Deskpro features: tier-by-tier list (2026)
Per-agent helpdesk priced in EUR with strict seat minimums per tier. Watch the 5-25 agent floors during budgeting.
Core capabilities (13)
Unified Inbox
Centralize every message in one inbox to simplify communication, eliminate silos, and keep your team aligned.
Source · core
Apps & Integrations
Connect Deskpro with 1,000+ apps to unify your tech stack. Automate workflows, sync data seamlessly, and enhance productivity with secure single sign-on and powerful custom widgets.
Source · core automation integrations
Brand and Customization
Shape Deskpro to match your brand workflows. Customize interfaces, automate actions, and design experiences that reflect your identity–ensuring your support feels uniquely yours.
Source · core automation
Email Ticketing
Turn every email into a trackable ticket with clear ownership, SLAs, and automations for faster resolution. adjust
Source · core automation
Live Chat
Provide instant, 24/7 support with multi-chat handling, proactive prompts, and message previews in a branded widget. assignment
Source · core
Dynamic Forms
Collect structured data up front with dynamic fields that auto-route issues to the right team and cut back-and-forth. support_agent
Source · core
Voice (Call Center)
Handle calls with IVR, warm transfers, recording, and automatic call-to-ticket logging for seamless follow-up.
Source · core
Microsoft Teams
Create and manage tickets from Teams chats and channels while Deskpro routes, prioritizes, and enforces SLAs behind the scenes. chat
Source · core
Support customers on WhatsApp with two-way messaging, media support, and automatic ticket creation in your help desk. automation
Source · core automation
All your customer conversations, unified
Deskpro unifies communication, automation, and intelligence in a single, flexible help desk solution. Deliver faster resolutions, empower your team, and create meaningful customer experiences all from one powerful platform.
Source · core automation
Deliver faster, more personalized services
Deliver faster, more personalized services. Deskpro unifies communication, automates workflows, and empowers your team to provide exceptional support at scale on one powerful platform.
Source · core automation
Automate routine tasks and assign ownership clearly for
Automate routine tasks and assign ownership clearly for faster, more accountable support.
Source · core
Everything in Deskpro Professional, plus
Check Global Data Center Global data center upgrade choice available across 22 AWS regions.
Source · core
AI features (5)
Knowledge Base
Enable 24/7 self-service with a fully customizable, multilingual knowledgebase. Reduce ticket volume, improve satisfaction, and streamline support through intelligent deflection and localized content.
Source · ai
Workflows and Automation
Accelerate resolutions and reduce costs with intelligent automation that eliminates manual work.
Source · ai automation
Deskpro AI
Transform customer support with AI that automates triage, suggests responses, and delivers personalized resolutions.
Source · ai
Freeing agents to focus on complex cases while
Freeing agents to focus on complex cases while AI handles the repetitive and routine.
Source · ai
Everything in Deskpro Team, plus
Check Lite Agents Check Deskpro AI Check AI-Powered Chatbot Check Remove “Powered by Deskpro” Check Multiple Brand Support Check Advanced Voice & Call Controls Check Multi-Account Check CRM Sync Check Professional Support
Source · ai
Collaboration (3)
Omnichannel Ticketing
Deliver seamless, personalized support across email, chat, social, and more. Empower agents with real-time context and automation to resolve issues efficiently and delight customers.
Source · collab automation real-time
Every channel. One help desk. Omnichannel by design
However your customers reach out, email, chat, voice, social, or internal channels, Deskpro brings every conversation together in one platform.
Source · collab
Empower agents with real-time context and automation to
Empower agents with real-time context and automation to resolve issues efficiently and delight customers.
Source · collab automation real-time
Reporting and analytics (1)
Social Media (Facebook & Instagram)
Convert DMs and comments into tickets you can manage and reply to from Deskpro with full workflows and analytics.
Source · reporting automation
See Deskpro pricing in detail
This page lists what Deskpro does. For per-seat math, tier comparison, and the full hidden-fee list, see the Deskpro pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate Deskpro.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Deskpro include?
This page tracks 22 verified Deskpro features across 4 categories, sourced from Deskpro's official site.
Which tier do I need for Deskpro?
Deskpro's feature availability varies by plan. Compare the public Deskpro tiers, calculator, and hidden fees on the Deskpro pricing page.
How does Deskpro compare on features to alternatives?
Buyers commonly compare Deskpro against Zendesk, Freshdesk, Kayako. Each alternative's feature page is linked below where we cover it.