CallHippo features: tier-by-tier list (2026)
Multi-product calling stack with $18 to $42 user pricing; Parallel Dialer and AI Voice Agent push real ARPU well above the entry tier.
Core capabilities (77)
Power Dialer
Increase your sales team’s efficiency and save valuable time by automating the dialing process with the Power Dialer.
Source · core
Call Tracking
Call tracking software shows businesses exactly which marketing efforts are driving people to pick up the phone and call.
Source · core
Call Monitoring
Provide immediate feedback, offer timely support to agents, and maintain service standards with call monitoring.
Source · core
Smart DID Routing®
Boost your international call response rates with Smart DID Routing® ( Direct Inward Dialing ).
Source · core
Auto Rotate
Present customers with a different number every time to evade spam markings and enhance connection rates.
Source · core
Sticky Agent
Seamlessly connects customers to the same agent automatically. Eliminate wasted time re-explaining issues and foster customer loyalty.
Source · core
Answering Machine Detection
Effortlessly differentiate between live answers and answering machines to optimize your calling strategy.
Source · core
Smart Call Forwarding
Redirect incoming calls to your preferred devices or numbers to remain accessible and responsive to prospects and customers.
Source · core
Smart Switch
Elevate your call connectivity and empower your agents to toggle between multiple telephony providers with Smart Switch.
Source · core
Call Transfer
Provide exceptional customer service by transferring calls to the right department or agent with the call transfer feature.
Source · core
Call Conference
Conduct virtual audio meetings with more than one participant at a time to foster collaboration and effective communication.
Source · core
Call Queuing Software
Manage high call volumes efficiently by placing callers in a queue to reduce wait times.
Source · core
Call Barging
Maintain quality control and enhance agent performance by allowing supervisors to discreetly listen to ongoing calls.
Source · core
Voicemail
Allow agents to leave voice messages for customers so that they get the right message at the right time.
Source · core
Call Hold Audio
Keep callers engaged and create a pleasant waiting experience while on hold with customized On Hold Music.
Source · core
Automatic Call Distribution
Optimize call handling and ensure efficient distribution of incoming calls to the right agents or departments with automatic call distribution.
Source · core
Gamification
Introduce game-like elements, such as leaderboards, rewards, and challenges, to foster healthy competition and increase productivity.
Source · core
Number Masking
Safeguard the privacy of your agents and customers by masking phone numbers during calls.
Source · core
Number Portability
Seamlessly transfer your existing phone numbers to CallHippo to maintain business continuity and retain your brand identity.
Source · core
Post-Call Survey
Gather valuable feedback from customers to measure satisfaction levels after each call with post-call surveys.
Source · core
Predictive Dialer
Supercharge your outbound calling efforts with the Predictive Dialer to automatically dial a list of numbers.
Source · core
User Role System
Assign users different roles and access levels based on their responsibilities to ensure data privacy.
Source · core
Voice Broadcast System
Broadcast pre-recorded messages to multiple phone numbers to reach a large audience instantly for announcements and promotions.
Source · core
Welcome Music or Message
Customize the music or messages played when callers connect to set a positive tone for the conversation.
Source · core
Shared Inbox
Collaborate seamlessly with your team using a shared inbox to access and manage emails, messages, and customer inquiries collectively.
Source · core
QA Agent
Enhance call quality and maintain standards with a dedicated QA agent to review call logs and recordings.
Source · core
WhatsApp Automation
Streamline your communication and boost productivity by automating WhatsApp messages and interactions effortlessly with our advanced WhatsApp Automation.
Source · core automation
WhatsApp Broadcast
Reach more audiences with targeted messages using WhatsApp Broadcast, improving engagement and driving results through personalized communication.
Source · core
WhatsApp Teams
Collaborate seamlessly with your team using WhatsApp Teams, optimizing communication and ensuring everyone stays connected and informed in real time.
Source · core
Data Authenticity
Ensure your decisions are based on reliable information by using Data Authenticity to verify and maintain data accuracy.
