Aircall features: tier-by-tier list (2026)
Cloud calling tool whose Essentials plan starts at $30/user/month with a 3-seat minimum and $6/month surcharge for each extra phone number.
Core capabilities (36)
Toll-Free Numbers
Instantly create toll-free numbers in your local area code or any country in which your business operates.
Source · core
International Numbers
Claim local and international numbers for your business in 100+ countries — even if your team works a continent away.
Source · core
Call Conference Solution
Make it a collaborative conversation using Aircall’s call conference feature. Host a total of five people in the same live conference call with Aircall’s VoIP calling solution.
Source · core
Business Hours
Set customized schedules to confirm when you can receive calls from your prospects and customers.
Source · core
Voicemail
Record, upload, or write the script for a customized message to greet customers and prospects when you’re away.
Source · core
Call Routing
Direct your customers to the right teammate every time by customizing your call distribution.
Source · core
Interactive Voice Response (IVR)
Set up a smart IVR directory that automatically guides callers to the correct team on their first try.
Source · core
Blocklist Numbers
Eliminate spam callers and bots so you can focus more on the conversations your business cares about.
Source · core
Virtual Call Center
Find all your numbers and your users in one place, even if they’re all over the globe.
Source · core
Warm Transfer
Give your teammates the option to quickly speak to one another before transferring a live call.
Source · core
Shared Call Inbox
Get a complete perspective of calls that require a follow-up and archive old assignments as you go.
Source · core
Call Queuing
Give inbound callers the option to remain in queue until one of your agents is available to talk.
Source · core
Ring Groups
Route calls to teams grouped by location, language, skill, or any other trait you’d like.
Source · core
Parallel Calls
Put your current conversation on hold and simultaneously start a separate call with a third party.
Source · core
Unlimited Concurrent Calls
Take or place as many calls as you would like — simultaneously — on the same phone number.
Source · core
Queue Callback
Give callers the power to opt out of a waiting line and receive your outbound reply at a later time.
Source · core
Time and date-based routing
Provide continuous service on public holidays, and during and after business hours.
Source · core
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Source · core
Pause-Resume Recording
Keep your callers’ sensitive information secure by temporarily pausing call recording as needed.
Source · core
Conversation Center
Drive sales and customer support performance with a filterable log of calls and voicemails, and access call recordings and transcripts in one click.
Source · core
Desktop Notifications
Get incoming call alerts sent to your screen and start the conversation by clicking the banner.
Source · core
Click to Dial
Save minutes every day by launching calls in the Aircall app with a single click.
Source · core
Forward-to-Phone
Stay in touch even when your office is out of reach by forwarding calls to your mobile device.
Source · core
Custom Filters
Search and sort through categorized calls to find the exact conversation you are looking for.
Source · core
Call Tags & Disposition Codes
Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.
Source · core
After-Call Work
After a call, give your team the time to tag, assign, and prepare for the next conversation.
Source · core
Power Dialer
Make calls in rapid succession with a powerful sales dialer that automatically adds numbers from any webpage.
Source · core
CRM Integrations
Aircall integrates with your CRM and Helpdesk tools to keep all conversations connected.
Source · core integrations
Business Phone App for Mobile
Our new business phone app is packed with the powerful Aircall features our users love into a device that fits in your pocket.
Source · core
Voicemail Drop
Leave pre-recorded sales messages in just one click, and save up to five hours per sales agent, per week with our Voicemail Drop feature.
Source · core
Call Coaching & Whispering
Bring smarter training and in-the-moment assistance to your team with our advanced call coaching and whispering features.
Source · core
Computer Telephony Integration (CTI)
Our one-click CTI lets you customize workflows, improve team productivity, and boost customer experience.
Source · core automation integrations
User Roles
Assign your users as either an Agent, a Supervisor, an Admin or an Owner, with each role defining which information can be accessed and edited within Aircall.
Source · core
Key Topic Recognition
Quickly identify key discussion points for faster call monitoring and more efficient call coaching.
Source · core
Talk-to-Listen Ratios
Review speaker dynamics and caller engagement levels to enhance team performance.
Source · core
A flexible voice solution for your business
Essentials Professional Custom Essentials Professional Minimum number of users 3 3 Max number of teams 3 Unlimited Phone number included in the plan 1 local or toll-free 1 local or toll-free Price of each additional number, per month Inbound calls & internal c
Source · core
AI features (1)
AI-Generated Call Summaries
Instantly grasp the essence of a conversation by reading a summary and review calls twice as fast.
Source · ai
Integrations (4)
Extensions
Assign everyone on the team a personalized three-digit extension their colleagues can quickly dial.
Source · integrations
Business Text Messages - SMS & MMS
Use business text messages for a faster way to connect with customers and prospects.
Source · integrations
Messaging API & Webhooks
Automate your SMS outreach to increase sales productivity and reduce customer service workload.
Source · integrations api webhooks
Webhooks & API
Every business has unique needs. Use our REST API and Webhooks to create customized workflows between Aircall and your tech stack.
Source · integrations api webhooks automation
Collaboration (5)
Shared Contacts
Create and share selected contacts with your team so everyone can follow the conversation.
Source · collab
Call Commenting & Assignment
Assign a call to a teammate, leave them an explanatory comment, and the call will pop up on their to-do list.
Source · collab
Real-Time Modifications
Toggle your system settings at any time, including adding new numbers or users in a single click.
Source · collab real-time
Ring on Speakers
Reduce your missed call rate by ensuring all inbound calls ring loud and clear in your workspace.
Source · collab
Live Monitoring
Access end-to-end real-time visibility of your business-critical metrics to efficiently manage your service level, identify opportunities to improve team performance, and optimize staffing.
Source · collab real-time
Reporting and analytics (4)
Analytics+
An indispensable tool for data-driven sales and support leaders, Analytics+ combines KPIs structured around your critical business objectives with unlimited history, advanced filtering, and powerful drill-down capabilities.
Source · reporting
One-Click Set Up
Activate integrations in one click from the Aircall admin dashboard and manage all settings in one place.
Source · reporting integrations dashboard
Insight Cards
See more context behind every inbound call by pulling related data from other apps into view.
Source · reporting
" The dashboard is very streamlined, and it
" The dashboard is very streamlined, and it s easy to set up additional features like IVR. "
Source · reporting dashboard
Security and compliance (1)
Secure Authentication
Allow users to log in to Aircall through your existing identity provider, or enable two-factor authentication to add an extra layer of security.
Source · security
See Aircall pricing in detail
This page lists what Aircall does. For per-seat math, tier comparison, and the full hidden-fee list, see the Aircall pricing breakdown.
Closest alternatives
Other cloud-based business phone tools buyers shortlist when they evaluate Aircall.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Aircall include?
This page tracks 51 verified Aircall features across 6 categories, sourced from Aircall's official site.
Which tier do I need for Aircall?
Aircall's feature availability varies by plan. Compare the public Aircall tiers, calculator, and hidden fees on the Aircall pricing page.
How does Aircall compare on features to alternatives?
Buyers commonly compare Aircall against RingCentral, Dialpad, JustCall. Each alternative's feature page is linked below where we cover it.