Nicereply features: tier-by-tier list (2026)
CSAT, CES and NPS survey platform for support teams priced by monthly responses and seats, with 20% annual discount.
Core capabilities (46)
Get a better idea of what works to
Get a better idea of what works to keep your customers satisfied. Use CSAT to gauge the performance of individuals and teams as well.
Source · core
Clean code, small assets and responsive design ensure
Clean code, small assets and responsive design ensure deliverability, fast-loading and high response rates.
Source · core
Find out who trusts in your brand and why
Find out who trusts in your brand and why. Use this knowledge to enhance your support.
Source · core
Measure the effort your customers have to exert
Measure the effort your customers have to exert when dealing with you. Use CES to find and remove friction points.
Source · core
Survey your customers automatically after you close a
Survey your customers automatically after you close a ticket, conversation or a deal.
Source · core
Ask customers for feedback at the bottom of every email
Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
Source · core
Want to use Nicereply survey in your own templates
Want to use Nicereply survey in your own templates? No problem, Nicereply surveys can be placed into any HTML supporting template.
Source · core
Get feedback about your brand and customer experience
Get feedback about your brand and customer experience at every customer touchpoint by using survey link URLs.
Source · core
We record your customers' answers as soon as
We record your customers' answers as soon as they click the survey. Even if they don’t finish it, you’ll still know how they felt.
Source · core
It doesn’t matter what device your customers use
It doesn’t matter what device your customers use. Our responsive surveys are designed to look great on any device.
Source · core
Tailor your surveys with themes, customized colors and
Tailor your surveys with themes, customized colors and logo to match your brand and customers without any programming knowledge.
Source · core
Get the most detailed answer out of your customers
Get the most detailed answer out of your customers. Give them the opportunity to express a wide variety of emotions.
Source · core
From customer support to product reviews
From customer support to product reviews. The 5-Point scale is easy to understand yet suitable for a large number of responses.
Source · core
Make your survey match your brand
Make your survey match your brand. Create a color theme that goes with your brand, or choose from predefined themes.
Source · core
Serve more regions with ease
Serve more regions with ease. You can translate all our surveys into any language of your choosing.
Source · core
Make your surveys more trustworthy, by being more
Make your surveys more trustworthy, by being more recognizable. Include your logo at the top of your surveys.
Source · core
Improve your response rates by asking the right question
Improve your response rates by asking the right question. Change the wording of your survey question to fit your customers.
Source · core
Prevent your customers from being over-surveyed
Prevent your customers from being over-surveyed. Choose how often your customers can receive automated survey emails.
Source · core
Nicereply will automatically tag your ticket with the
Nicereply will automatically tag your ticket with the feedback value for the respective ticket.
Source · core
See the feedback in context to the case
See the feedback in context to the case. Ticket backlink takes you back to the rated ticket, so you never lose context
Source · core
Follow up with satisfied or dissatisfied customers
Follow up with satisfied or dissatisfied customers. Set automation rules in your help desk account based on the feedback you receive.
Source · core automation
Import large number of customers at once from
Import large number of customers at once from a *.CSV file, or directly from within your help desk system.
Source · core
Unlike other solutions, Nicereply doesn’t create new tickets
Unlike other solutions, Nicereply doesn’t create new tickets to push feedback back to your help desk.
Source · core
There are no complicated plan tiers, or gating
There are no complicated plan tiers, or gating. You can use any integration with any Nicereply plan.
Source · core integrations
Recognize your best performers, train those who still
Recognize your best performers, train those who still need to improve. See and compare the performance of different agents, teams, and departments.
Source · core
Measure the performance of your automated emails
Measure the performance of your automated emails. You can see how many automated surveys were sent, opened and answered.
Source · core
Never miss a feedback
Never miss a feedback. Receive email notifications about new feedback ratings as soon as they arrive.
Source · core
Prepare for the seasonal workload
Prepare for the seasonal workload. Identify trends in CSAT, NPS and CES performance, as well as response volumes.
Source · core
Uncover what experience your customer had so far
Uncover what experience your customer had so far. In customers view you’ll find a list of all the customers who’ve given you feedback as well as overall stats of their satisfaction.
Source · core
You’ll never forget to deal with negative feedback again
You’ll never forget to deal with negative feedback again. Every negative rating is displayed on the issues screen until you resolve it.
Source · core
Make charts as detailed as you need them to be
Make charts as detailed as you need them to be. Choose, if you want to see data in increments of weeks, days, or hours.
Source · core
Compare your performance to that of other companies
Compare your performance to that of other companies. We display 10 best performing companies using Nicereply in our Happiness Stats .
Source · core
Sometimes you need to see your feedback no
Sometimes you need to see your feedback no matter where you are. Our rating feed is mobile-ready for those moments.