Source · core
Automatic Call Desposition
Automatically log every call outcome, tag results, and update your CRM instantly- no manual effort needed.
Source · core
Number Auto Replace
Automatically replace phone numbers to keep your calls from being flagged as spam and maintain high connection and answer rates.
Source · core
Personalization
Personalize every conversation using customer data and dynamic variables to deliver context-rich, one-to-one interactions.
Source · core
Topic Extraction
Quickly identify key topics with Topic Extraction, helping you understand and act on the most relevant topics in customer conversations.
Source · core
Talk-to-Listen Ratio
Balance conversations better by using Talk-to-Listen Ratio to ensure effective communication and understand customer needs more clearly.
Source · core
Call Performance Rating
Utilize call scores to identify trends, address issues like long durations or low CSAT, and improve performance.
Source · core
Spam Watch
With Spam Watch, you can ensure your numbers maintain their integrity and improve your call pickup rates.
Source · core
Call Blasting
Call blasting sends automated voice messages to large audiences, enabling quick, efficient communication for businesses and organizations.
Source · core
Call Barring
Call barring restricts specific incoming or outgoing calls, helping users manage costs, security, and call-related distractions.
Source · core
Call Parking
Call parking lets users hold calls in a shared lot, allowing any team member to retrieve them easily.
Source · core
Call Tagging
Call tagging is a feature that allows you to categorize and label calls for better organization.
Source · core
Call Management System
Call management refers to the process of handling business calls effectively. It ensures incoming calls reach the right person without delays.
Source · core
Call Waiting
Call waiting lets users manage multiple calls simultaneously by placing one on hold while answering another.
Source · core
Softphone
A softphone is software that lets you make calls, send messages, and join video meetings over the internet using your computer or mobile device.
Source · core
Voicemail Drop
Voicemail Drop lets you send pre-recorded messages straight to voicemail without ringing.
Source · core
Campaign Re-run
Re-run past campaigns automatically to reconnect with missed leads or follow up with new prospects easily.
Source · core
Multi-level Transfer
Route calls to the multiple departments or specialists instantly, keeping conversations smooth and customers satisfied.
Source · core
Call From Browser
Make phone calls directly from your web browser without installing any apps or using a desk phone.
Source · core
Call Pop
Automatically display caller information in real time to help agents respond faster and smarter.
Source · core
With a decade of telephony expertise, CallHippo delivers
With a decade of telephony expertise, CallHippo delivers a rich feature set to meet all your business needs.
Source · core
Core Calling for Business Teams
Ideal for small teams managing low to moderate call volumes and seeking reliable, day-to-day business calling. Unlimited Calling: Select the country for which you want unlimited calling minutes. Select Region Loading...
Source · core
Fair Usage Policy
(1) The service is provided to you as a business user for business or home office use. This means it may not be used for personal, residential, or non-business purposes.
Source · core
Scaled Calling with Visibility
Designed for growing teams handling high call volumes that need greater control and call performance visibility. Pay In Currency : Select Region USD AUD CAD EUR GBP INR Unlimited Calling: Select the country for which you want unlimited calling minutes.
Source · core
High-Volume Outbound Calling
Built for sales teams that need to reach more prospects in less time and maximize agent productivity.
Source · core
Productivity Boost
Boost agent productivity significantly with the implementation of a parallel dialer.
Source · core
Automatic Machine Detection
Detect answering machines automatically to save agent time and improve dialing efficiency.
Source · core
Timezone Dialing
It ensures that calls are made during appropriate hours, avoiding contacting individuals during inconvenient or after-hours times.
Source · core
Curious How Parallel Dialer Can Transform Your Campaigns
Efficiently engage a sizable audience simultaneously through the parallel dialer's capabilities.
Source · core
One Shared Inbox for Customer Communication
Ideal for teams that want to manage customer conversations in one place and respond faster without confusion.
Source · core
Automated Voice Support for Sales & Service
Great for teams that want to handle more customer calls automatically while keeping human support available when needed.
