Comm100 features: tier-by-tier list (2026)
Per-agent live chat with public Startup and Plus rates; everything AI, ticketing, or voice routes through sales.
Core capabilities (9)
Chat button and window styles
Comm100 offers three chat button styles – adaptive, image, and text link – so you can ensure it fits your brand, website style, and attracts visitor attention.
Source · core
Offline message window
Choose what information you want collected in your offline message window, and specify which email addresses offline messages are sent to.
Source · core
Proactive chat invitation styles
With Comm100’s custom live chat, you can manually invite target visitors to chat with you, or set up rules to automatically send chat invitations.
Source · core
Pre-chat survey
Set up a pre-chat survey to collect information about the visitor and their query before chatting for more helpful and efficient support.
Source · core
Auto-translation
Comm100’s built-in auto translation lets you speak with visitors in their language, helping you meet the needs of international visitors and expand your reach.
Source · core
Dynamic design
You can dynamically change your live chat designs for different customer segments or websites.
Source · core
Comm100 offers unparalleled live chat customization
Comm100 offers unparalleled live chat customization. With hundreds of live chat settings for UI, design, routing, and integrations you can craft a highly personalized live chat experience tailored to your goals, team and customer needs.
Source · core integrations
The decision to choose Comm100 Live Chat was
The decision to choose Comm100 Live Chat was straightforward in the end. The software’s ease of use really stood out to us – we can create our own chat buttons, window design, and pop-ups, all in an instant without any coding or programming knowledge.
Source · core
The company provides a suite of business communication
The company provides a suite of business communication tools, from customer service to marketing .
Source · core
AI features (5)
Chats & Tickets
This AI Agent report shows a range of metrics to understand the use and performance of your AI Agent conversations. The report can be viewed at account or channel level, and be filtered by time, site, or bot.
Source · ai
AI Agent Answers
This AI Agent report gives you insight into the effectiveness of your bot’s answers and the comprehensiveness of your intent library. This is essential within any AI Agent analytics dashboard.
Source · ai dashboard
AI Agent rating
Learn what your customers think about their experience with your bot with Comm100’s rating AI Agent reporting. Visitors can rate the bot conversation on a scale from 1 to 5.
Source · ai
Measure and improve the performance of your Comm100
Measure and improve the performance of your Comm100 AI Agent with our powerful and easy-to-use AI Agent analytics dashboard .
Source · ai dashboard
The reporting system within Comm100 is great
The reporting system within Comm100 is great. I can easily get in, find out the data I need and keep track on the team’s performance. I look at chat conversion rate, what pages they’re chatting with us on, opportunities, and so much more.
Source · ai
Reporting and analytics (2)
Post-chat survey
Post-chat surveys are essential live chat customization tools. Gain insights into your team’s performance by inviting visitors to complete a survey after chatting.
Source · reporting
Products and services
[ edit ] The company provides a suite of business communication tools, from customer service to marketing . [ 5 ] The two most popular products are: Comm100 Live Chat : live support software [ 6 ] that allows users to track and chat with their
Source · reporting
See Comm100 pricing in detail
This page lists what Comm100 does. For per-seat math, tier comparison, and the full hidden-fee list, see the Comm100 pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate Comm100.
Sources
- https://www.comm100.com/features
- https://www.comm100.com/platform
- https://en.wikipedia.org/wiki/Comm100
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Comm100 include?
This page tracks 16 verified Comm100 features across 3 categories, sourced from Comm100's official site and Wikipedia.
Which tier do I need for Comm100?
Comm100's feature availability varies by plan. Compare the public Comm100 tiers, calculator, and hidden fees on the Comm100 pricing page.
How does Comm100 compare on features to alternatives?
Buyers commonly compare Comm100 against LiveChat, LiveHelpNow, Tidio. Each alternative's feature page is linked below where we cover it.