Front features: tier-by-tier list (2026)
Shared inbox priced per seat. Three published tiers from $25 to $105 with annual saving roughly 24% off list.
Core capabilities (4)
It’s a party and your whole tech stack is invited
Pull in data and take actions in your most-loved tools with Front’s 160+ integrations.
Source · core integrations
All the conversations, one place to run them
All the conversations, one place to run them, and no dropped threads when customers bounce between channels.
Source · core
See the right details from your CRM, TMS
See the right details from your CRM, TMS, or other external system right in Front, so answers hold up under pressure.
Source · core
Connect teams, systems, and workflows in one platform
Connect teams, systems, and workflows in one platform built for real-world complexity.
Source · core automation
AI features (7)
Enterprise power without enterprise pain
Front feels like the inbox your team already knows, fueled with the intelligence of AI.
Source · ai
Requests out of sorts? Not with Autopilot
Let AI quickly triage requests based on customer details like urgency or language.
Source · ai
CSAT: the uncensored edition, no surveys needed
Skip the survey and get AI-inferred CSAT to know how your customers really feel.
Source · ai
Front is the AI-powered customer operations platform built
Front is the AI-powered customer operations platform built for accountability across teams, channels, and tools.
Source · ai
Explore the platform built for complex customer operations
Front AI Overview Autopilot Copilot Smart QA Smart CSAT Omnichannel Ticketing Live Chat Knowledge Base Integrations Ready to tame the insanity? Come to Front.
Source · ai integrations
Too many channels
Too many channels. Too many tools. Too much at stake. Front pulls conversations, external data, and AI automation into one place—so complex customer work stays controlled, connected, and accountable.
Source · ai automation
Order, project, and account data drive smarter AI
Order, project, and account data drive smarter AI automation, handling the simple and complex inquiries with ease.
Source · ai automation
See Front pricing in detail
This page lists what Front does. For per-seat math, tier comparison, and the full hidden-fee list, see the Front pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate Front.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Front include?
This page tracks 11 verified Front features across 2 categories, sourced from Front's official site.
Which tier do I need for Front?
Front's feature availability varies by plan. Compare the public Front tiers, calculator, and hidden fees on the Front pricing page.
How does Front compare on features to alternatives?
Buyers commonly compare Front against Help Scout, Hiver, Missive. Each alternative's feature page is linked below where we cover it.