Chatwoot features: tier-by-tier list (2026)
Open-source omnichannel inbox. SaaS tier is per agent with Captain AI credits metered on top.
Core capabilities (10)
Tools to handle any conversation
Everything your team needs to collaborate, organize, and resolve customer conversations efficiently.
Source · core
Know your customers better
Unified customer profiles with complete conversation history, custom attributes, and segmentation.
Source · core
Work faster, resolve quicker
Keyboard shortcuts, canned responses, and bulk actions to maximize your team's efficiency.
Source · core
Connect your stack
Native integrations and powerful APIs to connect Chatwoot with your existing tools.
Source · core integrations
Ready to transform your customer support
Join thousands of businesses using Chatwoot to deliver exceptional customer experiences. Request a demo Start free trial Free for 15 days.
Source · core
Do you offer discounts for open source or nonprofits
We do! We believe in supporting the community, so we offer the Startups plan free of charge for open source projects.
Source · core
Canned Responses Library
A curated collection of canned responses that you can use in your customer communication.
Source · core
Website live chat settings explained
Customize your live chat widget appearance, behavior, and pre-chat forms for your website.
Source · core
Can't find what you're looking for
Our support team is here to help. Reach out and we'll get back to you as soon as possible.
Source · core
If you have questions, are confused, or just
If you have questions, are confused, or just want to understand our product better – we've got your back.
Source · core
AI features (3)
From live chat and shared inbox to AI-powered
From live chat and shared inbox to AI-powered automations and detailed analytics—Chatwoot gives your team all the tools to support customers at scale.
Source · ai automation
Captain AI
Your AI teammate that helps agents respond faster and keeps customers happy even when you're not around. $20 / 1,000 credits For additional credits Learn more Assistant A chatbot that answers customer questions around the clock Copilot Shows agents what to say
Source · ai
Can I get a refund
Yes, we offer refunds for all Cloud plans. The refund amount is calculated based on your cancellation date and unused time. Note that Captain AI credits are non-refundable since they're usage-based.
Source · ai
Integrations (1)
Can I export my data
Yes, your data belongs to you. You can use our API to export your conversations, contacts, and other data anytime.
Source · integrations api
Reporting and analytics (2)
Every channel, one inbox
Connect all your support channels and manage conversations from a single, unified dashboard.
Source · reporting dashboard
Measure what matters
Real-time dashboards and detailed reports to track performance across agents, teams, and channels.
Source · reporting real-time dashboard
See Chatwoot pricing in detail
This page lists what Chatwoot does. For per-seat math, tier comparison, and the full hidden-fee list, see the Chatwoot pricing breakdown.
Closest alternatives
Other customer support tools buyers shortlist when they evaluate Chatwoot.
Sources
Features evolve. Confirm directly with the vendor before purchase decisions. This list was last refreshed on 2026-05-27.
Frequently asked questions
What features does Chatwoot include?
This page tracks 16 verified Chatwoot features across 4 categories, sourced from Chatwoot's official site.
Which tier do I need for Chatwoot?
Chatwoot's feature availability varies by plan. Compare the public Chatwoot tiers, calculator, and hidden fees on the Chatwoot pricing page.
How does Chatwoot compare on features to alternatives?
Buyers commonly compare Chatwoot against Freshchat, Intercom, Help Scout. Each alternative's feature page is linked below where we cover it.