Gorgias features: tier-by-tier list (2026)
Ecommerce helpdesk priced by ticket allowance instead of seats. AI Agent resolutions and ticket overages are the big variable.
Core capabilities (5)
We help you get to 50% in 50 days
Today Connect your channels Connect your channels, migrate your data, and get your team up and running with implementation resources that guide the way.
Source · core
Built into Shopify’s DNA
Shopify-invested. Orders, customers, and store data live inside Gorgias natively. One click to install. Zero data syncing. Platform stability Zero downtime during peak season. Handles high volumes and holiday surges without dropping a single conversation.
Source · core
Your all-in-one tool to manage every support interaction
Explore your new toolbox of automations, integrations, and reports to elevate your customer experience and empower your team.
Source · core automation integrations
Rated & trusted by the best in the business
4.6 G2 4.3 Shopify App Store 4.1 Trustpilot "We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools.
Source · core
Gorgias Press is a US-based independent academic publisher
Gorgias Press is a US-based independent academic publisher specializing in the history and religion of the Middle East and the larger pre-modern world.
Source · core
AI features (5)
Our customers say it best
Every conversation is a revenue opportunity. Here's the proof. 19.2x ROI on AI-driven sales interactions 56% automation rate in <2 months 10% reduction in total cost of ownership $500M+ revenue driven through conversations 17,000+ ecommerce brands powered
Source · ai automation
AI Agent + Helpdesk, built as one
Most brands bolt third-party AI onto a generic helpdesk. Gorgias unifies AI and the inbox in a single platform, so agents and automation share context, resulting in faster, more accurate responses.
Source · ai automation
OpenAI Partner
Built on a direct OpenAI partnership. Deeper model access. AI fine-tuned for product recommendations, order management, and brand voice.
Source · ai
Gorgias Helpdesk
The #1 AI-powered helpdesk for ecommerce Empower your team to offer fast, omnichannel support and turn shoppers into loyal customers.
Source · ai
Check out other products of Gorgias Support Suite
AI Agent Help customers browse, buy, and get support Learn more -> Gorgias Voice Resolve 60% of support inquiries and increase team efficiency. Learn more -> Gorgias SMS Meet customers where they’re most reachable.
Source · ai
Reporting and analytics (1)
See Gorgias Helpdesk in action
Centralize channels Handle tickets Leverage 3rd party data Track support performance
Source · reporting
See Gorgias pricing in detail
This page lists what Gorgias does. For per-seat math, tier comparison, and the full hidden-fee list, see the Gorgias pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate Gorgias.
Sources
- https://www.gorgias.com/features
- https://www.gorgias.com/product
- https://www.gorgias.com/platform
- https://en.wikipedia.org/wiki/Gorgias_Press
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Gorgias include?
This page tracks 11 verified Gorgias features across 3 categories, sourced from Gorgias's official site and Wikipedia.
Which tier do I need for Gorgias?
Gorgias's feature availability varies by plan. Compare the public Gorgias tiers, calculator, and hidden fees on the Gorgias pricing page.
How does Gorgias compare on features to alternatives?
Buyers commonly compare Gorgias against Zendesk, Help Scout, Freshdesk. Each alternative's feature page is linked below where we cover it.