Zendesk Suite vs Vivantio pricing: which is cheaper for your team?
Vivantio's cheapest paid tier (Vivantio Platform (volume)) lists at $35/agent/month, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Zendesk Suite pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Suite Team | $69 | $55 | agent/month | Entry omnichannel support suite. |
| Suite Growth | $115 | $89 | agent/month | More automation and self-service. |
| Suite Professional | $149 | $115 | agent/month | Advanced routing, analytics, and collaboration. |
| Suite Enterprise | $219 | $169 | agent/month | Enterprise support controls. |
Vivantio pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Vivantio Platform (entry) | $49 | $49 | agent/month | Base configuration, billed annually |
| Vivantio Platform (volume) | $75 | $35 | agent/month | Higher-tier configurations; annual range GBP 35-75 per agent |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Zendesk Suite | Vivantio |
|---|---|---|
| Billing model | agent/month | agent/month |
| Pricing model | Per-agent support suite pricing | Per-agent ITSM/ESM with volume discounts |
| Cheapest paid tier | Suite Team at $55/agent/month | Vivantio Platform (volume) at $35/agent/month |
| Mid-tier benchmark | Suite Professional at $115/agent/month | Vivantio Platform (volume) at $35/agent/month |
| Total paid tiers published | 4 | 2 |
| Last verified | 2026-05-16 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | Vivantio Vivantio Platform (volume) |
| Most pricing tiers (room to grow) | Zendesk Suite (4 tiers) |
| Predictable per-seat billing | Neither (both flat/usage) |
| Most recently verified pricing | Vivantio |
Choose Zendesk Suite when
- Zendesk Suite prices by agent and plan.
- Entry tier (Suite Team) at $55/agent/month is your budget ceiling.
- Professional is the best quote-normalization point; Enterprise buyers should model add-ons separately.
Choose Vivantio when
- B2B service desk priced per agent.
- Entry tier (Vivantio Platform (volume)) at $35/agent/month is your budget ceiling.
- Public page advertises 'no hidden fees,' but the per-agent rate compresses from GBP 75 down to GBP 35 only at 15+ users.
Switching considerations
Watch the hidden fees on both sides. Zendesk Suite: AI, workforce management, quality assurance, Talk, and messaging usage can add cost. Vivantio: Pricing displayed in GBP with USD conversion; volume tiers require sales call Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Zendesk Suite or Vivantio?
At entry tier and 10 seats on annual billing: Zendesk Suite Suite Team comes to $550/mo; Vivantio Vivantio Platform (volume) comes to $350/mo. Vivantio is the cheaper entry-tier choice at this team size.
Does Zendesk Suite have more pricing tiers than Vivantio?
Zendesk Suite publishes more paid tiers (4 vs 2). More tiers usually means more granular ways to grow without re-platforming.
Which pricing was verified more recently?
Zendesk Suite's pricing was last verified 2026-05-16; Vivantio's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.