shared email addresses Web form builder Cre
Source · core
Amplify communication
Omnichannel inbox Communicate with clients via email and popular messengers like WhatsApp Chat broadcasting Create targeted messaging campaigns to send through chats like WhatsApp Chat & email templates Make personalized template messages and emails to send to
Source · core
Manage leads
Pipelines Create up to 50 board-like views for tracking where your clients are in the sales process 50 50 50 100 Custom pipeline stages Personalize the names of each stage in your pipeline Message/email read status View whether outgoing chats and emails have b
Source · core
Enter one of the 6-digit one-time codes you
Enter one of the 6-digit one-time codes you saved when setting up 2-step verification
Source · core
For your security, please enter a second one-time
For your security, please enter a second one-time code to confirm it’s really you
Source · core
You stay in full control of these upgrades
You stay in full control of these upgrades, and they’re only added if and when you need them.
Source · core
Free users have limited rights: they can view
Free users have limited rights: they can view and chat within the client profiles that have been specifically shared with them.
Source · core
Instantly collect feedback that helps you gauge how
Instantly collect feedback that helps you gauge how clients feel about your brand
Source · core
Create up to 50 board-like views for tracking
Create up to 50 board-like views for tracking where your clients are in the sales process
Source · core
Active leads are clients who are in any
Active leads are clients who are in any of the active (non-closed) stages of a pipeline
Source · core
Create your own fields to customize client profiles
Create your own fields to customize client profiles with the info your business needs
Source · core
Get game-changing add-ons for fields: 2 new field
Get game-changing add-ons for fields: 2 new field types for global currencies and catalogs, ability to use formulas in fields, ability to set field visibility
Source · core
Export your leads, tasks, contacts, and companies for
Export your leads, tasks, contacts, and companies for any time period to back up or work with your data outside Kommo
Source · core
View the full event history in your account
View the full event history in your account for any time period, including changes to leads, contacts, tasks, companies, and lists
Source · core
Get immediate support from our expert team to
Get immediate support from our expert team to resolve queries quickly and efficiently
Source · core
Work with a personal expert to optimize your
Work with a personal expert to optimize your onboarding, strategy, and long-term success
Source · core
Featured articles
Get started with Kommo Learn how to set up and use Kommo step by step. A simple guide to help you get started quickly. Getting started 6 min. Connect WhatsApp Business to Kommo Add WhatsApp to Kommo for effective communications.
Source · core
Learn how to set up and use Kommo step by step
Learn how to set up and use Kommo step by step. A simple guide to help you get started quickly.
Source · core
Add WhatsApp to Kommo for effective communications
Add WhatsApp to Kommo for effective communications. Enjoy interactive messages, a reliable connection, and broadcasts.
Source · core
Respond to messages, comments, and mentions directly in
Respond to messages, comments, and mentions directly in Kommo. Set up triggers and automations to simplify your social media management.
Source · core automation
Design easy, no-code chatbots in Kommo to save
Design easy, no-code chatbots in Kommo to save time on repetitive tasks and client inquiries.
Source · core
AI features (11)
Choose the AI CRM plan that matches your workflow
Explore all of Kommo: book a demo or try free for 14 days. No credit card required. Explore all of Kommo: book a demo or try free for 14 days. No credit card required.
Source · ai automation
AI you can rely on
Meet the AI agent that assists clients, analyzes their needs, and recommends products — round the clock.
Source · ai
What Kommo plan should I choose
The right Kommo plan depends on your team size, sales complexity, and how much AI automation you need. Base is ideal for small teams getting started with AI-powered CRM essentials.
Source · ai automation
AI features
AI agent (add-on) Chat replies Respond instantly to clients with AI-driven replies, powered by your knowledge sources Automations Set custom triggers to activate AI actions and responses exactly when needed Voice messages handling Enable your AI agent to autom
Source · ai automation
Respond instantly to clients with AI-driven replies, powered
Respond instantly to clients with AI-driven replies, powered by your knowledge sources
Source · ai
Enable your AI agent to automatically process voice
Enable your AI agent to automatically process voice messages from clients and reply in text
Source · ai
Let your AI agent automatically schedule appointments with
Let your AI agent automatically schedule appointments with clients based on your availability
Source · ai
Prevent missing data by having AI suggest updates
Prevent missing data by having AI suggest updates to client fields from your chats, emails, notes and audio
Source · ai
Recognize action points like follow-ups or meetings in
Recognize action points like follow-ups or meetings in chats and create task drafts instantly
Source · ai
We’re here to help
Loading... Popular searches: WhatsApp , Kommo AI , Salesbot , inbox , billing Getting started Account settings CRM Lead generation Messenger apps Integrations
Source · ai integrations
Kommo AI can automatically chat with leads, answer
Kommo AI can automatically chat with leads, answer questions, summarize conversations and more, eliminating the need for manual input.
Source · ai
Integrations (8)
Crm Api
CRM API is a powerful tool for developers looking to expand the capabilities of Kommo and create innovative solutions that help businesses connect with clients in new and exciting ways.
