True cost · Customer support and helpdesk software
Delighted true cost: the 36-month total
Delighted costs $684 over 36 months on Starter at 1 account, billed annually, before 4 cost lines that sit outside the plan price.
What Delighted costs over 36 months
Every figure below is Delighted's own published rate, annualised and multiplied out over 36 months at 1 account. Where Delighted publishes no rate, the row says so instead of guessing.
Renewal sensitivity: three scenarios, not a forecast
Nobody knows what Delighted charges in 2029. The table below is arithmetic on a rate you choose, not a prediction: it compounds the year-one total forward at 0%, 5% and 10% so you can see how much of the 36-month figure is exposed to a renewal you have not negotiated yet.
Scenario arithmetic on Delighted's own published year-one figure. Uplift rates are illustrative inputs, not observed or predicted rates.
What sits outside the Delighted list price
4 lines, sorted by when in the contract lifecycle they land. Lines marked as derived are arithmetic on Delighted's own tier table rather than vendor prose.
Each line, what triggers it, and how to avoid it
Tax, FX and payment processing
Stated on the pricing page: Sales tax added at checkout
What triggers it. Triggered by where you buy from and how you pay. Delighted's published monthly response-volume tiers sets the list rate; jurisdiction and payment rail set what sits on top of it.
How to avoid it. Ask for a tax-inclusive quote in your own currency. Cross-border billing on a three-year term is where FX drift quietly eats a discount you negotiated once.
Usage and overage
Stated on the pricing page: Response volumes above Premium require custom quote
What triggers it. Triggered by volume, which nobody forecasts well. The Starter plan includes an allowance; everything past it is priced separately and does not appear anywhere in the $684 subscription total.
How to avoid it. Negotiate committed-volume pricing if consumption is predictable at all. Over 36 months, a pre-committed rate beats list overage by a wide margin.
Trial and free-tier conversion
Derived from the published tiers: Delighted publishes a free tier. Every 36-month figure above starts from the month you leave it, not from signup.
What triggers it. Triggered by the trial expiring or a free-tier limit being crossed. The $684 figure above starts counting from that moment, not from signature.
How to avoid it. Ask for the trial to be extended to cover a full billing cycle of real use. Vendors grant this far more often than buyers ask.
Feature gated to a higher tier
Derived from the published tiers: Moving from Starter to Premium costs a further $8,280 over 36 months at 1 account, which is 13.1x the entry total.
What triggers it. A gate rather than a fee. It costs nothing until the day it costs a full tier upgrade, and it invalidates the $684 figure above the moment it does.
How to avoid it. Ask whether the capability can be bought as an add-on to Starter. Vendors frequently unbundle when the alternative is losing the deal.
How that compares across customer support and helpdesk software
The median customer support and helpdesk software tool we track charges $23.50 a month at its cheapest paid tier. Re-expressed on the same basis as the figure above, 1 account for 36 months, that median works out at $846.
Delighted lands $162 below that figure, 19.1%, measured across 60 tracked tools. A gap either way is a question, not a verdict: cheaper often means fewer included seats or a thinner support tier, and the fee lines below are where that difference usually reappears.
What changes at enterprise scale
Everything above prices the self-serve ladder. Enterprise sits off that ladder, which means the $684 figure is a floor for a large deployment rather than an estimate of one.
Beyond Premium, custom plans are quoted by Qualtrics sales team.
Frequently asked questions
How much does Delighted cost over three years?
$684 on Starter at 1 account, billed annually, which is $19 a month held flat for 36 months. That figure covers the subscription only.
Does paying Delighted annually save money?
Delighted publishes the same effective rate either way on Starter, so there is no prepay discount to capture. Keep the monthly option unless the vendor offers something for the commitment.
What does Delighted charge for outside the plan price?
4 lines: tax, fx and payment processing, usage and overage, trial and free-tier conversion, feature gated to a higher tier. Each one is broken down above with what triggers it and how to avoid it.
Could Delighted cost more at renewal?
Possibly, and nothing on this page predicts it. If the rate held flat the three-year total would be $684; at a hypothetical 10% a year it would be $754.68. Cap the uplift in the contract and the question stops mattering.
Is Delighted expensive for customer support and helpdesk software?
Over 36 months it lands $162 below the $846 category median, measured across 60 tracked tools on the same basis.
Price Delighted on your own numbers
This page holds the term axis. The pricing breakdown holds the seat axis: every tier, the per-seat calculator, and the same fee list against the monthly figure.
Delighted pricing breakdown → Delighted alternatives Delighted features
Sources and method
- List rates and fee disclosures: Delighted official pricing page, verified 17 May 2026.
- 36-month totals: the published annual-equivalent rate multiplied by 36, at 1 account. No inflation, no discount, no fee estimates included.
- Renewal rows: scenario arithmetic on rates stated in the table. They are inputs, not observations.
- Category median: the cheapest paid monthly tier of every tool we track in the same category, re-expressed over 36 months.