Vivantio features: tier-by-tier list (2026)
B2B service desk priced per agent. Single platform tier listed publicly; large fleets get volume discounts up to 40%.
Core capabilities (13)
Comprehensive Feature List
Vivantio brings enterprise functionality to every team. Access all features in a single, comprehensive package…with a sensible price tag.
Source · core
Popular Integrations
Vivantio integrates with the most used tools for service providers , so your entire ecosystem can be securely connected and referenceable. Our extensive integration platforms offer an array of connectivity possibilities with over 600 built-in integrations.
Source · core integrations
Feature Inclusive
Every feature is available out of the box. Just switch on the ones you need as you need them.
Source · core
User Inclusive
Give your teams control over their service platform. Set up integrations, workflows, automation rules, and personalized workspaces without ever writing a line of code or having to rely on expensive consultants.
Source · core automation integrations
Budget Friendly
Don’t be denied the functionality you need by endless upsells and bloated price books. Vivantio offers concurrent licenses for occasional users, access to every feature, and your choice of data centers at no extra cost.
Source · core
Let a solutions consultant guide you through a
Let a solutions consultant guide you through a demonstration on how Vivantio helps scale service operations and raise client satisfaction.
Source · core
Powerful & flexible, without the bloat
All the depth you expect from an enterprise platform, without all the complexity.
Source · core
Connected by Design
Integrate Vivantio with the tools you already use to create a unified service experience, reducing silos, improving flow, and keeping data in sync across the business.
Source · core
Get Answers Fast – Right Where Work Happens
Surface trusted answers from your existing knowledge and service history to resolve questions quickly, reduce unnecessary tickets, and capture context when work needs to be escalated.
Source · core
Add Context and Clarity to Every Request
Automatically summarise, detect sentiment, and suggest responses so teams communicate consistently, resolve faster, and reduce escalation risk—while staying fully in control.
Source · core
Get results that count
See what service efficiency can do for your service team and customers. 0 % Reduction in call volume Dramatic time savings after implementing Vivantio’s advanced self-service portal for customers. 0 x Increase in capacity 4,000-employee auto retailer grew from
Source · core
Service Management that scales with you
Break free from tools that hold you back. Vivantio unifies customer support and service delivery across teams, so you can grow without limits.
Source · core
Survey ratings increased from 3 to 4.7 stars
Survey ratings increased from 3 to 4.7 stars (out of 5) after optimizing service operations.
Source · core
AI features (2)
Practical AI, Built In
Vivantio’s AI supports teams across every service delivery function – from helping users find answers, to assisting agents in the moment, to turning service data into actionable insight.
Source · ai
Real AI. Real results
Assist in the moment, enrich every request, and evolve performance over time. AI Assist AI Enrich AI Evolve
Source · ai
Reporting and analytics (1)
Turn Service Data Into Continuous Improvement
Transform service activity into trends, insights, and recommendations that help leaders prioritise what matters, improve outcomes over time, and strengthen operational maturity.
Source · reporting
Security and compliance (1)
Flexible by Design
Adapt workflows, forms, fields, permissions and processes to fit your organization, without code or fragile customizations. Vivantio gives you the freedom to evolve service as your needs change.
Source · security automation permissions
See Vivantio pricing in detail
This page lists what Vivantio does. For per-seat math, tier comparison, and the full hidden-fee list, see the Vivantio pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate Vivantio.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Vivantio include?
This page tracks 17 verified Vivantio features across 4 categories, sourced from Vivantio's official site.
Which tier do I need for Vivantio?
Vivantio's feature availability varies by plan. Compare the public Vivantio tiers, calculator, and hidden fees on the Vivantio pricing page.
How does Vivantio compare on features to alternatives?
Buyers commonly compare Vivantio against Jira Service Management, ServiceNow, Freshservice. Each alternative's feature page is linked below where we cover it.