PagerDuty features: tier-by-tier list (2026)
PagerDuty pricing is user-based, but automation, AIOps, stakeholder users, and enterprise incident workflows influence the real package.
Core capabilities (10)
More than just incident response
While we're known for on-call management and incident response, PagerDuty does much more including providing visibility into the business impact of an incident, and supporting an integrated, coordinated business response while keeping stakeholders informed in
Source · core
Engage the right experts and teams
Dynamically automate work across teams of experts that can rapidly drive critical issues to resolution. Drive coordinated business response with stakeholders in real time through proactive notifications and status dashboards.
Source · core dashboard
Learn and automate
Use PagerDuty's unique combination of human and machine data, along with integrated automation, to enhance your team's performance.
Source · core automation
Close the loop with Customer Support teams
When customer support teams are chasing down answers across systems, customers aren't having a great experience.
Source · core
Incident Management
Improve reliability with on-call management and automated incident response Incident Management
Source · core
Runbook Automation Self-Hosted
Operate at machine speed with orchestrated automation of business and IT processes Runbook Automation Self-Hosted
Source · core automation
Customer Service Ops
Engage customer service and functional teams to drive operational excellence Customer Service Ops
Source · core
Fits the way you work and with the tools you love
Over 700 integrations to let you work the way you want. Connect quickly and seamlessly with the monitoring, ticketing, and chat tools you already use. You'll be ready to respond the way you want to, when you need to. Prefer to work from your mobile device?
Source · core integrations
PagerDuty, Inc. is an American cloud computing company
PagerDuty, Inc. is an American cloud computing company specializing in a SaaS incident management platform for IT operations departments.
Source · core
PagerDuty is headquartered in San Francisco with offices
PagerDuty is headquartered in San Francisco with offices in Toronto , Atlanta , London , Lisbon , Tokyo , and Sydney . Its platform is designed to alert clients to disruptions and outages.
Source · core
AI features (2)
Proactively manage your digital operations
PagerDuty helps you proactively manage your digital operations by collecting data signals from anywhere, interpreting those signals using machine learning, automatically engaging the right people, and accelerating resolution and learning.
Source · ai
Proven in the enterprise
Enterprise Class Reliability and Security Data & Machine Learning Engine Open API and 700+ Integration Ecosystem
Source · ai api integrations
Reporting and analytics (1)
Harness the signal from your digital data
No app is an island. PagerDuty integrates with any tool in your ecosystem, aggregating and transforming data into real-time insight and action.
Source · reporting real-time
See PagerDuty pricing in detail
This page lists what PagerDuty does. For per-seat math, tier comparison, and the full hidden-fee list, see the PagerDuty pricing breakdown.
Closest alternatives
Other incident management tools buyers shortlist when they evaluate PagerDuty.
Sources
- https://www.pagerduty.com/features
- https://www.pagerduty.com/platform
- https://en.wikipedia.org/wiki/PagerDuty
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does PagerDuty include?
This page tracks 13 verified PagerDuty features across 3 categories, sourced from PagerDuty's official site and Wikipedia.
Which tier do I need for PagerDuty?
PagerDuty's feature availability varies by plan. Compare the public PagerDuty tiers, calculator, and hidden fees on the PagerDuty pricing page.
How does PagerDuty compare on features to alternatives?
Buyers commonly compare PagerDuty against Opsgenie, Better Stack, Incident.io. Each alternative's feature page is linked below where we cover it.