Delighted features: tier-by-tier list (2026)
NPS and CSAT survey tool by Qualtrics with monthly response-volume tiers, included users, and unlimited projects on every plan.
Core capabilities (39)
Survey customization
We’ve crafted a survey experience that your customers will love to interact with, along with the tools you need to make it uniquely yours. Look and feel Customize your survey to match your brand. Add your logo and change colors to make it your own.
Source · core
Survey distribution
Your surveys are designed to work beautifully on all platforms and devices, whether you send them via link, email, web, kiosk, or in-app. Your customers will be able to leave feedback wherever they are.
Source · core
Team collaboration
Get your entire team involved in creating surveys and analyzing the feedback. Keep the voice of the audience you serve front and center, at all times.
Source · core
Security and reliability
Our customers trust Delighted to be the steward of their feedback. We never take for granted how important it is to be secure and available 24/7. Multiple user roles 1 Grant members of your team varying levels of access.
Source · core
Customer support
Have a quick question? Want to discuss how to make customer feedback more central to your organization? We’d love to help. No question is too large or too small.
Source · core
You don’t have to take our word for it
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage. “Everyone at Bonobos needs a direct line to customers for feedback.
Source · core
Customize your survey to match your brand
Customize your survey to match your brand. Add your logo and change colors to make it your own.
Source · core
Sometimes you may want to add a bit
Sometimes you may want to add a bit more of your brand voice to your survey. A short intro message can do the trick.
Source · core
Choose from a variety of common customer feedback
Choose from a variety of common customer feedback survey types, or craft your own fully customized survey question and rating scale.
Source · core
Adjust what questions a respondent sees based on
Adjust what questions a respondent sees based on how they answer an earlier question in your survey.
Source · core
Select from dozens of expert-vetted surveys for every
Select from dozens of expert-vetted surveys for every part of the customer and employee lifecycle.
Source · core
Tailor your survey to ask about a specific
Tailor your survey to ask about a specific experience via Properties . Ask each customer about the product they ordered, person they spoke with, or brand most relevant to them.
Source · core
Provide us the email addresses, and we’ll take
Provide us the email addresses, and we’ll take care of the rest: from fully authenticated delivery to survey scheduling and throttling. Your audience responds directly within the email for high response rates.
Source · core
Get presentation-ready in minutes with pre-built graphs and
Get presentation-ready in minutes with pre-built graphs and charts that summarize your survey results for you.
Source · core
Categorize responses once they’ve arrived
Categorize responses once they’ve arrived. Use them to flag people for reaching out, or as an additional layer of organization.
Source · core
7 pre-built reports let you see how your
7 pre-built reports let you see how your score has changed over time. Understand where you’ve been improving, and where you need more focus.
Source · core
Use Properties to pass additional information about the
Use Properties to pass additional information about the people you survey. Segment your survey responses and view feedback for just those people.
Source · core
Analyze how your Properties and Trends correlate to
Analyze how your Properties and Trends correlate to customer feedback scores with a user-friendly Pivot Table .
Source · core
We make it easy to get your data
We make it easy to get your data out of Delighted for further analysis with your existing tools.
Source · core
We make it easy to invite as many
We make it easy to invite as many team members as you’d like, while ensuring they have access to just the information and settings they need.
Source · core
Make sure your teammates have the answers they
Make sure your teammates have the answers they need by sending them the results of specific questions via link.
Source · core
Receive an email alert when someone gives you
Receive an email alert when someone gives you a low score, mentions a specific keyword in their feedback, or when feedback arrives from a particular customer type.
Source · core
Get a quick summary of feedback, delivered to your inbox
Get a quick summary of feedback, delivered to your inbox. Digests are delivered every Monday morning, or can be adjusted to arrive daily or monthly.
Source · core
Receive an email alert when a new response
Receive an email alert when a new response arrives within a Trend you’ve created.
Source · core
Grant members of your team varying levels of access
Grant members of your team varying levels of access. Restrict critical functionality to select team members .
Source · core
Add an additional layer of security to your
Add an additional layer of security to your account by requiring a code at sign in, sent to your mobile phone via SMS.
