True cost · CRM software
Kommo true cost: the 36-month total
Kommo costs $5,400 over 36 months on Base at 10 users, billed annually, before 4 cost lines that sit outside the plan price.
What Kommo costs over 36 months
Every figure below is Kommo's own published rate, annualised and multiplied out over 36 months at 10 users. Where Kommo publishes no rate, the row says so instead of guessing.
The same plan at four team sizes
Kommo charges per user, so the 36-month figure scales linearly with headcount. These are Base totals, on annual billing, with no fees added.
Renewal sensitivity: three scenarios, not a forecast
Nobody knows what Kommo charges in 2029. The table below is arithmetic on a rate you choose, not a prediction: it compounds the year-one total forward at 0%, 5% and 10% so you can see how much of the 36-month figure is exposed to a renewal you have not negotiated yet.
Scenario arithmetic on Kommo's own published year-one figure. Uplift rates are illustrative inputs, not observed or predicted rates.
What sits outside the Kommo list price
4 lines, sorted by when in the contract lifecycle they land. Lines marked as derived are arithmetic on Kommo's own tier table rather than vendor prose.
Each line, what triggers it, and how to avoid it
Minimum spend or platform fee
Stated on the pricing page: 6-month minimum subscription period (no monthly billing).
What triggers it. Triggered by being smaller than Kommo prices for. It is why the 10 users basis above can understate the real entry cost for a small team.
How to avoid it. Negotiate a ramp. Vendors will often phase a minimum across year one rather than lose a growing account on day-one affordability.
Seat expansion
Stated on the pricing page: All users must be on the same pricing tier.
What triggers it. Fires when the team grows or splits into differently-priced groups. Mixed entitlements are how a single-rate assumption stops describing your invoice.
How to avoid it. Audit entitlements quarterly. On a three-year term, seats assigned to people who left are the most reliably wasted money in the whole messaging crm budget.
Tax, FX and payment processing
Stated on the pricing page: USD-only billing; credit cards and PayPal accepted.
What triggers it. Triggered by where you buy from and how you pay. Kommo's published per-user crm with 6-month minimum sets the list rate; jurisdiction and payment rail set what sits on top of it.
How to avoid it. You cannot avoid tax, but you can stop it surprising you: get the quote grossed up before it goes into the $5,400 business case. Where card fees apply, ask Kommo for invoice-and-bank-transfer terms instead.
Feature gated to a higher tier
Derived from the published tiers: Moving from Base to Pro costs a further $10,800 over 36 months at 10 users, which is 3.0x the entry total.
What triggers it. A gate rather than a fee. It costs nothing until the day it costs a full tier upgrade, and it invalidates the $5,400 figure above the moment it does.
How to avoid it. Test the gated feature during evaluation rather than trusting the comparison table. Capability names travel further than capabilities do.
How that compares across crm software
The median crm software tool we track charges $19 a month at its cheapest paid tier. Re-expressed on the same basis as the figure above, 10 users for 36 months, that median works out at $6,840.
Kommo lands $1,440 below that figure, 21.1%, measured across 25 tracked tools. A gap either way is a question, not a verdict: cheaper often means fewer included seats or a thinner support tier, and the fee lines below are where that difference usually reappears.
What changes at enterprise scale
Everything above prices the self-serve ladder. Enterprise sits off that ladder, which means the $5,400 figure is a floor for a large deployment rather than an estimate of one.
Enterprise is custom-quoted; large deployments negotiate via sales with tailored AI agent limits and integrations.
Frequently asked questions
How much does Kommo cost over three years?
$5,400 on Base at 10 users, billed annually, which is $150 a month held flat for 36 months. That figure covers the subscription only.
Does paying Kommo annually save money?
Kommo publishes the same effective rate either way on Base, so there is no prepay discount to capture. Keep the monthly option unless the vendor offers something for the commitment.
What does Kommo charge for outside the plan price?
4 lines: minimum spend or platform fee, seat expansion, tax, fx and payment processing, feature gated to a higher tier. Each one is broken down above with what triggers it and how to avoid it.
Could Kommo cost more at renewal?
Possibly, and nothing on this page predicts it. If the rate held flat the three-year total would be $5,400; at a hypothetical 10% a year it would be $5,958. Cap the uplift in the contract and the question stops mattering.
What does Kommo cost for a team of 25?
$13,500 over 36 months on Base, billed annually. Kommo charges per user, so that scales directly with headcount.
Price Kommo on your own numbers
This page holds the term axis. The pricing breakdown holds the seat axis: every tier, the per-seat calculator, and the same fee list against the monthly figure.
Sources and method
- List rates and fee disclosures: Kommo official pricing page, verified 17 May 2026.
- 36-month totals: the published annual-equivalent rate multiplied by 36, at 10 users. No inflation, no discount, no fee estimates included.
- Renewal rows: scenario arithmetic on rates stated in the table. They are inputs, not observations.
- Category median: the cheapest paid monthly tier of every tool we track in the same category, re-expressed over 36 months.