True cost · CRM software
Close true cost: the 36-month total
Close costs $3,240 over 36 months on Solo at 10 seats, billed annually, before 7 cost lines that sit outside the plan price.
What Close costs over 36 months
Every figure below is Close's own published rate, annualised and multiplied out over 36 months at 10 seats. Where Close publishes no rate, the row says so instead of guessing.
Billing Close monthly instead of annually costs $190 a month rather than $90, a difference of $3,600 across the 36 months. That is the single largest lever on this page that costs nothing to pull.
The same plan at four team sizes
Close charges per seat, so the 36-month figure scales linearly with headcount. These are Solo totals, on annual billing, with no fees added.
Renewal sensitivity: three scenarios, not a forecast
Nobody knows what Close charges in 2029. The table below is arithmetic on a rate you choose, not a prediction: it compounds the year-one total forward at 0%, 5% and 10% so you can see how much of the 36-month figure is exposed to a renewal you have not negotiated yet.
One of these rows is measured rather than assumed. The last Close list-price move we recorded was a cut of 28.57% on Essentials, dated 18 July 2026. The bottom row replays that same rate across three years so you can see what a repeat would do.
Scenario arithmetic on Close's own published year-one figure. Uplift rates are illustrative inputs, not observed or predicted rates.
What sits outside the Close list price
7 lines, sorted by when in the contract lifecycle they land. Lines marked as derived are arithmetic on Close's own tier table rather than vendor prose.
Each line, what triggers it, and how to avoid it
Usage and overage
Stated on the pricing page: Premium phone numbers are $19/month per line plus usage.
What triggers it. Usage, not people, drives this. That makes it the least predictable component of a three-year Close commitment and the one most worth instrumenting early.
How to avoid it. Negotiate committed-volume pricing if consumption is predictable at all. Over 36 months, a pre-committed rate beats list overage by a wide margin.
Usage and overage
Stated on the pricing page: AI Call Assistant is $50/month plus $0.02 per minute.
What triggers it. Fires when consumption crosses the included limit. This is the line that decouples your Close bill from your headcount, and it can grow while your team does not.
How to avoid it. Instrument your real consumption during the trial and size the plan to the ninetieth-percentile month, not the average one. Overages priced at list are always worse than the tier that would have included them.
Usage and overage
Stated on the pricing page: Extra organizations cost $50/month each beyond the included one.
What triggers it. Fires when consumption crosses the included limit. This is the line that decouples your Close bill from your headcount, and it can grow while your team does not.
How to avoid it. Instrument your real consumption during the trial and size the plan to the ninetieth-percentile month, not the average one. Overages priced at list are always worse than the tier that would have included them.
Usage and overage
Stated on the pricing page: Calling, SMS, and AI Enrich billed per use.
What triggers it. Triggered by volume, which nobody forecasts well. The Solo plan includes an allowance; everything past it is priced separately and does not appear anywhere in the $3,240 subscription total.
How to avoid it. Ask Close for hard caps or alerting rather than silent overage billing. A limit that stops work is recoverable; an invoice you did not authorise is not.
Contract and commitment terms
Derived from the published tiers: Close Solo is $190 a month billed monthly against $90 on annual commitment, a $3,600 difference over 36 months at 10 seats.
What triggers it. Fires when you choose term over flexibility. It is the trade the $3,240 figure quietly assumes: cash and commitment now, in exchange for the lower rate.
How to avoid it. Read the auto-renewal and notice terms before the discount. A good rate on a contract you cannot leave is a worse deal than a fair rate on one you can.
Feature gated to a higher tier
Derived from the published tiers: Moving from Solo to Scale costs a further $46,800 over 36 months at 10 seats, which is 15.4x the entry total.
What triggers it. Triggered by needing one feature, not by growing. This is the mechanism that moves teams off Solo: a single requirement that only exists further up the ladder, at a rate that applies to every unit you buy.
How to avoid it. Test the gated feature during evaluation rather than trusting the comparison table. Capability names travel further than capabilities do.
Seat expansion
Derived from the published tiers: Five more seats on Solo add $1,620 across 36 months, on top of the $3,240 above.
What triggers it. Fires when the team grows or splits into differently-priced groups. Mixed entitlements are how a single-rate assumption stops describing your invoice.
How to avoid it. Audit entitlements quarterly. On a three-year term, seats assigned to people who left are the most reliably wasted money in the whole sales crm budget.
How that compares across crm software
The median crm software tool we track charges $19 a month at its cheapest paid tier. Re-expressed on the same basis as the figure above, 10 seats for 36 months, that median works out at $6,840.
Close lands $3,600 below that figure, 52.6%, measured across 25 tracked tools. A gap either way is a question, not a verdict: cheaper often means fewer included seats or a thinner support tier, and the fee lines below are where that difference usually reappears.
What changes at enterprise scale
Everything above prices the self-serve ladder. Enterprise sits off that ladder, which means the $3,240 figure is a floor for a large deployment rather than an estimate of one.
No published enterprise tier; 10+ seat teams get custom quotes off the Scale plan rather than a separate SKU.
Frequently asked questions
How much does Close cost over three years?
$3,240 on Solo at 10 seats, billed annually, which is $90 a month held flat for 36 months. That figure covers the subscription only.
Does paying Close annually save money?
Yes. Monthly billing costs $190 a month against $90 on annual commitment, a difference of $3,600 over 36 months at 10 seats.
What does Close charge for outside the plan price?
7 lines: usage and overage, usage and overage, usage and overage, usage and overage and 3 more. Each one is broken down above with what triggers it and how to avoid it.
Could Close cost more at renewal?
Possibly, and nothing on this page predicts it. If the rate held flat the three-year total would be $3,240; at a hypothetical 10% a year it would be $3,574.80. Cap the uplift in the contract and the question stops mattering.
What does Close cost for a team of 25?
$8,100 over 36 months on Solo, billed annually. Close charges per seat, so that scales directly with headcount.
Price Close on your own numbers
This page holds the term axis. The pricing breakdown holds the seat axis: every tier, the per-seat calculator, and the same fee list against the monthly figure.
Sources and method
- List rates and fee disclosures: Close official pricing page, verified 17 May 2026.
- 36-month totals: the published annual-equivalent rate multiplied by 36, at 10 seats. No inflation, no discount, no fee estimates included.
- Renewal rows: scenario arithmetic on rates stated in the table. They are inputs, not observations, except the row explicitly labelled as observed.
- Category median: the cheapest paid monthly tier of every tool we track in the same category, re-expressed over 36 months.