Source · core
Every connection to Delighted is secured with HTTPS
Every connection to Delighted is secured with HTTPS . This ensures that all communications are protected from eavesdropping and tampering.
Source · core
Get answers to the most common questions we
Get answers to the most common questions we hear from our customers and learn the best practices for collecting and responding to customer feedback in our Surveys Help Center and CX Help Center .
Source · core
Join our dedicated user community for inspiration on
Join our dedicated user community for inspiration on how you can development your own experience management program.
Source · core
We offer plans on a yearly basis
We offer plans on a yearly basis. You can always upgrade or downgrade as your needs evolve.
Source · core
NPS is a registered trademark, and Net Promoter
NPS is a registered trademark, and Net Promoter Score is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
Source · core
Tailor surveys for your brand with an intuitive interface
Make these surveys your own with your logo and brand colors, specific use case, an intro message, and a Thank you message. Cater to your target audience by translating your survey from a selection of 30+ languages.
Source · core
Automatically close the loop on customer feedback
Expand feedback visibility and route customer concerns to the appropriate teams with Alerts and Integrations. Boost public social proof with customer testimonials .
Source · core integrations
Expand your experience solution across your business
To improve your business holistically, you need to collect feedback across the entire customer journey – during customer onboarding, following an event, prior to launching a marketing campaign, or after a customer decides to leave your service.
Source · core
Use industry-standard metrics, like Net Promoter Score (NPS)
Use industry-standard metrics, like Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), and reach your customers where they are via email, web, in-app, embedded in your marketing automation platforms, and kiosk.
Source · core automation
Delighted has everything you need to run an
Delighted has everything you need to run an evergreen customer experience solution: survey scheduling, over time reporting, feedback segmentation, and 40+ integrations for triggering surveys and piping feedback wherever you need it to go.
Source · core integrations
With Delighted Surveys , you can build your
With Delighted Surveys , you can build your survey from scratch, or jump into a pre-built template that fits your specific survey need.
Source · core
All Delighted plans come with survey branding, question
All Delighted plans come with survey branding, question customization, unlimited survey sends, question logic, and access to the Delighted Community.
Source · core
Delighted is a fantastic turnkey solution for in-app
Delighted is a fantastic turnkey solution for in-app NPS surveys, and was fundamental in putting customer feedback front and center for our team. When our CX program matured, it was natural to migrate to Qualtrics.
Source · core
AI features (4)
Let Qualtrics AI help you create a more
Let Qualtrics AI help you create a more comprehensive, insightful survey. Just enter two questions, and our proprietary AI engine will do the rest.
Source · ai
Trends allow you to save search and filtering criteria
Trends allow you to save search and filtering criteria. Set the filters yourself, or let our AI-driven Smart Trends feature do the work for you.
Source · ai
Benefit from the wisdom of the crowd with Delighted AI
Configured to tailor industry best practices to your CX program, Delighted AI takes care of the nuts of bolts of collecting data and analysis, so you can focus on making an impact.
Source · ai
Send different types of surveys – from customer
Send different types of surveys – from customer to employee surveys – at just the right time to collect customer feedback, use text analysis to mine survey results for insights, and respond to engaged customers.
Source · ai
Integrations (3)
Ask for feedback in 30+ languages
Ask for feedback in 30+ languages. Deliver your survey in the language of your customers, and send in multiple languages using our API.
Source · integrations api
Embed an email survey in any marketing automation
Embed an email survey in any marketing automation platform where you can insert custom html.
Source · integrations automation
Information stored within Delighted is backed up securely
Information stored within Delighted is backed up securely offsite. Sensitive information such as passwords and API keys are strongly encrypted.
Source · integrations api
Automation and workflows (2)
Send surveys from the right channel at the optimal time
Get high response rates with satisfaction surveys optimized for any channel: email, web, in-app, or kiosk. Schedule and automate recurring email feedback surveys so you can spend more time closing the loop with your survey recipients.
Source · automation
Seamlessly integrate
Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in a data warehouse, and more. Slack Send your Delighted feedback into Slack channels.