Source · core
Thank You for Signing Up
Enter the verification code we just sent to your e-mail [email protected] editable Submit Haven't Receive the code? Please check your spam folder. Having trouble?
Source · core
Explore customized plans to meet your communication needs
Explore customized plans to meet your communication needs with our innovative solutions.
Source · core
Here’s what you’re missing in the Essential plan
Here’s what you’re missing in the Essential plan and what you gain by upgrading.
Source · core
(2) Customers are prohibited from using the service
(2) Customers are prohibited from using the service for auto-dialing, predictive dialing, trunking, traffic pumping, or access stimulation.
Source · core
(3) The Office Phone System is designed for
(3) The Office Phone System is designed for small business use. If your usage indicates call center–level bulk calling activity, CallHippo reserves the right to change your plan, apply standard call center rates, or suspend your account.
Source · core
(7) Unlimited calling applies only to domestic calls
(7) Unlimited calling applies only to domestic calls within the United States and Canada.
Source · core
(8) The Basic plan is provided free of
(8) The Basic plan is provided free of charge for the first 6 months from signup, after which users must upgrade to the Starter plan to continue using the service.
Source · core
(9) Outgoing calls to the same number may
(9) Outgoing calls to the same number may not exceed 10 calls per hour. Exceeding this limit may result in automatic number blocking until a valid unblock request is submitted to CallHippo.
Source · core
(10) Parallel calls may not exceed 30% of
(10) Parallel calls may not exceed 30% of total call capacity within the Office Phone System.
Source · core
CallHippo's support is class one & they helped
CallHippo's support is class one & they helped me with a challenge in a very short time frame.
Source · core
Try all the features of our all-in-one communication
Try all the features of our all-in-one communication platform with a 10 day free trial.
Source · core
Start Your Free Trial
We are submitting your details. Number of Users/Agents Just me 2 3-4 5-10 11-15 16-25 26-50 51-100 100+ By checking this box, I agree to CallHippo contacting me with marketing-related communication about CallHippo products, services, and events.
Source · core
Help Scout Integration Feature
Personalize User Interface The moment a call gets connected, CallHippo displays the customer’s contact history and information on HelpScout. This simple yet aesthetically sound feature enables the agent to conduct a more personalized interaction.
Source · core integrations
Other Integration
Zoho CRM Plus Zoho’s CRM Plus Integration allows you to have all your call activity in one place. Integrate CallHippo with Zoho to call your prospects and sync all your calling activities from CRM itself.
Source · core integrations
The moment a call gets connected, CallHippo displays
The moment a call gets connected, CallHippo displays the customer’s contact history and information on HelpScout.
Source · core
Empower your agents with the ability to create
Empower your agents with the ability to create activities and update notes without having to leave HelpScout.
Source · core
Welcome seamless automated workflows by eliminating the need
Welcome seamless automated workflows by eliminating the need to enter data in two separate systems manually.
Source · core automation
AI features (8)
Call Routing
Optimize call handling and route calls to the most suitable agent with intelligent call routing.
Source · ai
AI Enabled Voice Assistants
Boost productivity and improve customer interactions by automating responses with AI-enabled voice Assistants, delivering accurate, real-time support.
Source · ai real-time
Gen AI LLMs
Utilize advanced Gen Ai LLMs for automatic voice recognition and responses in over 135 languages and dialects.
Source · ai
AI Lead Qualification
Automatically identify and prioritize your leads, ask qualifying questions, and connect your sales team with ready-to-convert prospects.
Source · ai
Universal Knowledge Base
Give your AI agents instant access to company FAQs, ensuring accurate and consistent answers for every customer query.
Source · ai
AI Contextual Handover
Seamlessly transfer calls to live agents with full context so customers never have to repeat themselves.
Source · ai
Call Transcription
Convert call recordings into accurate text transcripts with AI or manual transcription for clear communication and documentation.
Source · ai
Automated Calling System
CallHippo’s Automated Calling System enhances communication with AI dialing, smart call routing, and real-time analytics.
