Zendesk Suite vs LiveAgent pricing: which is cheaper for your team?
LiveAgent's cheapest paid tier (Small business) lists at $15/agent/month, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Zendesk Suite pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Suite Team | $69 | $55 | agent/month | Entry omnichannel support suite. |
| Suite Growth | $115 | $89 | agent/month | More automation and self-service. |
| Suite Professional | $149 | $115 | agent/month | Advanced routing, analytics, and collaboration. |
| Suite Enterprise | $219 | $169 | agent/month | Enterprise support controls. |
LiveAgent pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Small business | $19 | $15 | agent/month | Ticketing, live chat, basic automations |
| Medium business | $35 | $29 | agent/month | Call center, departments, SLAs |
| Large business | $59 | $49 | agent/month | Advanced reports, audit log, custom roles |
| Enterprise | $85 | $69 | agent/month | Dedicated account manager, white-glove onboarding |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Zendesk Suite | LiveAgent |
|---|---|---|
| Billing model | agent/month | agent/month |
| Pricing model | Per-agent support suite pricing | Per-agent helpdesk with paid channel add-ons |
| Cheapest paid tier | Suite Team at $55/agent/month | Small business at $15/agent/month |
| Mid-tier benchmark | Suite Professional at $115/agent/month | Large business at $49/agent/month |
| Total paid tiers published | 4 | 4 |
| Last verified | 2026-05-16 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | LiveAgent Small business |
| Most pricing tiers (room to grow) | Zendesk Suite (4 tiers) |
| Predictable per-seat billing | Neither (both flat/usage) |
| Most recently verified pricing | LiveAgent |
Choose Zendesk Suite when
- Zendesk Suite prices by agent and plan.
- Entry tier (Suite Team) at $55/agent/month is your budget ceiling.
- Professional is the best quote-normalization point; Enterprise buyers should model add-ons separately.
Choose LiveAgent when
- Per-agent omnichannel helpdesk.
- Entry tier (Small business) at $15/agent/month is your budget ceiling.
- Enterprise tier sold at $69 per agent annually with named AM; expect line items for every social channel and KB beyond the first.
Switching considerations
Watch the hidden fees on both sides. Zendesk Suite: AI, workforce management, quality assurance, Talk, and messaging usage can add cost. LiveAgent: Each social channel (Facebook, X, Viber, Telegram, WhatsApp): $39/month Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Zendesk Suite or LiveAgent?
At entry tier and 10 seats on annual billing: Zendesk Suite Suite Team comes to $550/mo; LiveAgent Small business comes to $150/mo. LiveAgent is the cheaper entry-tier choice at this team size.
Does Zendesk Suite have more pricing tiers than LiveAgent?
Both publish 4 paid tiers. The mid-tier benchmark is Suite Professional for Zendesk Suite and Large business for LiveAgent.
Which pricing was verified more recently?
Zendesk Suite's pricing was last verified 2026-05-16; LiveAgent's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.