Loop Returns features: tier-by-tier list (2026)
Returns automation for Shopify brands with three published tiers. Bundle pricing with other Loop apps offers a 10% discount.
Core capabilities (13)
We exist to give your customers confidence
PDP This product usually arrives within 6 days Cart Your package is protected from theft & loss Checkout You have 30 days to return or exchange for free Confirmation Entered the wrong address? No problem. Delivery Your order arrives today Return Not in love?
Source · core
Take control of your operations experience
Manage delivery, returns, and order changes in one connected platform built for ecommerce brands.
Source · core
We're built for brands with high expectations
Modern DTC leaders like Brooklinen , Reebok , and Princess Polly use Loop to scale without sacrificing CX. See how they cut costs, boosted loyalty, and kept customers coming back.
Source · core
Does Loop work with brands outside of the United States
Yes. Loop supports domestic and international brands and integrates with many other solutions that support cross-border returns and shipping.
Source · core
Does Loop work with brands in the UK and EU
Yes. Loop supports many UK and EU brands, including Represent, Oh Polly, and Alohas.
Source · core
What pre-purchase solutions does Loop offer
Loop offers tools that build confidence before someone buys. Delivery Promise shows accurate delivery estimates upfront. Checkout+ offers paid returns coverage at checkout.
Source · core
What post-purchase solutions does Loop offer
Loop supports the full post-purchase experience, from exchanges and returns to tracking, risk, and operations.
Source · core
Checkout+ lets customers pay a small fee at
Checkout+ lets customers pay a small fee at checkout for free returns later, increasing purchase confidence while generating revenue to offset return shipping and subscription costs.
Source · core
Protection allows shoppers to add coverage against loss
Protection allows shoppers to add coverage against loss or theft during checkout, which reduces refund claims and generates incremental revenue.
Source · core
Promise shows accurate delivery dates before purchase, which
Promise shows accurate delivery dates before purchase, which increases conversion rates and reduces pre-delivery support questions.
Source · core
Editing allows customers to change orders after they’ve
Editing allows customers to change orders after they’ve hit “buy,” which reduces support tickets and increases customer satisfaction.
Source · core
Returns guides shoppers to exchanges or store credit
Returns guides shoppers to exchanges or store credit instead of refunds, which retains revenue and lowers return-related costs.
Source · core
Exchanges makes it easy for customers to swap
Exchanges makes it easy for customers to swap products instead of requesting refunds, which increases retained revenue and improves customer loyalty.
Source · core
AI features (6)
Scale faster with artificial intelligence
Powered by robust data from shoppers, brands, and carriers, Loop’s network helps you prevent fraud, uncover insights, and make smarter decisions automatically.
Source · ai
Loop s AI-powered platform unites tracking, editing, returns
Loop s AI-powered platform unites tracking, editing, returns, exchanges, fraud prevention, shipping, and more . Helping you grow revenue, protect your margins, and build a brand customers love. Originally built for Shopify.
Source · ai
Intelligence uses data from 100M+ returns, 200M+ shoppers
Intelligence uses data from 100M+ returns, 200M+ shoppers, 5K+ brands, and 1K+ carriers to predict outcomes and optimize policies, which reduces risk and improves performance automatically.
Source · ai
If you look at almost every large D2C
If you look at almost every large D2C brand, they use Loop and there’s no comparable experience.
Source · ai
We don’t have capacity to have someone reaching
We don’t have capacity to have someone reaching out to every stalled shipment, so that’s the greatest thing that Loop does for us.
Source · ai
Our community really values being able to return
Our community really values being able to return an item and instantly use their credit to secure something else they love while it’s still on sale.
Source · ai
Automation and workflows (1)
Intelligence in every decision
Signals from 200M+ shopper journeys power every workflow. Policies adapt automatically to reduce risk and improve outcomes over time.
Source · automation
See Loop Returns pricing in detail
This page lists what Loop Returns does. For per-seat math, tier comparison, and the full hidden-fee list, see the Loop Returns pricing breakdown.
Closest alternatives
Other returns management tools buyers shortlist when they evaluate Loop Returns.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Loop Returns include?
This page tracks 20 verified Loop Returns features across 3 categories, sourced from Loop Returns's official site.
Which tier do I need for Loop Returns?
Loop Returns's feature availability varies by plan. Compare the public Loop Returns tiers, calculator, and hidden fees on the Loop Returns pricing page.
How does Loop Returns compare on features to alternatives?
Buyers commonly compare Loop Returns against Returnly, AfterShip Returns, Narvar. Each alternative's feature page is linked below where we cover it.