Source · core
Need to analyze your data further
Need to analyze your data further? Export them as a *.CSV file and import them to a software of your choice.
Source · core
No one likes reading through countless manuals, or
No one likes reading through countless manuals, or waiting weeks for service implementation.
Source · core
Setting up Nicereply is a matter of minutes
Setting up Nicereply is a matter of minutes. You can set it up yourself by following a step-by-step guide, or you can book a call with our product experts, who’ll set it up for you.
Source · core
Sometimes it’s great to get help
Sometimes it’s great to get help. Nicereply gives you a dedicated account manager responsible for your account, to whom you can call or write in case you have any questions or problems.
Source · core
We’ll help you set up your account on a Zoom call for free
We’ll help you set up your account on a Zoom call for free. No matter how big or small your team is.
Source · core
Need assistance fast, or just want to see
Need assistance fast, or just want to see what more can you do with Nicereply? We have a robust help center full of helpful articles and guides.
Source · core
Were you not satisfied with Nicereply
Were you not satisfied with Nicereply? We offer a full refund within 30 days of your first payment.
Source · core
Don't overpay for unanswered surveys
Don't overpay for unanswered surveys. With Nicereply you only pay for real results - survey responses.
Source · core
Scale up or down as you need
Scale up or down as you need. Changing your plan can be done within a few clicks.
Source · core
Is Nicereply no longer fitting your needs
Is Nicereply no longer fitting your needs? Are you not satisfied with our services?
Source · core
Make sure the right people within your organization
Make sure the right people within your organization have the right access to what you want them to see.
Source · core
Designate if your users are admins, or agents
Designate if your users are admins, or agents. Admins can access account settings as well as view the performance of all teams and agents.
Source · core
If you feel not every agent needs access
If you feel not every agent needs access to the Nicereply app, you can choose to designate them as agents without access.
Source · core
AI features (1)
Measure improvements, predict future trends and stay on
Measure improvements, predict future trends and stay on top of your customer experience with real-time CSAT, CES, and NPS feedback.
Source · ai real-time
Integrations (2)
Integrate Nicereply with your helpdesk system to enable
Integrate Nicereply with your helpdesk system to enable advanced features, such as triggering automated surveys and syncing data about customers, tickets, and agents. Nicereply works with the most popular systems.
Source · integrations
Using our Zapier integration, you can instantly send
Using our Zapier integration, you can instantly send received feedback to a dedicated Slack or Microsoft Teams channel to share with your team.
Source · integrations
Automation and workflows (1)
Set surveys to trigger only for specific teams or agents
Set surveys to trigger only for specific teams or agents. Choose the right time after resolution. You can survey immediately, after an hour, or the day after.
Source · automation
Collaboration (6)
Get real-time feedback on your website's user experience
Get real-time feedback on your website's user experience. Convert more customers by improving the usability of your websites & software.
Source · collab real-time
Let your customers share their satisfaction on social
Let your customers share their satisfaction on social media, or perform other desired actions.
Source · collab
See feedback from your customers, pushed to their
See feedback from your customers, pushed to their tickets in the form of a comment.
Source · collab
Customers often don’t share their names in feedback forms
Customers often don’t share their names in feedback forms. Nicereply will automatically add customer names based on the ticket ID.
Source · collab
See your ratings with comments in real-time
See your ratings with comments in real-time. All your feedback appears here listed chronologically, featuring details about the rated agent, customer and ticket.
Source · collab real-time
Mistakes happen and sometimes your customers will give
Mistakes happen and sometimes your customers will give you a rating of 1 despite saying how great you were in the comment.
Source · collab
Security and compliance (1)
Nicereply is fully GDPR compliant
Nicereply is fully GDPR compliant. If you choose to cancel your account, we anonymize all the data after 3 months of inactivity.
Source · security
Administration (1)
Save money with a yearly billing plan, or
Save money with a yearly billing plan, or use the monthly plan for better monthly cash flow.
Source · admin
See Nicereply pricing in detail
This page lists what Nicereply does. For per-seat math, tier comparison, and the full hidden-fee list, see the Nicereply pricing breakdown.
Closest alternatives
Other customer feedback surveys tools buyers shortlist when they evaluate Nicereply.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Nicereply include?
This page tracks 58 verified Nicereply features across 7 categories, sourced from Nicereply's official site.
Which tier do I need for Nicereply?
Nicereply's feature availability varies by plan. Compare the public Nicereply tiers, calculator, and hidden fees on the Nicereply pricing page.
How does Nicereply compare on features to alternatives?
Buyers commonly compare Nicereply against Delighted, Retently, AskNicely. Each alternative's feature page is linked below where we cover it.