Retently

Retently pricing: tiers, seat costs, and hidden fees

Short answer

NPS, CSAT and CES survey platform with monthly volume tiers, included seats and a 10% annual discount.

Last verified: 2026-05-17 Model: month Official pricing

Public pricing tiers

TierMonthlyAnnual monthly equivalentNotes

Ecommerce Basic $49 month $44 month 1,000 surveys/month, 1 seat, 10 campaigns

Ecommerce Pro $299 month $269 month 20,000 surveys/month, 10 seats, live chat support

Retently cost calculator

For 10 seats on Ecommerce Basic, current public pricing implies $44 per month when annual pricing is available, or $49 month-to-month.

Sample stack cost at named team sizes

Retently monthly cost projection by team size, based on public per-seat pricing.
Tier	10 seats / month	25 seats / month	50 seats / month
Ecommerce Basic	$44	$44	$44
Ecommerce Pro	$269	$269	$269

Math: per-seat tiers multiplied by seat count. Flat-fee tiers stay constant. Does not include add-ons, support tiers, implementation, or usage overages.

Hidden fees and quote risks

Annual billing required for Enterprise quote
Upgrades and downgrades take effect at next cycle

Enterprise notes

Enterprise tier is custom-quoted with unlimited surveys, custom seats and dedicated onboarding.

Closest alternatives

DelightedAskNicelyNicereplySurvicate

Sources

Retently pricing page

Pricing changes frequently. Confirm directly with the vendor before purchase.

Frequently asked questions

How much does Retently cost?

Retently pricing depends on its Monthly survey-volume tiers. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.

What is the main hidden fee risk for Retently?

Annual billing required for Enterprise quote

Which Retently alternatives should buyers compare?

Delighted, AskNicely, Nicereply, Survicate are the closest alternatives most procurement teams compare against Retently.