Source · automation
Collaboration (7)
Share a draft of your survey with your teammates via link
Share a draft of your survey with your teammates via link. They’ll be able to leave feedback and comments without even needing their own Delighted login.
Source · collab
Customize a Thank You message based on the survey response
Customize a Thank You message based on the survey response. Personally follow up with low scorers and encourage high scorers to share.
Source · collab
Gather anonymous feedback in any channel where interactions
Gather anonymous feedback in any channel where interactions take place – email signatures, chats, social media platforms, and more.
Source · collab
Use Keywords to identify feedback patterns without having
Use Keywords to identify feedback patterns without having to read through every single comment.
Source · collab
Notes allow you to comment on feedback within your teams
Notes allow you to comment on feedback within your teams. Discuss a piece of feedback, or add notes after following up with a customer.
Source · collab
Countless teams rely on Delighted for realtime feedback
Countless teams rely on Delighted for realtime feedback from their customers. Delighted strives for maximum availability for both businesses and their customers alike.
Source · collab real-time
We analyze each response in realtime to filter
We analyze each response in realtime to filter out the various automated responses produced by some email clients.
Source · collab real-time
Reporting and analytics (11)
Surveys and CX feature summary
Surveying Features Surveys CX Survey experience Optimized for all devices Survey customization Branding customization (logo, colors) Survey preview Survey creation collaboration Intro message Customizable question text Initial Experience Metric (NPS, CSAT, etc
Source · reporting
Analysis and reporting
Delighted helps you gain insight from the feedback your customers are sharing. Get a bird’s eye view of customer happiness, or drill down to acute issues.
Source · reporting
Not sure what to ask
Not sure what to ask? Select from a pool of the most popular questions used by our customers for experience, product, and marketing insights.
Source · reporting
Though link surveys are by default anonymous, Link
Though link surveys are by default anonymous, Link surveys for CX enables you to track responses to people so you can apply customer segmentation to your reporting.
Source · reporting
Drive insights by drilling into how people who
Drive insights by drilling into how people who answer one question a certain way respond to another.
Source · reporting
Add response charts and key takeaways to a
Add response charts and key takeaways to a report that you can share with your colleagues via link.
Source · reporting
Analyze customer data from any location with Delighted
Analyze customer data from any location with Delighted for iOS and Android . View a mobile dashboard of historic survey data and real time customer responses on your smart device.
Source · reporting dashboard
PDF exports allow you to create reports from
PDF exports allow you to create reports from the dashboard and share them with people who may not be active users of Delighted.
Source · reporting dashboard
Analyze and report on the results immediately
Stay on top of feedback faster with real-time Dashboard reporting. Pull instant quantitative reports based on survey data and qualitative insights with verbatim feedback. Filter for customer details with customer segmentation via Properties.
Source · reporting real-time dashboard
The great thing about Delighted is that it
The great thing about Delighted is that it allows us to track our customers specifically.
Source · reporting
Make every experience count
Transform every interaction with customers, employees, and prospects into moments that matter. The Qualtrics Experience Management Platform turns feedback from multiple channels into clear, predictive insights and actionable recommendations.
Source · reporting
Administration (1)
Prices shown do not include sales tax
Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information. Need more responses or users?
Source · admin
Mobile (1)
Collect feedback on your iOS and Android apps
Collect feedback on your iOS and Android apps with beautifully designed native surveys that you can customize completely through the Delighted web app – no coding required.
Source · mobile
See Delighted pricing in detail
This page lists what Delighted does. For per-seat math, tier comparison, and the full hidden-fee list, see the Delighted pricing breakdown.
Closest alternatives
Other customer feedback surveys tools buyers shortlist when they evaluate Delighted.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Delighted include?
This page tracks 68 verified Delighted features across 8 categories, sourced from Delighted's official site.
Which tier do I need for Delighted?
Delighted's feature availability varies by plan. Compare the public Delighted tiers, calculator, and hidden fees on the Delighted pricing page.
How does Delighted compare on features to alternatives?
Buyers commonly compare Delighted against Retently, AskNicely, Nicereply. Each alternative's feature page is linked below where we cover it.