Bitrix24 vs Zendesk Sell pricing: which is cheaper for your team?
Zendesk Sell's cheapest paid tier (Support Team) lists at $19/agent/month, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Bitrix24 pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Free | $0 | $0 | account/month | Unlimited users, basic CRM and collaboration. |
| Basic | $49 | $49 | account/month | 5 users included, sales tools, telephony. |
| Standard | $99 | $99 | account/month | 50 users included, full CRM and marketing. |
| Professional | $199 | $199 | account/month | 100 users included, sales intelligence, automation. |
| Enterprise | $399 | $399 | account/month | 250+ users, scales to 10,000 with tiered pricing. |
Zendesk Sell pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Support Team | $22 | $19 | agent/month | Basic ticketing and Sell-like CRM functions. |
| Suite Team | $63 | $55 | agent/month | Adds messaging, voice, and integrations. |
| Suite Professional | $132 | $115 | agent/month | Skills routing, advanced workflows, SLAs. |
| Suite Enterprise | $195 | $169 | agent/month | Custom roles, sandbox, advanced security. |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Bitrix24 | Zendesk Sell |
|---|---|---|
| Billing model | account/month | agent/month |
| Pricing model | Flat per-account pricing with user caps | Per-agent tiered CRM, annual-billed |
| Cheapest paid tier | Basic at $49/account/month | Support Team at $19/agent/month |
| Mid-tier benchmark | Professional at $199/account/month | Suite Professional at $115/agent/month |
| Total paid tiers published | 4 | 4 |
| Last verified | 2026-05-17 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | Zendesk Sell Support Team |
| Most pricing tiers (room to grow) | Bitrix24 (4 tiers) |
| Predictable per-seat billing | Neither (both flat/usage) |
| Most recently verified pricing | Bitrix24 |
Choose Bitrix24 when
- Flat-rate, not per-seat, which is rare and can be a bargain at higher user counts.
- Entry tier (Basic) at $49/account/month is your budget ceiling.
- Enterprise scales from $399 at 250 users up to roughly $7,999/month at 10,000 users on a published tier ladder.
Choose Zendesk Sell when
- Per-agent Sell CRM packaged with the Zendesk Suite.
- Entry tier (Support Team) at $19/agent/month is your budget ceiling.
- Suite Enterprise is published; larger Zendesk Talk and AI commitments negotiated directly with rep for committed-spend discounts.
Switching considerations
Watch the hidden fees on both sides. Bitrix24: Telephony and marketplace apps locked to paid plans. Zendesk Sell: Copilot AI add-on is €50/agent/month on top of license. Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Bitrix24 or Zendesk Sell?
At entry tier and 10 seats on annual billing: Bitrix24 Basic comes to $49/mo; Zendesk Sell Support Team comes to $190/mo. Zendesk Sell is the cheaper entry-tier choice at this team size.
Does Bitrix24 have more pricing tiers than Zendesk Sell?
Both publish 4 paid tiers. The mid-tier benchmark is Professional for Bitrix24 and Suite Professional for Zendesk Sell.
Which pricing was verified more recently?
Bitrix24's pricing was last verified 2026-05-17; Zendesk Sell's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.