Source · integrations api
Chats API
It is super useful for any integrator who sets a goal to connect a new message source, such as a new messenger. For instance, you can develop your own integration with WhatsApp using the Chats API and distribute it on your own terms.
Source · integrations api
VoIP API
VoIP API is a set of JavaScript methods and libraries, like call record players, push notifications and others, as well as specific API and usage examples.
Source · integrations api
Webhooks
Webhooks allow users to subscribe to certain events (such as a contact change or a new task) in Kommo, either manually or via API. When such an event occurs, the corresponding script is launched, and the user receives an entry context for the event.
Source · integrations api webhooks
Exchange data with external systems by sending requests
Exchange data with external systems by sending requests or with Kommo via the REST API
Source · integrations api
In addition to the ability to receive, add
In addition to the ability to receive, add, and update data in Kommo using the REST API, we provide an additional set of instruments for creating convenient and easy-to-use integrations.
Source · integrations api
Support & customization
Email & chat support Contact the Kommo team to help with your account 5000+ expert partners Hire a 3rd party expert to set up or customize your account 100+ integration marketplace Connect your favorite apps to Kommo RESTful API Build your own integrations and
Source · integrations api
Use Kommo to manage Facebook messages, comments, and
Use Kommo to manage Facebook messages, comments, and optimize ad campaigns with Meta's Conversions API.
Source · integrations api
Automation and workflows (8)
An integration is an app (with or without
An integration is an app (with or without a widget) that helps users manage their workflow.
Source · automation integrations
Organize your workflow
Task management Create tasks for yourself and team members within client profiles Calendar & reminders Track all your tasks and get reminders about what's coming next Document generator Automatically fill in docs with client information Mobile app Take Kommo o
Source · automation
If you’re unsure, you can book a demo
If you’re unsure, you can book a demo to get plan recommendations based on your workflow, or try Kommo free for 14 days to see which plan fits your team best.
Source · automation
Exchange an unlimited number of docs, pics and
Exchange an unlimited number of docs, pics and videos with clients (10 GB limit during trial)
Source · automation
Trigger workflows based on rules, such as setting
Trigger workflows based on rules, such as setting a task when a client is assigned to a user
Source · automation
Automate lead and task assignments using a circular
Automate lead and task assignments using a circular bot sequence to keep your workflow organized and balanced
Source · automation
Manage recurring customer purchases on a weekly, monthly
Manage recurring customer purchases on a weekly, monthly, or custom schedule, ensuring consistent follow-ups
Source · automation
Set flexible backup intervals, from hourly to long-term
Set flexible backup intervals, from hourly to long-term schedules to fit your workflow
Source · automation
Collaboration (1)
Automations
Salesbots Build digital assistants that can chat with clients and accomplish workflows Unlimited Unlimited Unlimited No-code bot builder Create salesbots in an easy-to-use visual workspace Net promoter score Instantly collect feedback that helps you gauge how
Source · collab automation
Reporting and analytics (3)
Public integrations can
Display your layout in allowed system locations such as lead or contact cards, lists, pipelines, dashboard, etc.
Source · reporting integrations dashboard
Set limits on how many cards or lists
Set limits on how many cards or lists users can view, track your team's activity, and get notified when limits are exceeded
Source · reporting
Receive a quick resolution for any issues or
Receive a quick resolution for any issues or bugs in your account to get back on track quickly
Source · reporting
Security and compliance (5)
To access Kommo user data, developers must create
To access Kommo user data, developers must create an integration (enter the name and description of the service and give the necessary permissions).
Source · security integrations permissions
Security & access
SSL certificate An SSL certificate helps to protect your sensitive information from being intercepted by unauthorized parties Customizable user permissions Set how much access to give each team member Create user teams Group users into teams for team-wide perm
Source · security permissions
An SSL certificate helps to protect your sensitive
An SSL certificate helps to protect your sensitive information from being intercepted by unauthorized parties
Source · security
Group users into teams for team-wide permission setting
Group users into teams for team-wide permission setting, data filtering, mentions and more
Source · security permissions
Enhance your security with advanced protocols and compliance
Enhance your security with advanced protocols and compliance standards to safeguard your data
Source · security
See Kommo pricing in detail
This page lists what Kommo does. For per-seat math, tier comparison, and the full hidden-fee list, see the Kommo pricing breakdown.
Closest alternatives
Other messaging crm tools buyers shortlist when they evaluate Kommo.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Kommo include?
This page tracks 85 verified Kommo features across 7 categories, sourced from Kommo's official site.
Which tier do I need for Kommo?
Kommo's feature availability varies by plan. Compare the public Kommo tiers, calculator, and hidden fees on the Kommo pricing page.
How does Kommo compare on features to alternatives?
Buyers commonly compare Kommo against HubSpot, Pipedrive, Zoho CRM. Each alternative's feature page is linked below where we cover it.