Source · ai real-time
Integrations (6)
Global Connect
Seamlessly connect with global customers and maximize pickup rates and conversion rates with Global Connect.
Source · integrations
Multilingual Brand Voice
Expand your reach with Multilingual Brand Voice, ensuring consistent and cultural messaging across languages to connect with global audiences.
Source · integrations
Click to Call
Click-to-call lets customers instantly connect with businesses, boosting support, sales, and communication through one simple click.
Source · integrations
Business Messaging on WhatsApp
For businesses that want to reach customers on WhatsApp with verified numbers. Free Forever Pay only for Messages Start Free Trial WhatsApp Business API Free WhatsApp Blue Tick Omnichannel Inbox Manage calls, SMS, WhatsApp, and other channels from one unified
Source · integrations api
CallHippo for Multiple Platforms
Stay connected no matter where you are. CallHippo is your constant companion, available on iOS, Android, as a Web App, and Google Chrome Extension.
Source · integrations
(4) If unusually high usage is detected that
(4) If unusually high usage is detected that may impact network, API, or system performance, CallHippo may temporarily suspend calling services without prior notice.
Source · integrations api
Automation and workflows (1)
Time Zone Dialing
Reach prospects at the right time by automatically adjusting calls to their local timezone and DST schedule.
Source · automation
Collaboration (3)
Call Whispering
Provide real-time guidance and support to agents during calls without the caller’s knowledge using call whispering.
Source · collab real-time
WhatsApp Live Chat
Improve customer interactions with real-time support using WhatsApp Live Chat, providing instant responses and elevating your service quality.
Source · collab real-time
Agent Behavior
Engage customers naturally with adaptive tone, empathy, and real-time understanding that make every call feel human.
Source · collab real-time
Reporting and analytics (6)
Call Analytics
Gain valuable insights into call metrics, patterns, and trends with advanced call analytics to make better decisions.
Source · reporting
Target vs. Achievement
Set performance targets to track progress and identify top performers with Target vs.
Source · reporting
Call Disposition
Call disposition refers to categorizing call outcomes, helping businesses track performance, optimize workflows, and improve efficiency.
Source · reporting automation
Call Connect Rate Report
Track connect rate, pick up rates, and average talk time for every agent, team, and campaign in one live dashboard.
Source · reporting dashboard
Explore Our Add-ons
Call Scribe ₹ 1200 Per User/Month Allow users to see call transcription of recorded calls. Dashboard User ₹ 1200 Per User/Month Invite users to access and manage features through the web app dashboard. Web Dialer is not accessible to dashboard users.
Source · reporting dashboard
Keep track of all your calling activities on Help Scout
Consistent with our aim to deliver integrations that are practical and efficient, you can now keep a tab on all your call activities directly from the Help Scout platform.
Source · reporting integrations
Security and compliance (2)
Call Recording
Capture and store important conversations for training, compliance, or review purposes with the call recording feature.
Source · security
Enterprise Plan
For organizations with advanced requirements beyond standard plans. Contact Sales All features covered from previous plans Custom Pricing Highest Concurrent Calls SIP Trunk Integration Custom Integrations Priority support Compliance (SOC2, HIPAA, GDPR) Custom
Source · security integrations
See CallHippo pricing in detail
This page lists what CallHippo does. For per-seat math, tier comparison, and the full hidden-fee list, see the CallHippo pricing breakdown.
Closest alternatives
Other business phone and contact center tools buyers shortlist when they evaluate CallHippo.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does CallHippo include?
This page tracks 103 verified CallHippo features across 7 categories, sourced from CallHippo's official site.
Which tier do I need for CallHippo?
CallHippo's feature availability varies by plan. Compare the public CallHippo tiers, calculator, and hidden fees on the CallHippo pricing page.
How does CallHippo compare on features to alternatives?
Buyers commonly compare CallHippo against JustCall, Aircall, RingCentral. Each alternative's feature page is linked below where we cover it.