Lookback features: tier-by-tier list (2026)
User research recording platform sold as annual commitments with included sessions and per-package overage pricing for extra sessions and participants.
Core capabilities (23)
Get aligned before you start
Turn discussions into focused research questions with Stakeholder Interviews. Capture what stakeholders actually care about so your findings land with impact.
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Recruit your way
Invite your own participants with a link, or recruit from our participant pool powered by User Interviews . Define your ideal candidates with criteria and screener questions, with automated scheduling handling the rest.
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Run sessions without distraction
Stay fully present with participants while stakeholders observe invisibly. Behind-the-glass viewing, private chat, and live streaming—zero disruption to the conversation.
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Get 5 sessions for free, 60 days of
Get 5 sessions for free, 60 days of access, and all core features (except exports). Recruit feature available upon request.
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** Minimum purchase of 10 participants required to
** Minimum purchase of 10 participants required to access the discounted rate. Pay-as-you-go pricing is $49 per participant for all paid plans.
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A session refers to one recorded interaction with
A session refers to one recorded interaction with a participant, whether it’s moderated or unmoderated. In general, one recording with one participant counts as one session.
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Previewing or testing your setup doesn’t count toward
Previewing or testing your setup doesn’t count toward your session limit. The system is designed to be generous about not counting restarts and very short recordings, so you will find that some brief or interrupted sessions don’t end up reducing your session b
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Sessions expire when your trial ends or when
Sessions expire when your trial ends or when your contract term concludes. If you ever feel a session was counted by mistake (for example, if it was interrupted or too short to be usable), just let us know, we’ll gladly credit additional sessions to your accou
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Moderated sessions enable you to engage with participants
Moderated sessions enable you to engage with participants live, observe behaviors in real time, and ask follow-up questions as needed. They’re well suited for interviews, discovery, and usability studies.
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Moderated studies are valuable when you need to
Moderated studies are valuable when you need to explore motivations, validate concepts in depth, or uncover nuanced usability issues.
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Our participant panel is powered by User Interviews
Our participant panel is powered by User Interviews, giving you access to a large, diverse pool of vetted participants across both consumer and professional segments.
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Whether you’re running quick usability tests or in-depth
Whether you’re running quick usability tests or in-depth interviews with specialized professionals, you can scale your research confidently and efficiently.
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Additional sessions and panel participants can be purchased
Additional sessions and panel participants can be purchased on any paid plan. You can find the full breakdown in the pricing table above. There is always a minimum purchase of 10 sessions/participants.
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All plans, including the free trial, provide access
All plans, including the free trial, provide access to Lookback’s core research toolkit: • Run all available moderated and unmoderated research methods • Conduct stakeholder interviews and set research goals • Review and annotate recordings in the integrated v
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Collaborators are team members with full access to
Collaborators are team members with full access to conduct (moderate) research, view all sessions, generate highlights, and manage projects. They can create studies end-to-end.
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Observers (available on Enterprise Plan only) are a
Observers (available on Enterprise Plan only) are a dedicated logged in guest account type designed for stakeholders who only need visibility into sessions.
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When you upgrade, you’ll enter your payment details
When you upgrade, you’ll enter your payment details and pay upfront for your selected plan. There are no hidden fees.
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No, Lookback only offers plans with annual commitments
No, Lookback only offers plans with annual commitments. However, many of our customers use the Freelance plan as a “project by project” solution that in essence works as a flexible and affordable solution for less continuous research needs.
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We support invoicing and purchase orders on the
We support invoicing and purchase orders on the Enterprise plan. If you’re interested, please contact [email protected]
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We will provide your team all the information
We will provide your team all the information needed to determine if Lookback meets your security requirements.
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You’ll have access to all of Lookback’s great
You’ll have access to all of Lookback’s great features with the exception of exporting sessions and launching Recruit Rounds.
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The trial includes up to 5 sessions
The trial includes up to 5 sessions. If you reach that limit, you’ll need to upgrade to a paid plan to continue conducting sessions.
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Yes, if you’d like more time to complete
Yes, if you’d like more time to complete your evaluation, just reach out to our team.
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AI features (2)
Uncover patterns with AI
Query all your sessions instantly with AI-powered Discover. Pull quotes, search for key moments, and find patterns across research rounds—without rewatching hours of footage.
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With AI assistance to supercharge your research ⚡
Automate the tedious work without sacrificing depth or control. Discover AI search Ask Discover to find quotes, surface themes, or identify patterns—across all your sessions at once.
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Automation and workflows (2)
The trial runs for 60 days and includes
The trial runs for 60 days and includes up to 5 sessions (moderated or unmoderated), so you can evaluate Lookback in your workflow. When your trial ends, access to your sessions will pause until you activate a subscription.
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No, participant recruitment isn’t available during the free
No, participant recruitment isn’t available during the free trial. However, you can still invite and schedule your own participants at no cost. You can also play around with the Recruit features and explore panel criteria and screeners.
Source · automation
Reporting and analytics (2)
Share insights with ease
Turn sessions into shareable stories. Create highlight reels in seconds, share timestamped moments, or tag teammates for input, all in a few clicks.
Source · reporting
If you cancel your subscription, you won’t be
If you cancel your subscription, you won’t be able to access your sessions from the dashboard without a valid plan. We retain recordings for 90 days if you’ve been on a paid plan, and 30 days if you’ve only used a trial.
Source · reporting dashboard
See Lookback pricing in detail
This page lists what Lookback does. For per-seat math, tier comparison, and the full hidden-fee list, see the Lookback pricing breakdown.
Closest alternatives
Other user research tools buyers shortlist when they evaluate Lookback.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Lookback include?
This page tracks 29 verified Lookback features across 4 categories, sourced from Lookback's official site.
Which tier do I need for Lookback?
Lookback's feature availability varies by plan. Compare the public Lookback tiers, calculator, and hidden fees on the Lookback pricing page.
How does Lookback compare on features to alternatives?
Buyers commonly compare Lookback against Dovetail, Sprig, Lyssna. Each alternative's feature page is linked below where we cover it.