HESK features: tier-by-tier list (2026)
Self-hosted PHP helpdesk sold as a perpetual license. No recurring SaaS fee but no included hosting or AI.
Core capabilities (7)
Hesk Cloud
Everything from self-hosted Exclusive cloud-only modules Automated install and upgrades Automated daily backups Get up and running in minutes Unlimited support from Hesk staff US, EU or AU datacenter No "per agent" fees Compare Cloud Plans »
Source · core
Do the above prices include taxes
No, any applicable taxes (sales tax, VAT, GST ...) will be added to the above-listed prices.
Source · core
Do we have to reinstall Hesk after license purchase
No, activating the license is as simple as registering your help desk URL and uploading the license file to your existing help desk.
Source · core
Does the license activate any new features
No, the license provides stated benefits such as removing Hesk powered by links and access to support.
Source · core
Will you install or fix Hesk for me
The license fee does not include installation, work on your server, or customizations.
Source · core
Is my license valid for future Hesk updates
Your license will work at least for all the same major version releases. For example, a license purchased for Hesk 3.7.0 will work for all Hesk 3.x.x updates.
Source · core
Can I upgrade from self-hosted to Hesk Cloud
Yes, we can move your existing Hesk installation into the cloud. All your settings, tickets, and data will be preserved, and Hesk updated as needed.
Source · core
Automation and workflows (1)
Is Hesk License a one-time or a recurring fee
It is a one-time fee only. There are no recurring or hidden costs, and your license will not expire.
Source · automation
Security and compliance (2)
Can I have an SSL certificate installed for my Help Desk
Category: Knowledgebase All Hesk Cloud accounts are protected by an SSL certificate at no cost. Your help desk is already accessible over the secure HTTPS protocol.
Source · security
All Hesk Cloud accounts are protected by an
All Hesk Cloud accounts are protected by an SSL certificate at no cost. Your help desk is already accessible over the secure HTTPS protocol.
Source · security
Administration (2)
Can I point my (sub)domain to the remote help desk
Category: Knowledgebase Yes, it is possible to point your subdomain or even a dedicated domain to your hosted help desk.
Source · admin
Yes, it is possible to point your subdomain
Yes, it is possible to point your subdomain or even a dedicated domain to your hosted help desk.
Source · admin
See HESK pricing in detail
This page lists what HESK does. For per-seat math, tier comparison, and the full hidden-fee list, see the HESK pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate HESK.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does HESK include?
This page tracks 12 verified HESK features across 4 categories, sourced from HESK's official site.
Which tier do I need for HESK?
HESK's feature availability varies by plan. Compare the public HESK tiers, calculator, and hidden fees on the HESK pricing page.
How does HESK compare on features to alternatives?
Buyers commonly compare HESK against osTicket, FreeScout, Jitbit. Each alternative's feature page is linked below where we cover it.